Top 216 Customer experience associate Jobs in Fremont, Mi

Customer Service Associate (Onsite)
Western & Southern Financial Group —Fremont, MI
- Extended hours
- Research
- High school diploma or GED
- Travel
Customer Service Associate I
Dollar Tree —Fremont, MI
- Part-time
- Merchandising
- High school diploma or GED
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Client Service Associate
Raymond James Financial, Inc. —Fremont, MI
- Full-time
- Research
- Mid-level
- Office
- Paid holidays
- Health insurance
Retail Parts Sales & Merchandising Associate
Babbitt's Sports Center —Norton Shores, MI
- $15 - $17 an hour
- Full-time
- Background check
- Customer service
- Merchandising
- Health insurance
- Dental insurance
Quick Apply
Bilingual* Retail Sales Associate
RPM Mobility —Sparta, MI
- $14 - $16 an hour
- Temporary
- Spanish
- US work authorization
- In-person
- Health insurance
- Dental insurance
Quick Apply
5d
Retail Sales Associate (Live Shopping Host) – Women’s Party Boutique - Base pay + commission
Zoey Christina —Croton, MI
- $13.73 - $25.00 an hour
- Part-time
- Merchandising
- In-person
- Entry level
- Paid time off
- Employee discount
Quick Apply
RV Sales Associate
Lakeshore RV Center —Muskegon, MI
- $50,000 - $120,000 a year
- Full-time
- Sales
- Dealership
- Customer service
- Disability insurance
- Health insurance
Quick Apply
Part Time Floating Client Service Associate (Bank Teller/Personal Banker)
Independent Bank Corporation —White Cloud, MI
- $18 an hour
- Part-time
- High school diploma or GED
- Mentoring
- In-person
- 401(k)
- Paid time off
Quick Apply
Store Associate
Sherwin-Williams —Muskegon, MI
- $14.50 an hour
- Part-time
- 18 years or older
- Merchandising
- High school diploma or GED
2d
Customer Service Associate I
Family Dollar —Fremont, MI
- $13.75 - $14.00 an hour
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
SALES ASSOCIATE
Dollar General —Fremont, MI
- Part-time
- Merchandising
- High school diploma or GED
- POS
Sales Associate
Smartlinks, Inc. - Verizon Authorized Retail —Fremont, MI
- $45,000 - $100,000 a year
- Weekends as needed
- Merchandising
- Communication skills
- Entry level
- Paid training
- Employee discount
Quick Apply
3d
Retail Associate - Full Time
Goodwill Industries of West Michigan, Inc. —Fremont, MI
- Overtime
- Merchandising
- Forklift
- High school diploma or GED
- Paid holidays
- Paid time off
Quick Apply
5d
Merchandising Sales Associate
Tractor Supply Company —Fremont, MI
- Part-time
- 18 years or older
- Computer literacy
- High school diploma or GED
- Paid parental leave
- Disability insurance
Personal Banker Associate II
Fifth Third Bank —Fremont, MI
- Full-time
- Mid-level
- Office
- Math
11d
Tax Associate
H&R Block —Fremont, MI
- Weekends as needed
- Office
- Finance
- High school diploma or GED
8d
Retail Sales Associate
WILD BILLS TOBACCO STAFFING LLC —Fremont, MI
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- 21 years or older
- Health insurance
- Dental insurance
Quick Apply
4d
Campus Retail Associate (Temporary)
Barnes & Noble Education, Inc. —Muskegon, MI
- Temporary
- Merchandising
- Basic math
- Sanitation
- COVID-19 protective measures
- Commuter assistance
LEAD SALES ASSOCIATE-FT
Dollar General —Fremont, MI
- Full-time
- Merchandising
- Mid-level
- High school diploma or GED
LEAD SALES ASSOCIATE-PT
Dollar General —Fremont, MI
- Part-time
- Merchandising
- Mid-level
- High school diploma or GED

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Customer Service Associate (Onsite)

Western & Southern Financial Group -
Fremont, MI

Apply Now

Job Details

Full-time

Qualifications

Research
High school diploma or GED

Full Job Description

Overview:

The Customer Service Associate builds client relationships by researching, analyzing, and resolving service requests and complaints. This associate provides exceptional service to existing customers through service-related transactions via inbound and outbound calls. They ensure customers' needs are met while maintaining compliance with regulatory requirements. The Customer Service Associate is expected to utilize critical thinking skills to resolve issues, overcome objections, and de-escalate client interactions.

Responsibilities:

What you will do:

Responds to customer inquiries via inbound and outbound telephone interactions to address a variety of customer inquiries, including but not limited to, processing payments, resolving billing issues, processing claims, and answering eService inquiries.
Provides professional and courteous service, including diffusing escalated clients to resolve concerns; completes service requests within departmental service levels.
Reviews, research and/or analyzes necessary policy data in order to resolve client inquiries or concerns via telephone.
Maintains accurate information and documentation in all administrative systems.
Required to utilize multiple administration systems to service clients.
Analyzes client trends to identify and mitigate risk, including, but not limited to, anti-money laundering, privacy concerns, premium financing and unethical practices.
Maintains comprehensive knowledge of products, state regulations, policy details, and procedures.
Identifies cross-selling opportunities and utilizes tailored approaches to secure sales leads.
Identifies system or procedural problems and recommends improvements to benefit clients or home office associates.
Attends and actively participates in required training sessions and team meetings.
Performs other duties as assigned.
Complies with all policies and standards.

Qualifications:

High School Diploma High school diploma/GED. - Required
Some college work preferred. - Preferred
Proven experience handling and effectively resolving client problems. - Required
Must provide examples of strong customer service skills. - Required
Contact center experience preferred but not required. - Preferred
Experience working in a high-volume environment with multiple tasks. - Preferred
Excellent listening, organization, prioritization, and multitasking skills. - Preferred
Strong research, analytical, and problem-solving abilities. - Preferred

Work Setting/Position Demands:

Works in an office setting and remains in a stationary position for long periods of time while working at a desk, on a computer or with other standard office equipment, or while in meetings.
Requires the ability to verbally communicate and exchange accurate information to customers and associates on a regular basis.
Requires visual acuity to read and interpret a variety of correspondence, procedures, reports and forms via paper and electronic documents, visual inspection involving small defects; small parts, and/or operation of machinery (including inspection); using measurement devices continuously. Visual acuity is required to determine accuracy, neatness, and thoroughness of work assigned.
Requires the ability to prepare written correspondence, reports and forms using prescribed formats and conforming to rules of punctuation, grammar, diction, and style on a regular basis.
Requires the ability to apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions
Performs substantial movement of wrists, hands, and fingers for continuous computer work.
Extended hours required during peak workloads or special projects/events.

Travel Requirements:

0% travel

Apply Now

Refine Your Search

customer experience associate jobs in fremont, mi

Customer Service Associate (Onsite)

Customer Service Associate I

Client Service Associate

Retail Parts Sales & Merchandising Associate

Bilingual* Retail Sales Associate

Retail Sales Associate (Live Shopping Host) – Women’s Party Boutique - Base pay + commission

RV Sales Associate

Part Time Floating Client Service Associate (Bank Teller/Personal Banker)

Store Associate

Customer Service Associate I

SALES ASSOCIATE

Sales Associate

Retail Associate - Full Time

Merchandising Sales Associate

Personal Banker Associate II

Tax Associate

Retail Sales Associate

Campus Retail Associate (Temporary)

LEAD SALES ASSOCIATE-FT

LEAD SALES ASSOCIATE-PT

I want to receive the latest job alert for customer experience associate in fremont, mi

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