Top 136 Patient experience coordinator Jobs in Fresno, Ca

Patient Experience Coordinator
United Health Centers of the San Joaquin Valley —Fresno, CA
- From $29.28 an hour
- Extended hours
- Spanish
- Microsoft Outlook
- Writing skills
- Paid holidays
- Health insurance
13d
Weekend Intake Coordinator
Ardent Home Health and Hospice of Fresno —Fresno, CA
- $23 - $28 an hour
- Part-time
- Mid-level
- Home Health
- Data entry
Quick Apply
Clinical Research Coordinator
University of California San Francisco —Fresno, CA
- Full-time
- HIPAA
- Mid-level
- High school diploma or GED
Prospective Payment System (PPS) Coordinator (RN, PT, OT, SLP)
Signet Health Corporation —Fresno, CA
- Full-time
- RN License
- Hospital
- Inpatient
RN ECMO Coordinator, Medical ICU
Community Health System —Fresno, CA
- $63.32 - $80.57 an hour
- Full-time
- Surgery
- RN License
- BLS Certification
- Free parking
- 403(b) matching
Speech Language Pathologist (SLP) | Relocation $10,000 | Ventura County
Amigo Baby. Inc —California
- From $130,000 a year
- Part-time
- Spanish
- CPR Certification
- Current TB test
- Mileage reimbursement
- Health savings account
Quick Apply
Patient Intake Coordinator Temporary
Fresno Oral Maxillofacial Surgery and Dental Implant Center —Fresno, CA
- $18 - $24 an hour
- Temporary
- Dental office
- Surgery
- Organizational skills
- Paid time off
Quick Apply
8d
Pediatric Occupational Therapist (OTR/L) | Relocation $10,000 | Ventura County
Amigo Baby. Inc —California
- From $130,000 a year
- Part-time
- Spanish
- CPR Certification
- Current TB test
- Paid training
- Mileage reimbursement
Quick Apply
Physician Obstetrics and Gynecology
CompHealth —California
- $280,000 - $290,000 a year
- Full-time
- Addiction Medicine
- Clinic
- Ob/Gyn
Health Center Manager
Valley Health Team, Inc. —Kingsburg, CA
- From $70,304 a year
- Full-time
- Spanish
- Computer literacy
- BLS Certification
- Health insurance
- Dental insurance
Quick Apply
Physical Therapist
Concentra —Fresno, CA
- $97,000 - $115,000 a year
- Full-time
- Computer literacy
- Writing skills
- Physical & Rehabilitation Medicine
- Continuing education credits
- Commuter assistance
11d
Peer Review Coordinator RN
Saint Agnes Medical Center —Fresno, CA
- $45.50 - $68.27 an hour
- Full-time
- Nursing
- RN License
- Hospital
Quick Apply
5d
PACE Activities Coordinator
United Health Centers of the San Joaquin Valley —Fresno, CA
- From $29.28 an hour
- Extended hours
- Spanish
- Current TB test
- Inventory management
- Paid holidays
- Health insurance
Intake Coordinator
Compassionate Care Home Health Agency —Fresno, CA
- $21 - $25 an hour
- Full-time
- Spanish
- Sales
- Medical office experience
- Mileage reimbursement
- Paid holidays
Quick Apply
Activity Aide
Heritage Adult Day Healthcare Center —Fresno, CA
- From $17 an hour
- Part-time
- CPR Certification
- Experience working with individuals with disabilities
- First Aid Certification
Quick Apply
8d
CARE NAVIGATOR
River Vista Behavioral Health —Madera, CA
- $27 - $37 an hour
- Overtime
- CPR Certification
- Ability to walk for extended periods
- Writing skills
ANALYST I
Department of State Hospitals —Fresno County, CA
- $3,861 - $6,276 a month
- Overtime
- Public speaking
- Research
- Entry level
- Health insurance
- Dental insurance
8d
Sales & Scheduling Coordinator (Medical Spa)
Mystique Medical Spa —Fresno, CA
- $19 - $22 an hour
- Full-time
- Mid-level
- In-person
- Communication skills
- Paid holidays
- Dental insurance
Quick Apply
Medical Assistant, Outpatient Imaging Center, Full Time
Saint Agnes Medical Center —Fresno, CA
- $23.00 - $29.61 an hour
- Full-time
- CPR Certification
- BLS Certification
- High school diploma or GED
8d
Reentry Assessment Coordinator
WESTCARE CALIFORNIA INC —Fresno, CA
- $28 - $30 an hour
- Full-time
- CPR Certification
- Current TB test
- Writing skills
Quick Apply

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Patient Experience Coordinator

United Health Centers of the San Joaquin Valley -
Fresno, CA

Apply Now

Job Details

Full-time
From $29.28 an hour
13 days ago

Benefits

Paid holidays
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching
Employee discount

Qualifications

Microsoft Outlook
Writing skills
Driver's License
Task prioritization
Project management experience in healthcare
Data interpretation
Managing projects
Cross-functional communication

Full Job Description

Overview:

The Patient Experience Coordinator is responsible for understanding, addressing, and improving results in our patient experience metrics. The Patient Experience Coordinator will also be the organization’s designee for receiving, responding to, and following up on all patient concerns. The position is responsible for developing, implementing, and managing the patient experience aspects of the Patient Experience Program, which focuses on the hospitality program for major donor-investors and critical stakeholders of United Health Centers.

Responsibilities:

SUMMARY OF RESPONSIBILITIES:

In collaboration with the Director of Quality, leads the effort to develop policies, procedures, and clear standards and expectations regarding the Patient Experience Program while being attentive to the individual culture of the organization and strategic plans.
Communicate directly with patients via phone and writing to understand and resolve complaints in collaboration with the Health Center Manager within timely.
Maintain a documentation log of patient concerns, the action taken, and the final resolution of the issue. Provide a monthly summary to the CEO by category.
Primary Liaison between Patient Experience Program enrollees and their families to assist with personalized assistance with scheduling and navigating their visits.
Facilitate communication between patients, family members, and provider care teams.
Visit health center locations to address patient concerns or perform liaison duties with patients and the health center team.
Primary liaison between the patient experience aspects for all Employee-based Program visits.
Execute patient success program best practices, policies, and strategies to ensure positive patient experiences.
Reply promptly to inquiries and phone calls, document patient information accurately, and provide regular status updates on Patient Experience Program enrollees and employee-based programs to collaborating UHC key personnel by providing monthly updates on all member/VIP/stakeholders.
The individual in this position will ensure all program deliverables/deadlines are met and communications with internal and external stakeholders are appropriate and efficient.
Act as a liaison between the patient experience programs and key UHC personnel by fulfilling reasonable requests and working with leadership to determine the feasibility of unique program requests from enrollees.
Maintain positive relationships with health center managers, clinical teams, and UHC leadership to ensure the policies and procedures are followed for the Patient Experience Program and employee-based programs.
A high degree of comfort, experience, and credibility in interactions with healthcare leaders, including “C” level executives, is essential to success.
Competency in gathering information and understanding context from several sources, as well as the ability to analyze this information, draw conclusions, and make recommendations, is required.
Provide coaching and support to the health center sites to ensure effective and successful patient experience and improve patient satisfaction and outcomes supporting our operations.
Answers calls from the Patient Experience Program immediately with exemplary professionalism, courtesy, and discretion. Be available on call, including some weekends and holidays, for the Patient Experience Program.
Meet Patient Experience Program enrollees at Health centers when appropriate and spend time relationship-building with members.
After each Patient Experience Program enrollee interaction, a brief contact should be sent to the program's key stakeholders.
Apply excellent communication and teamwork skills to maintain successful working relationships throughout the organization.

PERFORMANCE AREA 2: General Corporate Expectations

Attends and actively participates in all meetings (e.g., department meetings, program meetings, employee staff meetings) and other activities as required or assigned.
Attends workshops/seminars as necessary to increase skills and knowledge to provide effective care, treatment, and/or leadership.
Supports the overall needs of the health center by working flexible or extended hours when necessary.
Supports the needs of the health center by traveling to other UHC clinics when necessary.
Demonstrates awareness of, and compliance with, organizational mission and objective of UHC to provide health care access and support services for all members of the community.
Other work-related duties as assigned by supervisor. Duties and responsibilities may be added, deleted, or changed at any time at the discretion of management, formally or informally either verbally or in writing.
Maintains confidentiality and respect for information regarding patients and other team members; abides by UHC Rules of Confidentiality and general HIPAA regulations regarding privacy.
Displays a positive, professional and respectful demeanor at all times toward employees, peers, professional contacts, and patients served, maintaining a professional appearance and positive image for the health centers.
Contributes to the team by promoting positive staff interaction, maintains open communication with other programs/departments.

Qualifications:

QUALIFICATION REQUIREMENTS:

EDUCATION:

Bachelor’s Degree preferred.

LICENSE/CERTIFICATION:

Valid driver's license

PRIOR EXPERIENCE:

Three (3) years of experience in health care, patient customer service, and program management.

SKILLS:

Bilingual (English/Spanish) preferred.
Exceptional written and verbal communication skills are required with peers, executives, and key stakeholders.
Advanced Word, Excel PowerPoint experience and Outlook E-mail.
Competency in gathering information and understanding context from several sources, as well as the ability to analyze this information, draw conclusions, and make recommendations, is required.
Exceptional written and verbal communication skills are required with peers, executives, and key stakeholders.
Must demonstrate advanced problem-solving skills and exceptional attention to detail.
Must be flexible and maintain positive working relationships with the ability to comfortably navigate ambiguity, significant autonomy, and a fast-paced, changing environment.
Must have strong project management and prioritization skills and the ability to meet sensitive timelines.

The pay range for this non exempt position starts at $29.28 an hour. Our salaries are dependent on knowledge, skills, and experience.

In addition, our comprehensive benefits package for regular status employees includes:

Medical, Dental, and Vision insurance with low premium cost
Paid time off and paid holidays
401k plan with matching contribution
Educational Assistance
Employee discounts and more!

Apply Now

Refine Your Search

patient experience coordinator jobs in fresno, ca

Patient Experience Coordinator

Weekend Intake Coordinator

Clinical Research Coordinator

Prospective Payment System (PPS) Coordinator (RN, PT, OT, SLP)

RN ECMO Coordinator, Medical ICU

Speech Language Pathologist (SLP) | Relocation $10,000 | Ventura County

Patient Intake Coordinator Temporary

Pediatric Occupational Therapist (OTR/L) | Relocation $10,000 | Ventura County

Physician Obstetrics and Gynecology

Health Center Manager

Physical Therapist

Peer Review Coordinator RN

PACE Activities Coordinator

Intake Coordinator

Activity Aide

CARE NAVIGATOR

ANALYST I

Sales & Scheduling Coordinator (Medical Spa)

Medical Assistant, Outpatient Imaging Center, Full Time

Reentry Assessment Coordinator

I want to receive the latest job alert for patient experience coordinator in fresno, ca

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