Valley Health Team is looking for a Temporary Medical Records Clerk for our Kingsburg Community Health Center.
BASIC FUNCTIONS:
The Medical Records Clerk has the responsibility for the maintenance of the medical/dental/vision and allied health records of the patients on a rotating basis as they are central to the operations of the clinic.
DUTIES AND RESPONSIBILITIES:
1. Put up charts with route slip attached for patients as they are being registered.
2. Make new charts as needed; organize and change old charts to new format.
3. Print out next day’s appointments for all providers; write outslips, pull and clean charts and place in designated area.
4. Update schedule as patients cancel; stamp and give “No Show” charts to providers.
5. Fill out and mail medical releases for information to and from other agencies.
6. File records from other facilities/sites when they arrive.
7. Communicate with the billing department and copy parts of the record for billing purposes (Medicare or Medi-Cal rejects the claim due to lack of information, etc.).
8. Pull medical records daily for patients who are scheduled and make sure that the date of service is noted on the progress note; insert any lab results or other results needed for review by the provider as per policies and procedures established by VHT and in accordance with licensing and regulatory requirements or as instructed by clinical staff.
9. In coordination with established policies, complete insurance eligibility for the next days’ patients on a daily basis.
10. Check for patient identifying information on all documents.
11. Primarily responsible for securing and/or causing the securing of all medical records at the end of each working day.
12. Responsible for inserting all other documents in patients’ charts in accordance with program requirements, policies and procedures established at the direction of the clinical staff such as: (a) OB sheets in prenatal chart, nutrition questionnaire and diet intake, (b) appropriate growth sheet for age and sex, and (c) problem list, health maintenance sheet and the like.
13. Pull charts as needed for special audits, peer review, refill requests and such.
14. Make copies of various forms when required.
15. Mail out requests for records when presented with a properly completed medical release; make copies of records in response to incoming medical releases.
16. Call next days’ appointments to confirm and verify patient information.
17. Responsible for maintaining office supplies for entire front office staff.
18. On a temporary basis, may be required to work at any satellite facility.
19. Contribute to team effort by assisting other departments as needed and while maintaining confidentiality of VHT’s business.
20. Work cooperatively with all staff members and outside sources in a professional manner to deliver a high level of service.
21. Observe and practice all VHT Patient Experience Service Standards as outlined in “World Class Practices: My Commitment to Care (which I have read and signed). Practice CICARE when interacting with patients, their families, visitors, or internal customers.
22. Practice CICARE phone etiquette during all phone interactions.
23. Always exercise courtesy whenever patients, family members, visitors and co-workers are present.
24. Respect privacy and dignity of our patients, family members, visitors and co-workers.
25. Maintain professionalism in the presence of patients, their families, visitors and co-workers.
26. Act as a role model, verbally and behaviorally demonstrating skill, enthusiasm, positive problem solving, commitment and loyalty to the profession and the organization.
27. Follow applicable regulations: Joint Commission, OSHA, HIPAA, and CLIA.
28. Serves and protects the practice by adhering to professional standards, policies and procedures, federal, state, and local requirements, and The Joint Commission Accreditation of Healthcare Organization standards.
29. Perform other related duties, which may be inclusive, but not listed in the job description.
MINIMUM QUALIFICATIONS:
1. High School Diploma or GED equivalency
2. Minimum one (1) year work experience
3. Current Basic Life Support card
4. Strong customer service skills (preferably within a service industry)
5. Strong communication skills
6. Modern office practices and procedures (including email)
7. Ability to communicate to patients in a pleasant manner and show professionalism at all times
8. Fluent conversational English/Spanish or English/Punjabi preferred
9. Ability to be flexible with work schedule and available to work at all site locations
10. Must have own transportation, valid California Driver’s License and current proof of automobile insurance coverage
11. Demonstrated ability to provide world-class patient experience using CICARE principles and practices. Ability to be proactive and to go above and beyond the call of duty; take initiative to provide a world class patient experience in all encounters via email, phone or in person
TYPICAL WORKING CONDITIONS: The office setting is a normal work environment. Occasionally work during early morning, evening or weekend. May be subjected to temperature variances in the office.
TYPICAL PHYSICAL DEMANDS: Requires sitting, standing, or walking for up to eight hours a day. Some bending, stretching, or reaching may be necessary. Lifting up to 40 pounds may be required on occasion. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contact.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee may come in contact with hazardous equipment such as liquid nitrogen, cleaning agents, and sharps. The noise level in the work environment is usually moderate but may become excessively loud with the increased patient flow during a busy clinic day.
I, the employee, understand the responsibilities and standards of my position as listed above, and I agree to fulfill them to the best of my ability. I understand I am an at-will employee and can be terminated at any time with or without cause. I also understand the Valley Health Team Inc. will not be responsible in any manner for termination’s which are due to defunding of Federal or State Contracts. I also agree that the VHT Board of Directors have the right to modify the Personnel Policies which govern my employment at any time.
This organization is an Equal Opportunity Employer. It is our policy to comply with all applicable state and federal laws prohibiting discrimination in employment based on race, age, color, sex, religion, national origin, or other protected classification.
Job Type: Full-time
Pay: $21.25 - $29.41 per hour
People with a criminal record are encouraged to apply
Education:
- High school or equivalent (Preferred)
Experience:
- Medical records: 1 year (Required)
Language:
- Spanish (Preferred)
- Punjabi (Preferred)
License/Certification:
- BLS Certification (Required)
Ability to Commute:
- Kingsburg, CA 93631 (Required)
Work Location: In person
