Top 7 application support technician Jobs in frisco tx

IT HELP DESK TECHNICIAN
Mendocino Farms —Plano, TX
- $50,000 - $60,000 a year
- Full-time
- Hospitality
- Computer science
- Computer Science
- Health insurance
- 401(k) matching
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IT HelpDesk Technician
Amphenol Fiber Systems International —Allen, TX
- $65,000 - $75,000 a year
- Full-time
- Mid-level
- Windows
- Ability to lift 50 pounds
7h
Desktop Support Technician (226 Days)
Dallas Independent School District —Dallas, TX
- $41,909 - $51,112 a year
- Full-time
- Google Workspace
- Mid-level
- Office
IT Technician
Endodontic Practice Partners —Dallas, TX
- Full-time
- Remote
- Dental office
- Office
- Windows
- Paid holidays
- Disability insurance
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Desktop Support Technician, NW (226 Days) Updated
Dallas Independent School District —Dallas, TX
- $41,909 - $51,112 a year
- Full-time
- Mid-level
- Office
- High school diploma or GED
Managed Services Technician
NCC DATA —Addison, TX
- Mid-level
- Office
- Windows
- Health insurance
- Dental insurance
Tech Lead - Java/J2EE, ReactJS, Spring Boot
Motorola Solutions —Richardson, TX
- $150,000 - $180,000 a year
- Full-time
- Computer science
- Azure
- Computer Science
- Paid parental leave
- Employee stock purchase plan

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Regional Support Specialist
Cochrane Supply & Engineering —Dallas, TX
Bachelor’s degree in engineering, HVAC controls, computer science, or a related field. 3-5 years of experience in BAS, system integration, technical support or…
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Computer Technician - Technology Services (Temporary)
Denton County, TX —Denton, TX
The temporary computer technician handles computer and related equipment repairs, installations, software upgrades, networking, backup help desk phone support,…
$25 an hour
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IT HELP DESK TECHNICIAN

Mendocino Farms -
Plano, TX

Quick Apply

Job Details

Full-time
$50,000 - $60,000 a year

Benefits

Health insurance
401(k) matching

Qualifications

Customer communication
Computer hardware
Desktop (troubleshooting support)
Customer support ticket management
Hardware diagnostics
Ticketing system technical support

Full Job Description

Job Title: IT Help Desk Technician
Reports to: IT Help Desk Manager
Location: Dallas, TX (Plano Area)
FLSA Status: Non Exempt
Compensation: $50,000 – $60,000 per year

Summary:
At Mendocino Farms, we don’t just sell sandwiches – we Sell Happy!
We are a growing restaurant group operating 85+ locations nationally, delivering a seamless guest experience through people, process and technology. Our Dallas HQ IT team supports the field operations, back-office systems, and guest-facing technology stack. We are seeking a sharp, service-oriented IT Help Desk Technician who thrives in a fast-paced environment and has or is eager to gain experience with restaurant-specific applications and hardware.
As the IT Help Desk Technician, you will serve as the first line of support for our restaurant teams and corporate staff, focused on day-to-day operational reliability of our point-of-sale systems, back-office applications, devices, and network connections. You will help ensure that our stores and back-office operations can run smoothly by troubleshooting issues, enabling technology deployment, working with vendors, and assisting with application support for key systems such as TOAST, OLO, and others.

Responsibilities:

Serve as the primary point of contact for IT support requests from restaurant locations and corporate users.
Log, triage and prioritize incidents in the Zendesk ticketing system, track to resolution and document root causes or recurring issues.
Perform remote diagnostics and in-person support as needed (store visits, technology installations, network/device resets) for POS terminals, kitchen displays, back-office PCs, mobile/tablet devices, printers, and peripherals.
Assist with hardware and software rollouts: staging devices, configuring, deploying, coordinating shipping or on-site setup.
Maintain and update knowledge-base articles, user guides and quick-start documentation tailored for store teams.
Identify patterns of recurring incidents across the store network; escalate to senior IT/third-party support and contribute to improvement of processes and system stability.
Collaborate with network, applications, and field-support teams to ensure cohesive service delivery and timely resolution of escalated issues.
Provide excellent customer service: communicate clearly, manage expectations, follow up with end users to ensure their issues are resolved satisfactorily.
Track and maintain inventory of devices, peripheral equipment and IT assets in restaurant locations (POS terminals, printers, tablets, etc.).
Occasionally may be required to respond outside normal hours (store openings, emergencies) depending on business needs.

Qualifications & Skills

Must-Haves:

1-2 years of IT support/help desk experience (ideally in a restaurant, hospitality, retail or multi-site environment).
Strong troubleshooting skills with hardware, network and software issues.
Excellent verbal and written communication skills; ability to explain technical issues to non-technical users.
Ability to remain calm under pressure, manage multiple tickets, & prioritize effectively.
Demonstrated ability to log tickets, track resolution and maintain documentation.

Preferred / Restaurant-specific:

Experience supporting restaurant POS systems (ideally TOAST or similar), KDS.
Familiarity with online ordering integrations
Experience with ticketing systems (Zendesk preferred) remote support tools, Windows OS, networking (TCP/IP, WiFi, VPN).
Ability to identify recurring issues and contribute to procedural improvements.

Education & Certifications:

Associate’s or Bachelor’s degree in Information Technology, Computer Science or related field preferred (or equivalent experience).
Help Desk/ITIL certification is a plus but not required.

Benefits:
At Mendocino Farms, we believe Selling Happy starts from within. That’s why we offer:

Competitive Salary
Annual Bonus
Meal Privileges—because food should make people feel good!
Comprehensive Health Benefits & 401k Plan with Company Match
Paid Vacation to recharge and fuel your best self

Physical Requirements:

Must be able to lift 50 pounds.
Sitting / standing 8-14 hours.
Hand use: single grasping, fine manipulation, pushing and pulling
Work requires the following motions: bending, twisting, squatting, and reaching

There is no “I” in Mendo Mendocino Farms is an equal opportunity employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. Mendocino Farms will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Fair Chance Initiative for Hiring. * Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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application support technician jobs in frisco tx

IT HELP DESK TECHNICIAN

IT HelpDesk Technician

Desktop Support Technician (226 Days)

IT Technician

Desktop Support Technician, NW (226 Days) Updated

Managed Services Technician

Tech Lead - Java/J2EE, ReactJS, Spring Boot

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