Top 11909 Department manager Jobs in Frisco Tx

CSR/Dispatch Manager
Dallas Plumbing —Dallas, TX
- From $65,000 a year
- Full-time
- Background check
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
8h
Customer Service Support Specialist (Sales Division)
Manner Polymers —McKinney, TX
- From $25 an hour
- Full-time
- Background check
- Mid-level
- Office
- Health savings account
- Health insurance
Quick Apply
15h
Office Manager/Administrative Assistant
Aptitude Inventory Measurement Service (AIMS) —Dallas, TX
- $20 - $25 an hour
- Full-time
- Background check
- Pass drug screening
- English
- Health insurance
- Paid time off
Quick Apply
Customer Service Department Manager
Uline —Irving, TX
- $85,000 - $100,000 a year
- Full-time
- Pass drug screening
- Mid-level
- Office
- Paid holidays
- Health insurance
8d
Team Manager Developmental
Sam's Club —Dallas, TX
- $70,000 - $95,000 a year
- High school
- Military
- Merchandising
- Paid jury duty
- Disability insurance
13d
Regional Visual Merchandising Manager- Texas
Louis Vuitton —Dallas, TX
- $115,000 - $130,000 a year
- Merchandising
- Mentoring
- Senior level
- Disability insurance
- Health insurance
Clinic Manager Non-Licensed
MSO - SW Scoliosis MCE —Dallas, TX
- Full-time
- Mid-level
- 1 year
- Leadership
- Employee stock purchase plan
- Disability insurance
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Correspondence Team Manager, Client Service Center
Louis Vuitton —Irving, TX
- $80,000 - $100,000 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Disability insurance
- Health insurance
Manager Future Schedules
Southwest Airlines —Dallas, TX
- $132,200 - $146,900 a year
- Extended hours
- 18 years or older
- Computer literacy
- English
- Health insurance
- 401(k) matching
3d
Department Manager-Dallas Galleria
H&M —Dallas, TX
- $23.56 - $27.09 an hour
- Full-time
- Mid-level
- Communication skills
- Commercial
- Commuter assistance
- Paid holidays
Quick Apply
Sr. Manager Crew Analysis
Southwest Airlines —Dallas, TX
- $160,550 - $178,400 a year
- Extended hours
- 18 years or older
- Customer service
- Computer literacy
- Profit sharing
- Health insurance
6d
Performance Manager
Metro One Loss Prevention Services Group (Guard Division), Inc. —Plano, TX
- $80,000 - $85,000 a year
- Online Application
- Mid-level
- Team management
- Travel
- Health insurance
- Dental insurance
Quick Apply
Senior Manager, Service Desk (Hybrid - Dallas, Texas Area)
CVS Health —Farmers Branch, TX
- $75,400 - $165,954 a year
- Full-time
- Hybrid work
- Google Workspace
- 5 years
- Office
- Health insurance
- Dental insurance
4d
District Manager
Rally House —Frisco, TX
- $80,000 - $140,000 a year
- Weekends as needed
- Ability to walk for extended periods
- Writing skills
- Merchandising
- Store discount
- Paid holidays
Quick Apply
Retail Co-Manager
Hobby Lobby —Plano, TX
- $68,900 - $74,100 a year
- Mid-level
- Retail management
- Leadership
- Paid holidays
- Disability insurance
Center Manager (Full-time) - Texas
OrangeTwist —Dallas, TX
- $150,000 - $250,000 a year
- Weekends as needed
- Inventory management
- Mid-level
- Fair chance
- Paid holidays
- Health insurance
Quick Apply
Restaurant Maintenance Supervisor - Plano, Denison, TX
Whataburger —McKinney, TX
- $100,000 a year
- Full-time
- 7 years
- Mid-level
- Supervising experience
- Paid parental leave
- Paid holidays
Quick Apply
Environmental Project Manager
Metals Treatment Technologies —Dallas, TX
- $90,000 - $110,000 a year
- Full-time
- Microsoft Outlook
- Construction site
- Maintenance
- Health insurance
- Dental insurance
Quick Apply
Full Time Registered Nurse (RN) – Home Health Case Manager – Denton & Collin County
Grace Home Health, Inc. —Collin County, TX
- Urgently hiring
- Medication administration
- RN License
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Service Manager
Grapevine Ford Lincoln —Grapevine, TX
- $80,000 - $100,000 a year
- Full-time
- Background check
- Mechanic experience
- Inventory management
- Health savings account
- Health insurance
Quick Apply

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CSR/Dispatch Manager

Dallas Plumbing -
Dallas, TX

Quick Apply

Job Details

Full-time
From $65,000 a year
8 hours ago

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching

Qualifications

Staff performance monitoring
Managing teams in a customer support role
Team leadership
Coaching
Service scheduling
Team scheduling
Metrics Reporting
Team development
Leading team collaboration initiatives
Business operations
Call center management

Full Job Description

Lead the Team Behind an Exceptional Customer Experience

At Dallas Plumbing, we know that great service starts with the first phone call. We're looking for an experienced Dispatcher / CSR Manager to lead our Customer Service and Dispatch teams, ensuring every customer receives outstanding service while maximizing technician efficiency and daily operations.

This is a hands-on leadership role for someone who thrives in a fast-paced home services environment and enjoys coaching teams, improving processes, and delivering results.

Position Summary

The Dispatcher / CSR Manager oversees the daily operations of the Customer Service and Dispatch departments. This role is responsible for leading the CSR and dispatch teams, managing technician scheduling, monitoring key performance metrics, and creating an exceptional customer experience from the initial call through job completion.

Responsibilities

Lead, coach, and develop the CSR and Dispatch teams.
Hire, onboard, and train new team members.
Oversee daily scheduling and dispatching of plumbing technicians.
Optimize technician routes and productivity to maximize efficiency.
Monitor call quality and provide coaching to improve customer interactions.
Handle escalated customer concerns and ensure timely resolution.
Track department KPIs, including booking rates, technician utilization, call metrics, and customer satisfaction.
Identify process improvements and implement best practices.
Develop and maintain department SOPs and training materials.
Partner with the General Manager, Service Managers, and field teams to support company goals.

Qualifications

Minimum 3 years of leadership experience managing a Dispatch, CSR, or Call Center team.
Experience in the home services industry (plumbing, HVAC, electrical, or similar).
Strong understanding of dispatching, scheduling, and customer service operations.
Experience coaching employees using performance metrics and KPIs.
Excellent communication, organizational, and problem-solving skills.
Ability to thrive in a fast-paced environment while managing multiple priorities.
Experience with ServiceTitan or similar field service software.

Why Join Dallas Plumbing?

Competitive salary with bonus opportunities.
Opportunity to lead a growing customer service and dispatch team.
Career advancement with a growing residential plumbing company.
Collaborative leadership team that values your ideas and contributions.
Comprehensive benefits package including medical, dental, vision, paid time off, paid holidays, and 401(k), where applicable.

Pay: From $65,000.00 per year

Benefits:

401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Application Question(s):

Are you able to work in office, monday-friday in Dallas, TX?
Do you have experience working in the home services industry (HVAC, plumbing, electrical, or a similar service business)?

Experience:

leading or managing a CSR, Dispatch, or Call Center team: 2 years (Required)

Work Location: In person

Quick Apply

Refine Your Search

department manager jobs in frisco tx

CSR/Dispatch Manager

Customer Service Support Specialist (Sales Division)

Office Manager/Administrative Assistant

Customer Service Department Manager

Team Manager Developmental

Regional Visual Merchandising Manager- Texas

Clinic Manager Non-Licensed

Correspondence Team Manager, Client Service Center

Manager Future Schedules

Department Manager-Dallas Galleria

Sr. Manager Crew Analysis

Performance Manager

Senior Manager, Service Desk (Hybrid - Dallas, Texas Area)

District Manager

Retail Co-Manager

Center Manager (Full-time) - Texas

Restaurant Maintenance Supervisor - Plano, Denison, TX

Environmental Project Manager

Full Time Registered Nurse (RN) – Home Health Case Manager – Denton & Collin County

Service Manager

I want to receive the latest job alert for department manager in frisco tx

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