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Help Desk Specialist- First Shift

Valley Health -
Winchester, VA

Apply Now

Job Details

Full-time
$21.18 - $31.76 an hour
12 days ago

Benefits

Wellness program
Health savings account
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
Life insurance

Qualifications

High school diploma or GED

Full Job Description

Department

INFORMATION SYSTEMS - 108231

Worker Sub Type

Regular

Work Shift

First Shift (United States of America)

Pay Range

$21.18 - $31.76

Job Description

The Help Desk Specialist serves as the first point of contact for IT support, providing courteous and timely assistance to end users via phone, email, and remote tools. This role focuses on resolving basic technical issues, documenting incidents and service requests in ServiceNow, and escalating more complex matters following established procedures. The Specialist develops foundational technical and customer service skills while learning organizational systems, policies, and workflows.

Responsibilities and Duties

Provide first-level support via phone, portal, email, and remote tools

Log, categorize, prioritize, assign and document tickets accurately in ServiceNow

Perform basic troubleshooting for hardware, software, account access, and peripherals

Meet defined SLAs and customer service standards

Participate in training and continuous learning

Handles low-to-moderate complexity incidents and requests

Follows documented procedures and knowledge articles

Escalates issues appropriately based on defined criteria

Education

High school diploma or equivalent. Associate’s degree in an IT field of study preferred.

Experience

Prior IT and customer service experience preferred.

Qualifications

Foundational IT knowledge (Windows, basic networking, common applications)

Strong customer service and communication skills

Ability to follow processes and learn quickly

Benefits

At Valley Health, we believe everyone is a caregiver, and our goal is to create an environment where our caregivers thrive physically, financially, and emotionally. In addition to a competitive salary, our most popular benefits for full-time employees include:

A Zero-Deductible Health Plan
Dental and vision insurance
Generous Paid Time Off
Tuition Assistance
Retirement Savings Match
A Robust Employee Assistance Program to help with many aspects of emotional wellbeing
Membership to Healthy U: An Incentive-Based Wellness Program

Valley Health also offers a health savings account & flexible spending account for childcare, life insurance, short-term and long-term disability, and professional development. In addition, several perks come with working for the largest employer in the region, such as discounts to on-campus dining, and more.

To see the full scale of what we offer, visit valleyhealthbenefits.com .

Apply Now

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