Top 1020 Director of customer experience Jobs in Fullerton Ca

Director of Customer Experience Strategy
Arakelian Enterprises Inc —Irwindale, CA
- $160,000 - $200,000 a year
- Full-time
- Marketing
- Master's degree
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
District Director
Michaels Stores —Brea, CA
- $100,800 - $146,000 a year
- Full-time
- Inventory management
- Merchandising
- Bachelor's degree
- Store discount
- Commuter assistance
Regional Sales Director
Confidential —Orange County, CA
- $140,000 - $175,000 a year
- Full-time
- Sales
- Marketing
- 5 years
- Health insurance
- Dental insurance
Quick Apply
Hotel Director of Sales
Corona —Corona, CA
- $70,000 - $80,000 a year
- Full-time
- Marketing
- Hotel
- Analysis skills
- Paid time off
- Employee discount
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Director of Product Development
Orange Circle Studio —Irvine, CA
- $100,000 - $110,000 a year
- Email
- Product management
- Travel
- Fair chance
- Paid holidays
- Disability insurance
Quick Apply
2d
Director of Admission
Sun Mar Nursing Center —Anaheim, CA
- $71,000 - $75,000 a year
- Full-time
- Skilled nursing facility
- Customer service
- Mid-level
- Health savings account
- Health insurance
Quick Apply
2d
Director of Sales Enablement
Confidential —Irvine, CA
- $180,000 - $240,000 a year
- Full-time
- Office
- 3 years
- Analysis skills
- Health savings account
- Health insurance
Quick Apply
5d
Clinical Director
Hillside Horizon for Teens —Orange County, CA
- $110,000 - $130,000 a year
- Full-time
- LMFT
- Serving
- CPR Certification
- Health insurance
- Dental insurance
Quick Apply
Director of Talent Acquisition
NewGen Administrative Services —Montebello, CA
- $150,000 - $165,000 a year
- Hybrid work
- 8 years
- Bachelor's degree
- Continuous improvement
- Health insurance
- Dental insurance
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Director of Regulatory Compliance
Feit Electric —Pico Rivera, CA
- $125,000 - $140,000 a year
- Email
- Background check
- Management
- Engineering
- Health insurance
- Dental insurance
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Social Services Director
Bayshire Yorba Linda —Yorba Linda, CA
- $65,000 - $75,000 a year
- Full-time
- 18 years or older
- Skilled nursing facility
- Customer service
- Health insurance
- Dental insurance
Quick Apply
3h
Regional Director of Marina Operations
ExplorUS —California
- From $140,000 a year
- Full-time
- 5 years
- Bachelor's degree
- Travel
- Health insurance
- Dental insurance
Quick Apply
11d
Clinical Director, Physical Therapy
Health Care Recruiters International —Irvine, CA
- $120,000 - $121,000 a year
- Overtime
- Background check
- Clinic experience
- Mid-level
- Dental insurance
- 401(k)
Quick Apply
Director of Channel Sales
Ease Healthcare —Pasadena, CA
- $140,000 - $160,000 a year
- Full-time
- Background check
- Sales
- 5 years
- Health savings account
- Health insurance
Quick Apply
Director of Engineering and Plant Operations
East Los Angeles Doctors Hospital —Los Angeles, CA
- $99,694.40 - $146,577.60 a year
- Spanish
- Hospital
- HIPAA
Quick Apply
Director of National Accounts
Highlight Motor Freight Inc. —Santa Fe Springs, CA
- Full-time
- Microsoft PowerPoint
- Microsoft Excel
- Microsoft Outlook
- Dental insurance
- Vision insurance
Quick Apply
Operations Director
Orchid Orthopedic Solutions —Santa Ana, CA
- $172,600 - $265,700 a year
- Full-time
- Background check
- 7 years
- Bachelor's degree
- Paid time off
- 401(k) matching
Quick Apply
Transportation Director
Sysco —Walnut, CA
- $112,100 - $168,100 a year
- 7 years
- Ability to walk for extended periods
- Word processing
1d
Associate Center Director (Mandarin Speaking)
Mathnasium —Irvine, CA
- $20 - $25 an hour
- Full-time
- Classroom
- Mid-level
- Experience working with children
- Health insurance
- Dental insurance
Quick Apply
5d
Associate Center Director (Mandarin Speaking)
Mathnasium —Irvine, CA
- $20 - $25 an hour
- Full-time
- Mid-level
- Experience working with children
- In-person
- Health insurance
- Dental insurance
Quick Apply
5d

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Director of Customer Experience Strategy

Arakelian Enterprises Inc -
Irwindale, CA

Quick Apply

Job Details

Full-time
$160,000 - $200,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Vision insurance
Life insurance

Qualifications

Customer retention strategy
Customer satisfaction tracking
Persona definition
User personas
Customer satisfaction improvement
Project stakeholder communication
Senior leadership
Stakeholder management

Full Job Description

Summary

Athens Services is seeking a strategic and customer-focused leader to shape and advance the company's customer experience vision as we continue to grow and evolve.

The Director of Customer Experience Strategy will be responsible for understanding, measuring, and improving the end-to-end customer experience across all customer touchpoints. This role will serve as the organization's champion for the Voice of the Customer (VoC), ensuring customer insights, feedback, behaviors, and expectations are translated into meaningful improvements that strengthen customer loyalty, enhance brand perception, and improve overall service delivery.

This leader will develop customer experience strategies, oversee customer journey initiatives, establish customer feedback programs, and identify opportunities to elevate the Athens brand experience. The successful candidate will combine deep customer experience expertise with strong analytical capabilities and a passion for understanding what drives customer satisfaction, trust, and long-term engagement.

The ideal candidate will have experience leading customer experience, patient experience, guest experience, member experience, or consumer experience initiatives within highly customer-centric organizations.

Job Description

Key Responsibilities

Voice of the Customer (VoC)

Develop and lead the organization's Voice of the Customer strategy.
Establish processes to gather, analyze, and act upon customer feedback across multiple channels.
Monitor customer sentiment, satisfaction, and engagement trends.
Translate customer insights into actionable recommendations that improve customer outcomes.
Serve as the organization's advocate for customer needs and expectations.

Customer Experience Strategy

Develop and execute enterprise-wide customer experience strategies aligned with company objectives.
Define and maintain customer experience standards across all customer touchpoints.
Identify opportunities to strengthen customer loyalty, retention, and satisfaction.
Create customer-centric frameworks that support long-term business growth.

Customer Journey & Service Design

Lead customer journey mapping initiatives to understand customer interactions across the entire lifecycle.
Identify friction points and opportunities to simplify and improve the customer experience.
Design and implement service improvements that create more seamless and positive customer interactions.
Ensure consistency between customer expectations and service delivery.

Brand Experience & Customer Engagement

Partner with leadership to ensure customer interactions reflect Athens Services' brand values and service commitments.
Evaluate the effectiveness of customer communications, service processes, and engagement strategies.
Recommend initiatives that strengthen trust, loyalty, and customer advocacy.
Drive programs that enhance the overall perception of the Athens customer experience.

Customer Analytics & Insights

Develop customer experience KPIs, dashboards, and reporting frameworks.
Analyze customer feedback, survey data, operational performance, and customer behavior trends.
Utilize data and predictive insights to identify emerging risks and opportunities.
Present customer experience findings and recommendations to executive leadership.

Organizational Leadership

Serve as a thought leader and subject matter expert on customer experience best practices.
Support customer experience initiatives across the organization through coaching, education, and strategic guidance.
Foster a culture that prioritizes customer-centric decision making.
Lead customer experience projects from concept through implementation.

Required Qualifications

10+ years of progressive leadership experience in Customer Experience, Patient Experience, Guest Experience, Consumer Experience, Member Experience, Brand Experience, or related disciplines.
Demonstrated success developing and implementing customer experience strategies that improved customer satisfaction, loyalty, and engagement.
Strong experience leading Voice of the Customer (VoC) programs and customer feedback initiatives.
Experience with customer persona development, customer journey mapping, service design, and customer insights programs.
Strong analytical and problem-solving skills with the ability to translate data into actionable business recommendations.
Excellent communication, presentation, and stakeholder management skills.
Proven ability to influence organizational change through customer-centric strategies.

Preferred Qualifications

Bachelor's degree in Business, Marketing, Communications, Hospitality, Healthcare Administration, Psychology, or a related field.
Master's degree preferred.
Experience within healthcare, retail, hospitality, consumer services, telecommunications, utilities, transportation, or other customer-centric industries.
Experience with customer experience measurement platforms, survey tools, CRM systems, and customer analytics technologies.
Familiarity with customer loyalty programs, Net Promoter Score (NPS), Customer Satisfaction (CSAT), Customer Effort Score (CES), and related customer experience methodologies.

Salary: $160,000 - $200,000

Benefits:

Competitive wages
Comprehensive benefit package Medical, Dental, Vision
401K
Life Insurance
Paid Vacation and Sick Time
Career plan
Recognition programs
Professional development learning
An exceptional work environment

Athens will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance and any other applicable state, federal or local laws. EEO/M/F/disability/veteran

Quick Apply

Refine Your Search

director of customer experience jobs in fullerton ca

Director of Customer Experience Strategy

District Director

Regional Sales Director

Hotel Director of Sales

Director of Product Development

Director of Admission

Director of Sales Enablement

Clinical Director

Director of Talent Acquisition

Director of Regulatory Compliance

Social Services Director

Regional Director of Marina Operations

Clinical Director, Physical Therapy

Director of Channel Sales

Director of Engineering and Plant Operations

Director of National Accounts

Operations Director

Transportation Director

Associate Center Director (Mandarin Speaking)

Associate Center Director (Mandarin Speaking)

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