Top 353 It support Jobs in Fullerton Ca

Dedicated Support Analyst II
LayerCake Technologies —Anaheim, CA
- On call
- Remote
- Up to 50% travel
- Mid-level
- Windows
- Paid holidays
- Disability insurance
IT Support Specialist
WINONICS —Brea, CA
- $23 - $25 an hour
- Full-time
- Computer Science
- ERP systems
- Mid-level
Quick Apply
Helpdesk Support Technician
Connection —Brea, CA
- $29 an hour
- Full-time
- Mid-level
- Office
- Windows
IT Help Desk Support
REVOLVE —Cerritos, CA
- $25 - $27 an hour
- Full-time
- Computer science
- Computer Science
- Office
Quick Apply
IT Support Specialist
Legrand Group —Anaheim, CA
- Full-time
- Computer science
- Computer Science
- Mid-level
- Paid parental leave
- Paid holidays
Quick Apply
Desktop Support Technician, Senior
OCTA —Orange, CA
- $42.06 - $57.87 an hour
- Full-time
- 5 years
- Bachelor's degree
- In-person
IT Support Technician (Help Desk)
Votaw Precision Technologies LLC —Santa Fe Springs, CA
- $25 - $33 an hour
- Full-time
- Mid-level
- In-person
- Ability to lift 25 pounds
Quick Apply
8d
IT Operations Technician
McMaster-Carr —Santa Fe Springs, CA
- $119,625 - $137,625 a year
- Monday to Friday
- Azure
- Mid-level
- Windows
- Profit sharing
- Paid parental leave
Desktop Support w/ Macintosh Experience
nscglobal, usa —Anaheim, CA
- Urgently hiring
- Word processing
- Computer literacy
- Mid-level
- Paid time off
Quick Apply
IT Support Analyst II
CIBD —Orange, CA
- $34 - $38 an hour
- Full-time
- Computer science
- Computer Science
- BLS Certification
- 403(b) matching
- Paid holidays
Quick Apply
IT Support Technician II
T.M. Cobb Companies —Buena Park, CA
- $26 - $35 an hour
- Full-time
- Computer science
- Azure
- Computer Science
- Health insurance
- Dental insurance
Quick Apply
Field Support Technician - Remote
Sunset Technologies Group Inc. —Brea, CA
- $25 - $35 an hour
- Full-time
- HIPAA
- Mid-level
- Office
Quick Apply
Desktop Support Lead
Murray Company Mechanical Contractors —Cypress, CA
- $75,000 - $85,000 a year
- Full-time
- Computer Science
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Desktop Support Tech
Memorial Health Services —Laguna Hills, CA
- $29.20 - $42.33 an hour
- Full-time
- Windows
- Communication skills
- Entry level
- Health insurance
IT Help Desk - Support Specialist
Arakelian Enterprises Inc —Irwindale, CA
- $26.00 - $41.70 an hour
- Full-time
- Hybrid work
- Customer service
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
INFORMATION SYSTEMS ASSISTANT
GEARY PACIFIC CORPORATION —Anaheim, CA
- $27 - $29 an hour
- Full-time
- Azure
- ERP systems
- Mid-level
- Profit sharing
- Paid holidays
Quick Apply
Helpdesk Technician
Knobbe Martens Olson & Bear LLP —Orange County, CA
- $60,000 - $75,000 a year
- Overtime
- Windows
- Travel
- Communication skills
- Profit sharing
- Paid holidays
4d
IT Support Specialist I
Virgin Galactic —Tustin, CA
- $49,920 - $69,160 a year
- Full-time
- Microsoft Outlook
- Office
- Windows
11d
IT Support Coordinator (Contract Role)
PlayStation Global —Los Angeles, CA
- $36 - $50 an hour
- Contract
- Computer literacy
- Mid-level
- Criminal background check
Quick Apply
IT Support Specialist II
Virgin Galactic —Tustin, CA
- $58,240 - $80,600 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Mid-level
- Office

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it support jobs near fullerton ca

Dedicated Support Analyst II

LayerCake Technologies -
Anaheim, CA

Apply Now

Job Details

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Opportunities for advancement
Life insurance

Qualifications

Windows
Productivity software support
Customer support ticket management
Computer networking
macOS administration
macOS
Productivity software
Ticketing system technical support

Full Job Description

Dedicated Support Analyst II

Location: Anaheim, CA
Travel Requirement: Approximately 50–80% annually (Must be willing to travel to Northern CA, AZ, UT, NV, and TX)

About the Role

The Dedicated Support Analyst II supports a designated client environment with increasing independence and technical depth. In this role, you will take ownership of more complex support requests, build strong client relationships, and become a trusted day-to-day resource within the client’s operations.

Key Responsibilities

Ticket Resolution & Service Delivery

Resolve service tickets across L1 and moderate L2 complexity
Troubleshoot unfamiliar issues using documentation, vendor resources, and collaboration
Escalate advanced issues with detailed documentation
Identify and flag recurring issues within the client environment

Client Relationship & Communication

Serve as a primary support contact for client end users and IT stakeholders
Provide proactive updates, clear timelines, and consistent follow-through

Mentorship & Knowledge Sharing

Support and guide Analyst I team members
Contribute to and maintain client-specific documentation and knowledge base

Operational Discipline

Maintain accurate time tracking for all tickets
Follow ticket handling standards and client-specific procedures
Participate in scheduled on-call rotation

Culture & Values

Demonstrate company values in all client and team interactions
Take ownership of outcomes and maintain high standards in communication and documentation

Work Environment & Availability

Work setting may vary: in-office, hybrid, remote, or client site
Must maintain a professional workspace with reliable high-speed internet
Expected to be fully available during assigned shifts

Qualifications

Required

1+ years of experience in IT support, help desk, or technical service delivery
Working knowledge of:
- Windows and macOS administration
- Cloud productivity platforms
- Basic networking concepts
- Common business applications
Strong troubleshooting and problem-solving skills beyond standard procedures
Excellent written and verbal communication skills
Consistent documentation quality and ticket management

Preferred

Experience in a managed services (MSP) environment
CompTIA A+, Network+, or equivalent certifications
Familiarity with RMM tools, PSA platforms, and documentation systems
Experience in onsite or client-embedded support roles
Experience supporting cloud-based identity and productivity environments

Compliance Requirements

This role may require working within regulated client environments. Candidates must be willing to obtain and maintain relevant certifications, which may include:

CJIS Security Awareness Certification
CMMC (Cybersecurity Maturity Model Certification)

Certification requirements may evolve based on client needs.

What Success Looks Like

Ownership of tickets from intake to resolution
Strong alignment with client workflows and expectations
High-quality documentation and communication
Continuous learning and reduced dependency on escalation
Commitment to client success and team collaboration

This role is ideal for someone who is building deeper technical expertise, enjoys solving complex problems, and thrives in a client-facing support environment.

Why Join LayerCake?

LayerCake, a Blue Alliance company, is a trusted managed services provider (MSP) supporting manufacturing, logistics, and municipal organizations with critical IT operations. Since 2008, we’ve helped clients make smart, high-impact technology investments, backed by consistent, expert support from teams they know and trust. Our pod-based staffing model ensures clients receive reliable service from people who understand their environment. It’s a personalized approach that delivers long-term value and measurable outcomes. We’ve always believed small businesses deserve enterprise-level solutions, and that belief starts with our team. We hire for passion and cultural fit, then invest in growth. As a fully remote company from the start, we’ve built a strong, connected culture where people support each other, stay accountable, and thrive together.

Benefits:

9 paid holidays; 6 mandated holidays, 3 floating holidays
401K Retirement with matching contributions
Excellent medical, vision, and dental insurance
Life insurance and disability insurance
Unlimited weeks PTO
Eligible for PTO, 401k, benefits, you are a full-time employee

Top Reasons our Employees Love Being Part of the Blue Alliance Family:

Entrepreneurial Culture
Fast-paced Flow, with a Variety of Projects
Collaborative Work Environment
Training & Certifications
Career Growth Opportunities

Ready for the next step?

The greatest rewards are reserved for those who want to be better and then put in the hard work, to be their best version of themselves. Interested applicants should click to submit their resume and application above.

Please be advised we, LayerCake, participate in E-Verify.

Requirements

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About the Role

Key Responsibilities

Ticket Resolution & Service Delivery

Client Relationship & Communication

Mentorship & Knowledge Sharing

Operational Discipline

Culture & Values

Work Environment & Availability

Qualifications

Required

Preferred

Compliance Requirements

What Success Looks Like

Requirements