Top 50 Guest experience agent Jobs in Fuquay Varina Nc

Assistant General Manager
CROWN HOTEL & TRAVEL MANAGEMENT LLC —Knightdale, NC
- $40,000 - $44,000 a year
- Full-time
- Computer literacy
- Basic math
- English
- Paid training
- Health insurance
Quick Apply
9d
Sales Associate
Massage Envy by JEM Wellness Brands —Cary, NC
- $12 an hour
- 18 years or older
- High school diploma or GED
- Clinic
- Wellness program
- Disability insurance
Quick Apply
Guest Experience Agent
The StateView Hotel —Raleigh, NC
- $15 an hour
- Weekends as needed
- Ability to stand for extended periods
- Communication skills
- Entry level
- 401(k) matching
Quick Apply
8d
Front Desk Agent
Sage Hospitality —Raleigh, NC
- $17.50 - $18.50 an hour
- Full-time
- English
- Hotel
- High school diploma or GED
- AD&D insurance
- Health insurance
Hotel Front Desk Agent (Part-Time)
STSS Inc —Cary, NC
- Part-time
- Oracle
- Computer literacy
- Hotel
- Flexible schedule
Guest Service Agent
Embassy Suites, Raleigh —Raleigh, NC
- Hotel
- High school diploma or GED
- Accounting
- Health insurance
- Dental insurance
Quick Apply
Guest Service Agent
INNKEEPER PROPERTIES INC —Raleigh, NC
- Part-time
- Computer literacy
- Hotel
- Ability to stand for extended periods
21h
Front Desk Agent
Sonesta ES Suites - Raleigh Cary —Cary, NC
- From $16 an hour
- Part-time
- Background check
- High school diploma or GED
- US work authorization
Quick Apply
Guest Service Agent
DALY HOLDINGS INC —Morrisville, NC
- Part-time
- Background check
- Computer literacy
- Hotel
Quick Apply
Front Desk Staff
My Place Hotel Raleigh Garner, NC —Garner, NC
- From $15 an hour
- 8 hour shift
- Background check
- Hotel
- High school diploma or GED
- Health insurance
- On-the-job training
Quick Apply
Front Desk Agent 7am-3pm
AC Hotel Raleigh Downtown —Raleigh, NC
- $14.50 - $15.50 an hour
- Full-time
- Microsoft Excel
- Writing skills
- Mid-level
- Health insurance
- Paid time off
Quick Apply
13d
Night Auditor -FT
Embassy Suites Raleigh Crabtree —Raleigh, NC
- $17 - $19 an hour
- Overnight shift
- English
- Hotel
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent
Holiday Inn Express RDU —Morrisville, NC
- $14.00 - $16.50 an hour
- Part-time
- Hotel
- US work authorization
- In-person
- Health insurance
- Dental insurance
Quick Apply
Guest Service Agent
FFRN HOTEL INC —Raleigh, NC
- Part-time
- Computer literacy
- Hotel
- Ability to stand for extended periods
Quick Apply
2d
Assistant General Manager
Heights Wellness Retreat - Raleigh —Holly Springs, NC
- $17 an hour
- 8 hour shift
- Sales
- Mid-level
- Recruiting
- Paid training
- Health insurance
Quick Apply
Night Auditor - PT
Embassy Suites Raleigh Crabtree —Raleigh, NC
- $17 - $19 an hour
- Part-time
- English
- Hotel
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Front Desk Sales
Heights Wellness Retreat - Raleigh —Holly Springs, NC
- $13 - $15 an hour
- 8 hour shift
- Computer literacy
- Mid-level
- 1 year
- Paid training
- Health insurance
Quick Apply
Front Desk Agents-Renaissance Raleigh Hotel
Renaissance Raleigh Hotel —Raleigh, NC
- $16 an hour
- Weekends as needed
- Hotel
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Night Auditor Desk Clerk
First Carolina Management Inc As Agent For —Garner, NC
- $14 - $16 an hour
- Weekends as needed
- Ability to walk for extended periods
- Hotel
- High school diploma or GED
Quick Apply
Front Desk Agent
Residence Inn Cary —Morrisville, NC
- From $15 an hour
- Weekends as needed
- Residential
- Hotel
- Ability to stand for extended periods
- Paid holidays
- Paid time off
Quick Apply

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Assistant General Manager

CROWN HOTEL & TRAVEL MANAGEMENT LLC -
Knightdale, NC

Quick Apply

Job Details

Full-time
$40,000 - $44,000 a year
9 days ago

Benefits

Paid training
Health insurance
Dental insurance
Paid time off
Vision insurance

Qualifications

Computer operation
Customer communication
Safety regulations
Spreadsheets
Word embeddings
Driver's License
Productivity software

Full Job Description

Assistant General Manager

Embark on an exciting hotel career with Crown Hotel & Travel Management, LLC. From hotel management jobs to front-line interaction with hotel guests and important behind-the-scenes hospitality jobs, Crown Hotel & Travel Management, LLC offers a variety of opportunities for job growth and exciting careers in the hospitality industry.

Full Time

Benefits

Health Insurance (Medical, Dental and Vision)
Enhanced Paid Time Off (PTO) Plan
Paid Training
Fantastic Company Culture

Responsibilities:

Hires, trains and supervises hotel team, with particular attention to the front desk agents, conducts performance evaluations and coaches and counsels associates
Maintains all hotel standards set forth by the brand and the management company.
Successfully operates the hotel in the General Managers absence.
Assists with scheduling, billing and some accounts receivable responsibilities.
Plans, organizes, assigns and coordinates the daily activities and any special projects for the staff to ensure compliance with the Hotel’s guest service standards.
Regularly monitors the payroll budget to ensure labor costs are aligned with the forecast
Fields Guest complaints, conducting through research to develop the most effective solutions.
Listen and extend assistance in order to resolve problems such as rate conflict or facilities issues.
Inputs and retrieves information from the computer system for file maintenance, correspondence and preparation of all Front Office reports.
Regularly conducts Front Office staff meetings for the purpose of keeping the staff informed, providing training and to create a positive work environment.
Attends the Hotel staff meeting and coordinates with other department heads to ensure smooth operation.
Establishes and maintains policies and procedures for the Front Office and interprets company policy for employees and enforces safety regulations.
Assigns duties and shifts to the staff and observes performances to ensure adherence to Hotel policies and established operating procedures.
Confers and cooperates with other department heads to ensure coordination of activities.
Answers inquiries pertaining to Hotel services; registration of guests; and shopping, dining, entertainment, and travel directions.
Receives and processes advance registration payments.
Meets and personally greets VIP Guests, whenever possible.
Conducts performance evaluations and coaches and counsels all associates when necessary.
Issues verbal and written instructions to the hotel team through guidance from the General Manager.
Reviews the group resumes, event schedules and daily reports to ensure proper staffing of the hotel.
Prepares the weekly schedule and makes modifications, by regularly monitoring the house count and making adjustments accordingly to meet the needs of business.
Reviews, revises and approves daily payroll reports as needed.
Documents and submits a work order to report items that need to be repaired and follows up with the Maintenance Department accordingly.
When necessary performs the duties of his/her subordinates.

Qualifications and Skills

IHG and/or OPERA experience is highly recommended
Previous front office supervisory and/or management experience in a hotel setting is highly recommended.
1 year of customer service required
Branded hotel experience required
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to use a moderately complex computer system.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Must have knowledge of policies and procedures as they relate to safety and security of guest and Hotel property.
The ability to effectively deal with employees and customers some of whom will require high levels of patience, tact and diplomacy to diffuse anger, collect accurate information and resolve conflicts.
Excellent organizational skills
Ability to read, listen and communicate effectively in English.
Able to write reports, correspondences, memos and employee performance evaluations
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume by applying basic math skills.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
To perform this job successfully, an individual should have knowledge of Microsoft Word processing software and Excel spreadsheet software.
Meets legal age requirements for the position.
Driver's License Required
High school diploma or equivalent
Must have basic working knowledge of a computer including word and be able to handle multiple tasks at one time
Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities
Must display very good organization and time management skills
Must be able to walk and climb/descend stairs approximately 20% of the time
Must be able to frequently kneel, reach, crawl, and twist torso as needed to accomplish required tasks
Must be able to regularly lift and carry up to 20 pounds without assistance
To always maintain a high standard of personal hygiene and appearance

Quick Apply

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