Administrative Support- Level I
Organization Name: Buffalo Rock Company
Website: https://www.buffalorock.com/careers/
Job Department: Administration
Reports to: Administrative Support- Level III
Work Schedule: Monday- Friday, Varies
Job Type: Regular
FLSA Status: Non-Exempt
Amount of Travel Required: N/A
Job Description
Summary/objective
Buffalo Rock is an award-winning Pepsi and Keurig Dr Pepper bottler founded in Birmingham, AL more than 123 years ago. Buffalo Rock manages the best beverage portfolio in the country, which includes several beloved global and regional brands. The primary duty of the Administrative Support - Level I serving as the first point of contact for all incoming phone calls (coffee orders, etc.), dispatch operator (service calls; national calls, etc.) and checking in drivers while providing superior customer service and performing administrative support tasks. Additionally, the Administrative Support- Level I is responsible for securing the money room at all times.
Essential functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
- Regular and timely attendance is an essential function of this position.
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
- Verify all route deposits. (On-Premise and Retail)
- Secure money room at all times.
- Complete and validate nightly deposit.
- Communicate any errors on deposit to manager.
- Issue and track all change funds according to procedures set forth in the security policies and procedures manual.
- Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to order office supplies.
- Greet visitors entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
- Ensure all visitors sign in and out according to policies and procedures.
- Transmit information or documents to customers, using computer, mail, or facsimile machine.
- Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
- Handles On-Premise administrative duties:
o House invoices
o Item ordering
- Distribute service and product calls to ensure timely response.
- Process Inbound and Outbound Blue Bag process.
- Handle retail house sales tickets, retail manual sales tickets and process and track donation tickets.
- Responsible for balancing and maintaining cash box.
- Perform other duties as assigned.
Other Duties and Responsibilities
- Must exhibit a high level of ethical and moral conduct while at work or in attendance of any off-site function during work hours or after work hours while representing the Buffalo Rock Company.
- Responsible for continuous self-improvement through the knowledge and use of all Buffalo Rock provided training, either web-based, in-house, or any other provided method. Must successfully complete assigned training curriculum, including but not limited to online and/or facilitated training.
- Ensure that every reasonable precaution is taken to protect the Company from possible damages, theft, or other liabilities.
- Ensure that every reasonable precaution is taken to protect the safety of employee- partners, self, customers, Buffalo Rock property, and customer property.
- Honor and follow through on all business commitments.
- Embody Buffalo Rock’s Purpose of “Building brands through legendary service and remarkable people.”
- Live Buffalo Rock’s Core Values:
o Committed to serving our communities.
o Customer success drives our success.
o Integrity matters.
o Obsessed with continuous improvement.
o We care for each other.
o Win the day.
Competencies
- Active Learning- Understanding the implications of new information for both current and future problem-solving and decision-making.
- Active Listening- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
- Coordination- Adjusting actions in relation to others' actions.
- Critical Thinking- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Mathematics - Using mathematics to solve problems.
- Reading Comprehension- Understanding written sentences and paragraphs in work related documents.
- Service Orientation- Actively looking for ways to help people.
- Speaking- Talking to others to convey information effectively.
- Time Management- Managing one's own time.
- Writing- Communicating effectively in writing as appropriate for the needs of the audience.
Supervisory responsibilities
NA
Work environment
Primarily inside work with most if not all working hours in a close office environment
Physical demands
N (Not Applicable) Activity is not applicable to this position.
O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5+ hrs/day)
F (Frequently) Position requires this activity from 33%-66% of the time (2.5 - 5.5+ hrs/day)
C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs/day)
Required education and experience
- Education:
-
High School Diploma (or GED or High School Equivalence Certificate); Preferred
- Computer Skills:
-
Must be proficient in Microsoft suite of products including Word, Excel, Outlook, and PowerPoint. SharePoint experience; Preferred.
· Other Requirements:
o Must be able to read, write, and speak in the English language.
o Must be able to perform basic mathematics.
-
Tools:
-
Calculators, Telephone, Multi-line switchboards/Scanners, Desktop/laptop computers, iPhone/iPad
Affirmative Action/EEO statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, genetic makeup, status as a protected veteran, or any other factor prohibited by applicable law.
Other duties
The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.
I have reviewed this job description, and I can perform the essential functions with or without reasonable accommodation.
Applicant/Employee-Partner______________________________ Date__________________
Interviewer/Supervisor___________________________________ Date__________________
