Top 281 Customer experience associate Jobs in Gainesville, Fl

Customer Experience Associate (Multifamily Leasing)
Birge & Held Group LLC —Gainesville, FL
- $18.53 - $20.00 an hour
- 8 hour shift
- Organizational skills
- Communication skills
- Entry level
- Wellness program
- Paid parental leave
Quick Apply
Customer Service Associate
Wawa, Inc. —Gainesville, FL
- $15.50 - $19.25 an hour
- Part-time
- Serving
- Reliable transportation
- Communication skills
- Paid parental leave
- Health insurance
Seasonal Associate-Butler Town Center
Victoria's Secret —Gainesville, FL
- $15.00 - $17.75 an hour
- Part-time
- Cleaning
- Fair chance
- Entry level
- Employee assistance program
- Flexible schedule
Guest Experience Associate
Gallo Car Wash —Gainesville, FL
- $15 - $18 an hour
- 8 hour shift
- Basic math
- Grocery store experience
- In-person
- Employee discount
- Flexible schedule
Quick Apply
6d
Customer Service Associate
Roses/Roses Express/Maxway/Bills Dollar/Super Dollar/Bargain Town/Super 10 —Gainesville, FL
- Part-time
- Merchandising
- High school diploma or GED
- Organizational skills
Quick Apply
Selling Associate-Butler Town Center
Victoria's Secret —Gainesville, FL
- $15.00 - $17.75 an hour
- Part-time
- Cleaning
- Fair chance
- Entry level
- Employee assistance program
- Flexible schedule
Customer Experience Associate
Amscot Financial —Gainesville, FL
- Weekends as needed
- High school diploma or GED
- Financial services
- Grocery store experience
- Paid training
- Paid holidays
Quick Apply
12d
Early Morning Stock Associate
Ross Stores —Gainesville, FL
- Merchandising
- Sanitation
- Ability to lift 25 pounds
12d
Seasonal Sales Associate - The Oaks Mall
Aeropostale —Gainesville, FL
- $14.00 - $17.50 an hour
- Weekends as needed
- Merchandising
- Ability to lift 50 pounds
- POS
- Paid holidays
- Health insurance
Customer Service Associate - Temporary
Walgreens —Gainesville, FL
- $15.00 - $17.50 an hour
- Part-time
- Maintenance
- English
- Cleaning
- Health insurance
- Dental insurance
Retail Sales Associate
Old Navy —Gainesville, FL
- Part-time
- Continuous improvement
- Entry level
- Store discount
- Employee stock purchase plan
Front Desk Sales Associate
Hand & Stone - 4122 NW 16th Blvd - Gainesville, FL —Gainesville, FL
- $15 - $20 an hour
- Part-time
- 18 years or older
- High school diploma or GED
- Front desk
- Employee discount
- Opportunities for advancement
Quick Apply
IT Support Associate
Advita Ortho —Gainesville, FL
- Full-time
- Windows
- Organizational skills
- Experience equivalent to degree accepted
Quick Apply
Human Resources Associate
Alachua County Board of County Commissioners —Gainesville, FL
- $42,473.60 a year
- Full-time
- Microsoft Outlook
- Basic math
- Pass drug screening
- Health insurance
- Dental insurance
1d
Retail Sales Associate
Harbor Freight —Gainesville, FL
- $17 an hour
- Part-time
- Entry level
- Paid holidays
- Disability insurance
Quick Apply
4d
Cafe Associate
Sam's Club —Gainesville, FL
- $17 - $25 an hour
- 18 years or older
- High school
- Merchandising
- Paid jury duty
- Disability insurance
JD Associate - Butler Town Center, Gainesville, FL
Finish Line —Gainesville, FL
- Part-time
- 18 years or older
- Merchandising
- Maintenance
- Employee discount
- Opportunities for advancement
Sales Associate - Gainesville FL
Palmetto Moon —Gainesville, FL
- Part-time
- Merchandising
- Ability to lift 50 pounds
- 16+ years old
Quick Apply
Freezer, Cooler and Deli Stocker Associate
Sam's Club —Gainesville, FL
- $17 - $25 an hour
- 18 years or older
- High school
- Sales
- Paid jury duty
- Disability insurance
Sales Associate
Sunglass Hut —Gainesville, FL
- $16.18 an hour
- Part-time
- Entry level
- Health insurance
- Paid time off

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customer experience associate jobs near gainesville, fl

Customer Experience Associate (Multifamily Leasing)

Birge & Held Group LLC -
Gainesville, FL

Quick Apply

Job Details

Full-time
$18.53 - $20.00 an hour

Benefits

Wellness program
Paid parental leave
Disability insurance
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Parental leave
Vision insurance
Employee discount
Gym membership
Life insurance

Qualifications

Customer communication

Full Job Description

B I R G E & H E L D

Investing in Communities to Transform Lives.

220 Unit Multifamily Community
City Place at Celebration Pointe (Gainesville, FL)

WHO WE ARE

It's fun to work in a company where people truly believe in what they are doing. At Birge & Held, we are committed to bringing excitement and energy to the business of multifamily housing. We expect every employee within our organization to be a leader working in a collaborative environment towards a shared vision.

At Birge & Held, our employees have a Passion for People, demonstrate Leadership at Every Level, and are Always Learning & Innovating. Through these core values, we make our purpose a reality, “Investing in Communities to Transform Lives.”

POSITION OVERVIEW

The Customer Experience Associate (Multifamily Leasing) plays a pivotal role in delivering exceptional customer service to prospective and current residents. This individual is responsible for fostering strong relationships, understanding the unique needs of prospects and residents, addressing day-to-day challenges, and collaborating with cross functional teams to ensure seamless operations. They act as the first point of on-site contact for residents and prospects, representing the company’s commitment to quality and satisfaction. The success of this role will be measured by attainment of predetermined key performance indicators (KPIs) and quarterly goals at the individual and community level.

KEY RESPONSIBILITIES

Relationship Building with Prospects

Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.
Engage proactively with prospects to build strong relationships and create a positive first impression of the company.
Assist potential residents by providing detailed information about available units, community amenities, and leasing options.
Follow up with leads from the off-site sales and leasing team, as they are integrated into the property portfolio(s), to support lease closings and maintain a seamless prospect journey.
Implement and support resident events or activities to enhance the community experience.

Understanding Prospect and Resident Needs

Conduct needs assessments to match prospects with the most suitable units based on their preferences and requirements.
Develop a thorough understanding of apartment layouts, features, and community amenities to address inquiries with confidence and accuracy.

Resident Resolution

Serve as the primary point of contact for residents reporting concerns, ensuring timely responses and resolutions.
Troubleshoot and resolve minor resident concerns, including maintenance requests, billing questions, and general inquiries.

Data Management

Maintain accurate and up-to-date records within the company’s property management software (Onesite).
Prepare and present regular reports on resident satisfaction, leasing performance, and operational key performance indicators (KPIs) to leadership.

Collaboration with Central Property Operations

Resident Screening: Partner with the Resident Screening team to ensure applications are processed quickly and accurately, while preparing residents and units for a smooth handoff back to the site for move-in execution after screening and lease completion.
Resident Services (Renewals & Billbacks): Collaborate with Resident Services to ensure timely renewal pricing is available and communicated, and that move-out damages are documented and submitted promptly to support accurate billbacks.
Accounts Receivable (AR): Work alongside the AR team by providing on-the-ground resident context, assisting with delivery of hard notices when needed, and supporting collection efforts through direct resident communication.

Day-to-Day Tasks

Assist in handling various administrative tasks, including preparing leasing documents, updating resident records, and managing correspondence.
Support community events or initiatives aimed at enhancing resident experience.
Understand and adhere to standard operating procedures.

EDUCATION, EXPERIENCE, AND SKILLS

Demonstrated passion for customer service.
Strong interpersonal skills with a customer- focused mindset.
Strong verbal and written communication skills.
One (1) year or more years in a customer service, sales, or customer facing role.
Be a self-starter with a proactive, solutions-driven mindset to address concerns and effectively implement next steps.
Proficiency in property management software (e.g., Onesite, Yardi, or similar), Microsoft Office suite, and customer relationship management (CRM) tools.
Exhibit professionalism and discretion throughout all interactions with coworkers, residents, vendors, and the community.
A desire for professional development and continued learning.
Ability to manage one’s time.
Ability to perform at a high level in a fast-paced work environment while successfully adapting to changing priorities and demands.

WHAT WE OFFER

Maintain work-life balance with a generous paid time-off policy including up to 18 days of PTO per year. In addition to traditional PTO, you’ll receive 12 full days and two half day holidays including a floating holiday and your birthday. Separately, if you’ve served in the military, you’ll receive Veterans Day as a paid day off.
Make a difference in your community with 8 hours of Volunteer Paid Time Off (PTO) each year, giving you the ability to support a cause or organization of your choice.
Take advantage of supportive leave benefits, including up to 3 weeks of paid parental leave and 6 weeks of paid childbirth leave.
Boost your earnings with monthly commission opportunities and additional quarterly bonuses, both based on site-specific Key Performance Indicators (KPIs), giving you the chance to be rewarded for your performance and contributions.
Save on living expenses with exclusive employee discounts at Birge & Held properties.
Prioritize your well-being with a robust wellness program that supports your physical, mental, and emotional health. Enjoy up to $25 in monthly gym membership reimbursements and gain access to certified health coaches dedicated to helping you achieve your personal wellness goals.
Access competitive dental, vision, and comprehensive medical plans to ensure you and your family receive the care you need, along with convenient online tools to help you manage your healthcare benefits with ease.
Enjoy peace of mind today and tomorrow with a 401(k) plan that includes competitive employer contributions.
Receive automatic enrollment in the company paid basic life insurance policy with the opportunity to elect supplemental life insurance. With employment at Birge & Held you have the ability to elect additional ancillary benefit options including but not limited to, Long-Term Disability (LTD), Short-Term Disability (STD) and Critical Illness Insurance that provides extra protection against unexpected health challenges.
Grow your career through the support of a dedicated Talent Development team and a tuition reimbursement program. Whether you're building new skills, exploring new roles, or pursuing a degree, you'll have the resources and guidance to reach your full potential.
Be part of an organization consistently recognized as one of the Top Workplaces in the USA, where your contributions are valued and celebrated.

Birge & Held is an Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce.

#INDOS

Quick Apply

Refine Your Search

customer experience associate jobs in gainesville, fl

Customer Experience Associate (Multifamily Leasing)

Customer Service Associate

Seasonal Associate-Butler Town Center

Guest Experience Associate

Customer Service Associate

Selling Associate-Butler Town Center

Customer Experience Associate

Early Morning Stock Associate

Seasonal Sales Associate - The Oaks Mall

Customer Service Associate - Temporary

Retail Sales Associate

Front Desk Sales Associate

IT Support Associate

Human Resources Associate

Retail Sales Associate

Cafe Associate

JD Associate - Butler Town Center, Gainesville, FL

Sales Associate - Gainesville FL

Freezer, Cooler and Deli Stocker Associate

Sales Associate

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