Top 29 It support specialist Jobs in Gainesville Ga

Help Desk Technician (Tier 2)
Snap Tech IT —Cumming, GA
- $55,000 - $65,000 a year
- Full-time
- Mid-level
- Windows
- Driver's License
- Paid holidays
- Health insurance
Technical Support Engineer
Source Support Services —Lawrenceville, GA
- Full-time
- Background check
- Computer science
- Computer Science
- Health savings account
- Health insurance
Quick Apply
7d
Desktop Engineer (MSP / Managed Services Environment)
Computer Specialist —Lawrenceville, GA
- Mid-level
- Windows
- Opportunities for advancement
IT Support Technician
MIS Solutions —Suwanee, GA
- $45,000 - $55,000 a year
- Weekends as needed
- Background check
- Up to 50% travel
- Software troubleshooting
- Health insurance
- Dental insurance
Quick Apply
MSP Level 3 Technician
TeamLogic IT, Gainesville, GA —Gainesville, GA
- $65,000 - $80,000 a year
- Weekends as needed
- Computer science
- Azure
- Computer Science
- Profit sharing
- Paid holidays
Quick Apply
Customer Support Engineer - Cumming, GA
Kamstrup A/S —Cumming, GA
- English
- Mid-level
- Bachelor's degree
- Paid holidays
- Health insurance
Customer Support Specialist
Mujin Corp —Suwanee, GA
- $20 - $30 an hour
- Weekends as needed
- Mid-level
- Office
- High school diploma or GED
- Paid training
- Health insurance
Quick Apply
Technical Support / Customer Service (FS&S Specialist) - Hybrid Schedule
Mansfield Energy —Gainesville, GA
- On call
- Hybrid work
- Microsoft Outlook
- Computer literacy
- Mid-level
IT Tech Support (PM)
thredUP Inc —Suwanee, GA
- Full-time
- Background check
- 18 years or older
- English
- Employee stock purchase plan
- Paid holidays
Geek Squad Agent (Retail Store)
Best Buy —Gainesville, GA
- $15.00 - $17.88 an hour
- Part-time
- Entry level
- Under 1 year
- Paid time off
- Employee discount
8d
ERP Support Specialist
Price Industries —Winder, GA
- Full-time
- ERP systems
- Mid-level
- 3 years
8h
ERP Support Specialist
PRICE INDUSTRIES INC —Winder, GA
- Full-time
- ERP systems
- Mid-level
- 3 years
Quick Apply
8h
Customer Support Technician
Atosa USA, Inc. —Flowery Branch, GA
- Microsoft Excel
- Microsoft Outlook
- ERP systems
Quick Apply
FoCAL Tech Theatre Support - Temporary
Forsyth County Schools —Cumming, GA
- $22 an hour
- Temporary
- Mid-level
- 2 years
Technical Sales Support
The Lincoln Electric Company —Gainesville, GA
- Microsoft Word
- Mid-level
- High school diploma or GED
7d
HVAC Internal Technical Sales Support
Blue Diamond Pumps Inc —Buford, GA
- $35,000 - $45,000 a year
- Full-time
- Background check
- Mid-level
- Office
- Paid time off
Quick Apply
8d

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IT Systems Administrator
OLIPOP —Atlanta, GA
Excellent communication skills - able to convey technical concepts clearly to non-technical users. Apply sharp diagnostic skills to resolve complex technical…
$110,000 - $120,000 a year
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HR Systems & Reporting Administrator
Cumulus Media New Holdings Inc. —Atlanta, GA
You will provide exceptional customer and consultative service to develop, troubleshoot, and resolve systems opportunities that impact the daily use of HR…
$72,000 - $90,000 a year
4d

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IT Support Analyst
Telesis Technologies, Inc., A Hitachi Group Company —Circleville, OH
A successful candidate should be able to analyze user requirements, procedures, and problems to troubleshoot and diagnose desktop support issues and other…
$45,000 - $60,000 a year
Quick Apply
Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
$19 - $21 an hour
Quick Apply

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it support specialist jobs near gainesville ga

Help Desk Technician (Tier 2)

Snap Tech IT -
Cumming, GA

Apply Now

Job Details

Full-time
$55,000 - $65,000 a year

Benefits

Paid holidays
Health insurance
Dental insurance

Qualifications

Customer communication
IT user and group management
Technical documentation
Windows
Driver's License
Desktop (troubleshooting support)
Customer support ticket management
IP networking
Desktop administration
Ticketing system technical support

Full Job Description

Snap Tech IT is hiring a Help Desk Technician (Tier 2/ Tier 3) to serve as a primary escalation point for complex client issues in our Managed Service Provider (MSP) environment. This role is designed for technicians already operating at a Tier 2 level who are comfortable owning advanced troubleshooting from start to finish.

This is not an entry-level help desk role.

Location: Cumming, GA or Tempe, AZ
Type: Full-Time | In Office
Schedule: Monday–Friday, 7:50am–5:00pm
Salary Range: $55,000–$65,000 (based on experience)

Important – Please Read Before Applying

You will struggle in this role if your experience is limited to:

Tier 1 help desk or password-reset work
Home labs, self-study, or classroom-only experience
Supporting a single internal environment with low ticket volume

We are looking for a technician who already understands the pace, accountability, and problem-solving depth required in an MSP or similarly demanding service desk environment.

What You’ll Do

Act as a Tier 2 escalation resource for complex technical issues
Provide remote technical support to multiple business clients in a B2B MSP environment
Troubleshoot and resolve advanced issues involving:
Windows 10/11
Microsoft 365 (Exchange, Azure AD basics)
Active Directory (users, groups, GPO awareness)
Networking fundamentals (DNS, DHCP, TCP/IP)
Own tickets through resolution, not just handoffs
Perform technical triage and determine issue severity and root cause
Use ConnectWise Automate and our ticketing system to manage work
Support endpoint security tools, email security, MDM, and related platforms
Create and maintain clear documentation in IT Glue
Collaborate with other technicians and escalate only when appropriate
Participate in a rotating after-hours on-call schedule
Occasionally travel onsite to client locations (valid driver’s license required)

What We’re Looking For

You are someone who:

Regularly handles escalated or non-routine tickets
Is comfortable troubleshooting issues where the answer isn’t obvious
Can manage multiple priorities in a fast-paced queue
Communicates clearly with non-technical end users
Takes ownership and follows issues through to resolution
Values documentation, process, and accountability
Understands MSP expectations around responsiveness and efficiency

Required Qualifications

3–5 years of IT support experience (Service Desk, Technical Support, MSP preferred)
Demonstrated Tier 2 troubleshooting experience
Strong working knowledge of:
Windows OS
Microsoft 365
Active Directory
Solid understanding of networking fundamentals
Experience working from a ticket queue and documenting work thoroughly
Strong customer service and communication skills

Strongly Preferred (Not Required)

Prior MSP experience
Experience with ConnectWise, RMM tools, or similar platforms
Exposure to virtualization (VMware or similar)
Security tooling or firewall exposure
Microsoft or CompTIA certifications

**Certifications in any mix of Microsoft, Cisco, Sophos, LabTech/Automate, ConnectWise, and VMWare are considered a MAJOR PLUS. *

Benefits include group medical/dental insurance, paid vacation, holidays, personal & sick time, retirement contribution and training reimbursement. Our generous compensation plans are structured as salary plus bonuses for meeting utilization, compliance, and customer service requirements, with initial compensation commensurate with relevant experience.

About Snap Tech IT

Since 2001, Snap Tech IT has provided tech support to businesses in Atlanta, Phoenix, and San Francisco, and we are growing fast. As we expand operations from coast to coast, we have great opportunities for savvy IT professionals.

You will join a proven team owned by industry thought leaders who share their IT industry knowledge on the local and national stage. You’ll find them right down the hall, working side-by-side with the rest of the team to build an incredible company. Our goal: to create an environment where people love to work, and to extend that to help our clients become the same.

Apply Now

Refine Your Search

it support specialist jobs in gainesville ga

Help Desk Technician (Tier 2)

Technical Support Engineer

Desktop Engineer (MSP / Managed Services Environment)

IT Support Technician

MSP Level 3 Technician

Customer Support Engineer - Cumming, GA

Customer Support Specialist

Technical Support / Customer Service (FS&S Specialist) - Hybrid Schedule

IT Tech Support (PM)

Geek Squad Agent (Retail Store)

ERP Support Specialist

ERP Support Specialist

Customer Support Technician

FoCAL Tech Theatre Support - Temporary

Technical Sales Support

HVAC Internal Technical Sales Support

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