Top 2274 Guest experience leader Jobs in Gaithersburg, Md

Store Team Leader
The Paper Store —Columbia, MD
- $70,000 - $82,000 a year
- Weekends as needed
- Mid-level
- Cash register
- Ability to lift 50 pounds
Quick Apply
8d
Guest Advocate (Cashier or Front of Store Attendant/Cart Attendant) (T1193)
Target —Gaithersburg, MD
- $18.50 - $27.75 an hour
- Part-time
- Entry level
- Flexible schedule
Guest Advocate (Cashier or Front of Store Attendant/Cart Attendant) (T1046)
Target —Germantown, MD
- $18.50 - $27.75 an hour
- Part-time
- Entry level
- Flexible schedule
Hotel Front Desk- Part Time
RRI West —Rockville, MD
- From $17 an hour
- Part-time
- Spanish
- OSHA
- Writing skills
- Paid time off
- Opportunities for advancement
Quick Apply
13d
Lead Cashier
Ulta Beauty, Inc. —Germantown, MD
- $17.65 - $22.50 an hour
- Part-time
- 18 years or older
- Mid-level
- High school diploma or GED
- Dental insurance
- Paid time off
Team Leader Back of House
Chick-fil-A Research Row —Rockville, MD
- $20 an hour
- Part-time
- ServSafe
- Restaurant management
- Cooking
- Paid training
- Health insurance
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Store Manager
KIZIK DESIGN LLC —Tysons, VA
- Weekends as needed
- Word processing
- Merchandising
- Mid-level
11d
Executive Sous Chef
Omni Hotels & Resorts —Washington, DC
- Weekends as needed
- ServSafe
- Ability to walk for extended periods
- Basic math
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Drive Thru Manager
Chick-fil-A Research Row —Rockville, MD
- $22 an hour
- Part-time
- Sales
- Customer service
- Restaurant management
- Health insurance
- Dental insurance
Quick Apply
10d
Outside Sales - MD
Presidential Exteriors —Rockville, MD
- $150,000 - $250,000 a year
- Urgently hiring
- Bachelor of Science
- Public speaking
- Mid-level
- Wellness program
- Paid parental leave
Quick Apply
9d
General Manager, Licensed Cosmetologist
Madison Reed —Rockville, MD
- $60,000 - $65,000 a year
- Weekends as needed
- Background check
- Cosmetology License
- Merchandising
- Store discount
- AD&D insurance
Quick Apply
9d
Restaurant & Events Manager
Bar Nuestro —Washington, DC
- $55,000 - $65,000 a year
- Weekends as needed
- Background check
- Bar
- Spanish
- Health insurance
- Paid time off
Quick Apply
Senior Manager, Design
NANDO'S —Washington, DC
- $100,000 - $140,000 a year
- Full-time
- Hospitality
- 7 years
- Inventory management
Quick Apply
Restaurant Manager
Chick-fil-A Clarksburg —Clarksburg, MD
- From $25 an hour
- Part-time
- Background check
- Sales
- Inventory management
- Paid training
- Health insurance
Quick Apply
General Manager - Fast Casual Brand - DC/NOVA Area
South Block —Falls Church, VA
- $60,000 - $70,000 a year
- Weekends as needed
- Background check
- 18 years or older
- Fast casual restaurant
- Profit sharing
- Health savings account
Quick Apply
Entry Level - Sales Rep - MD
Presidential Exteriors —Rockville, MD
- $45,000 - $150,000 a year
- Urgently hiring
- Sales
- Public speaking
- Communication skills
- Paid parental leave
- Health insurance
Quick Apply
9d
Licensed Salon Manager
Hair Cuttery —Ashburn, VA
- 8 hour shift
- Cosmetology License
- Management
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
10d
Asian fusion and kitchen chef
s omar ltd —Ashburn, VA
- From $4,800 a month
- Full-time
- Customer service
- Mid-level
- Supervising experience
Quick Apply
7d
Restaurant Manager - Makers Union (NOVA Market)
Thompson Hospitality Corporation —Reston, VA
- Weekends as needed
- Ability to walk for extended periods
- Mid-level
- Ability to stand for extended periods
- Disability insurance
- Health insurance
Outside Sales - VA
Presidential Exteriors —Fairfax, VA
- $150,000 - $250,000 a year
- Monday to Friday
- Bachelor of Science
- Public speaking
- Mid-level
- Wellness program
- Paid parental leave
Quick Apply
9d

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Store Team Leader

The Paper Store -
Columbia, MD

Quick Apply

Job Details

$70,000 - $82,000 a year
8 days ago

Qualifications

Customer communication
Employee relationship building
Change management
Team development
Cash register
Productivity software
POS systems

Full Job Description

TPS Group Holdings, a family of brands including The Paper Store, Uncharted, and Gifts & More, is all about transforming daily routines into joyful escapes that inspire and surprise. Our mission is to connect with every customer through carefully chosen products, immersive shopping experiences, and service that goes the extra mile—creating spaces that spark joy with every visit.

Position Overview: The Store Team Leader is responsible for providing customers with a unique shopping experience by utilizing the G.U.E.S.T. service approach. The Store Team Leader responsibilities also include building and inspiring high-performing teams who achieve sales goals, managing payroll, training staff in all areas of the store, executing and maintaining visual presentation standards, maintaining operational efficiencies, and holding the team accountable for upholding The Paper Store mission statement, standards, and policies.

The Store Team Leader reports directly to the District Manager.

KEY RESPONSIBILITIES:

Act as a TPS Champion by modeling the G.U.E.S.T. service approach, and consistently delivering World Class Service

Greet and welcome every customer warmly and with enthusiasm
Understand customer needs by asking open-ended questions
Explain product features and benefits in relation to the customers’ needs by providing in-depth product knowledge
Suggest additional items to build onto sales by utilizing effective selling techniques
Thank the customer sincerely and invite them to return and shop with us again

Be a TPS Brand Ambassador
Build customer loyalty by being friendly, attentive, and respectful of customers
Inspire and motivate the team daily by delivering positive feedback and utilizing TPS recognition programs
Create a positive work environment by modeling ethical behavior, fostering open communication and maintaining confidential information as required
After comprehensive training, performing ear piercings and providing a safe, sanitary experience in accordance with state, federal and CDC guidelines. (select locations)
Demonstrate the ability to make decisions with sound judgement, in the best interest of the TPS customer, store team and business
Demonstrate a commitment to training and development utilizing all training resources available
Execute strategies to drive sales and customer loyalty through: Effective Sales and Service Leader behaviors, The Hallmark Crown Rewards Program, TPS Customer Capture, and Store Events
Demonstrate ability to cross train Associates, Key holders, and Department Managers in all areas of the store to build bench strength and a succession plan for leadership in all departments

Continually train and coach associates in all areas of the business including visual/merchandising tasks and standards, operational tasks, compliance to company policies and GUEST service behaviors
Utilize company performance management tools to develop team members (evaluations, performance documentation, feedback, and motivation)
Build positive working relationships with District Manager, peers, merchandisers and corporate partners
Resolve conflicts, problem solve and facilitate complex conversations with honesty and respect
Effectively manage supply, and payroll budgets on a weekly/monthly basis
Perform management functions as expected. This includes but is not limited to: opening and closing of the store, management functions on point of sale, managing the sales floor, coordinating break schedule, etc.
Complete all other related tasks/direction as assigned by the District Manager within assigned time frame
Achieve hiring goals, maintain a staff that meets the needs of the business, and retain top talent
Fill open positions within 30 days by actively networking and recruiting
Ensure compliance to all company Policies, Procedures and expectations

JOB REQUIREMENTS:

Previous experience in specialty retail management is preferred
College degree preferred
Ability to adapt to and lead change
Ability to work a flexible schedule to include nights, weekends, and holidays; must be able to work a schedule that fits the needs of the business
Ability to create a team environment through positive leadership
Professional presentation in attire, demeanor, appearance, and compliance to company dress code
Demonstrate the resourcefulness and initiative to problem solve, operate strategically, and act as a team builder
Ability to multitask, while being attentive to customers
Proficient in using Microsoft Office and POS Systems
Ability to work autonomously while paying strong attention to detail
Ability to be mobile on the sales floor and/or stock room for extended periods of time.
Ability to lift and mobilize medium to large items up to 50 lbs., while utilizing appropriate safety techniques

TPS Group Holdings LLC is an equal-opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local, or federal law.

This range reflects what the company reasonably expects to pay for this position at this location at the time of this posting.

Quick Apply

Refine Your Search

guest experience leader jobs in gaithersburg, md

Store Team Leader

Guest Advocate (Cashier or Front of Store Attendant/Cart Attendant) (T1193)

Guest Advocate (Cashier or Front of Store Attendant/Cart Attendant) (T1046)

Hotel Front Desk- Part Time

Lead Cashier

Team Leader Back of House

Store Manager

Executive Sous Chef

Drive Thru Manager

Outside Sales - MD

General Manager, Licensed Cosmetologist

Restaurant & Events Manager

Senior Manager, Design

Restaurant Manager

General Manager - Fast Casual Brand - DC/NOVA Area

Entry Level - Sales Rep - MD

Licensed Salon Manager

Asian fusion and kitchen chef

Restaurant Manager - Makers Union (NOVA Market)

Outside Sales - VA

I want to receive the latest job alert for guest experience leader in gaithersburg, md

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