Top 6 Desktop support technician Jobs in Gardner, Ma

IT Support Technician
VulcanForms Inc. —Devens, MA
- $21.50 - $42.11 an hour
- Full-time
- System design
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
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Senior Desktop Technician – Executive Support
University of Massachusetts Medical School —Worcester, MA
- $70,000 - $85,000 a year
- Full-time
- 5 years
- Windows
- Continuous improvement
4d
Help Desk Technician II
Rise Baking Company, LLC —Worcester, MA
- $25 - $32 an hour
- Full-time
- Mid-level
- Analysis skills
- SharePoint
- 401(k)
IT Technician
Flex LTD —Hollis, NH
- Full-time
- Mid-level
- Experience equivalent to degree accepted
- Associate's degree
- Disability insurance
- Health insurance
14d
Help Desk IT Support Specialist
Ayacht Technology Solutions —Lancaster, MA
- Background check
- Writing skills
- Pass drug screening
Network Technician
Morris Technology Solutions —Worcester, MA
- Full-time
- Mid-level
- In-person
- 1 year
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desktop support technician jobs near gardner, ma

IT Support Technician

VulcanForms Inc.
Devens, MA

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Job Details

Full-time
$21.50 - $42.11 an hour

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Desktop computer repair
In-person customer service
Hardware maintenance
Printer (troubleshooting support)
Network infrastructure
Video conferencing software
Productivity software support
Computer hardware
Desktop (troubleshooting support)
Desktop applications
Video conferences (communication methods)
Video conferencing systems operation

Full Job Description

About Us

Founded in 2015 to develop the world’s first industrially scalable laser metal additive manufacturing solution, VulcanForms is reshaping how the world manufactures critical products. We build and operate advanced digital infrastructure that enables innovation, accelerates growth, and supports sustainability across aerospace, defense, medical, and other essential industries. Through our vertically integrated capabilities, including scalable additive manufacturing and precision machining, we deliver true end-to-end production at scale by combining cutting-edge technology with a foundation of proven industrial craftsmanship. Our team brings deep expertise in manufacturing, materials science, software, automation, and operations, united by a shared commitment to quality, curiosity, and accountability. We foster an inclusive culture where people take ownership, solve meaningful problems, and continuously learn, because we believe diverse perspectives lead to better outcomes.

Job Purpose

VulcanForms is seeking an experienced IT Support Technician with a strong background in delivering exceptional IT service and end-user support. The ideal candidate has experience supporting fast-paced organizations with diverse technical needs across engineering, manufacturing, operations, executive leadership, and corporate functions, including environments that require reliable support for 24/7 manufacturing operations. The ideal candidate will be flexible and flourish in a fast paced and challenging environment. They should be a self-starter and have excellent motivation, leadership, and ingenuity to excel at this position.

As part of the IT team, you will provide end-to-end lifecycle support for employee technology, including onboarding, device provisioning, software installation, troubleshooting, repairs, upgrades, asset management, and secure device recovery. You will also contribute to the design, implementation, and ongoing support of end-user technologies, including workstation infrastructure, printing services, and conference room systems, helping ensure a reliable and seamless technology experience across the organization.

Key Responsibilities

Deliver Tier 1–3 technical support to VulcanForms employees, resolving hardware, software, network, and endpoint issues while ensuring a high-quality end-user experience.
Manage the complete lifecycle of IT assets, including procurement, inventory management, deployment, maintenance, recovery, and secure disposal.
Provision, configure, deploy, and support employee workstations, laptops, mobile devices, and associated peripherals to enable new hires and ongoing business operations.
Diagnose and resolve hardware, software, operating system, and connectivity issues through both in-person and remote support.
Install, configure, and maintain desktop, label, and multifunction printing solutions to ensure reliable day-to-day operations.
Troubleshoot wired and wireless network connectivity issues, including device configuration, VLAN assignments, and endpoint connectivity.
Configure and support network-connected production equipment and specialized manufacturing devices, partnering with engineering and infrastructure teams to ensure secure, reliable integration.
Partner with IT engineering and cross-functional teams to identify recurring issues, improve support workflows, and implement scalable solutions that enhance operational efficiency.
Support and maintain conference room, audio/visual, and video conferencing technologies across VulcanForms locations, ensuring a seamless collaboration experience.
Provide AV support for company meetings and events, including occasional after-hours support for critical business activities.
Create and maintain clear technical documentation, knowledge base articles, and user guides, translating complex technical concepts into practical, easy-to-follow instructions.

Qualifications

High school diploma, GED, or equivalent combination of education and experience.
1+ years of experience supporting end-user technology in an enterprise environment, including deployment, configuration, troubleshooting, and repair of computer hardware, software, printers, and peripheral devices, plus audio/visual and video conferencing technologies.
Working knowledge of IP networking concepts, including device connectivity, TCP/IP, DNS, DHCP, and basic network troubleshooting.
Experience supporting Microsoft technologies, including Windows operating systems and Microsoft 365
Strong customer service, communication, and problem-solving skills with the ability to explain technical concepts to non-technical users.

Preferred Qualifications

Experience supporting macOS, Linux, and Apple iOS environments.
Industry certifications such as CompTIA A+, Network+, Microsoft Certified credentials, or equivalent.
Experience supporting mission-critical systems in fast-paced, dynamic environments where timely issue resolution is essential.

VulcanForms offers a competitive salary and equity package. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, VulcanForms provides comprehensive benefits including medical, dental, vision, and life insurance; generous paid time off; and a 401(k) plan with company match.

The hourly pay range for this position varies by level; final level and compensation will be determined based on a candidate's experience.

Level 1: $21.50 - $29.59

Level 2: $26.77 - $36.81

Level 3: $30.62 - $42.11

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Refine Your Search

desktop support technician jobs in gardner, ma

IT Support Technician

Senior Desktop Technician – Executive Support

Help Desk Technician II

IT Technician

Help Desk IT Support Specialist

Network Technician

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