Top 125 Customer service representative Jobs in Geneseo, Ny

Consumer Care Representative (Collections Specialist/Customer Service)
Coast Professional, Inc. —Geneseo, NY
- $17.20 - $22.68 an hour
- Full-time
- Background check
- High school
- Office
- Paid training
- AD&D insurance
Quick Apply
14h
Associate Customer Care Representative
Amica Mutual Insurance Company —Fairport, NY
- $22.11 an hour
- Full-time
- Background check
- Sales
- Computer literacy
- Paid parental leave
- Paid holidays
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Associate Customer Care Representative - Flex
Amica Mutual Insurance Company —Fairport, NY
- $22.11 an hour
- Full-time
- Background check
- Office
- High school diploma or GED
- Paid parental leave
- Paid holidays
Quick Apply
Call Center Representative II
University of Rochester —Rochester, NY
- $19.72 - $26.62 an hour
- Full-time
- Hybrid work
- Mid-level
- High school diploma or GED
- 1 year
3d
Call Center Representative
University of Rochester —Rochester, NY
- $19.72 - $26.62 an hour
- Full-time
- High school diploma or GED
- Neurology
- 1 year
Client Service Representative
Paychex —West Henrietta, NY
- $20 - $22 an hour
- Full-time
- Bachelor's degree
- Entry level
- Paid holidays
- Health insurance
Call Center Representative-2
University of Rochester —Brighton, NY
- $19.72 - $26.62 an hour
- Part-time
- High school diploma or GED
- 1 year
- Communication skills
Call Center Representative III
University of Rochester —Rochester, NY
- $20.93 - $28.26 an hour
- Full-time
- Research
- Mid-level
- High school diploma or GED
Customer Service Representative II - Batavia, NY
Maximus —Batavia, NY
- $18.00 - $20.50 an hour
- Word processing
- Mid-level
- Office
- Paid holidays
- Disability insurance
3d
Service Specialist - Implementation Client Consultant
Paychex —West Henrietta, NY
- $22.02 an hour
- Overtime
- Mid-level
- Bachelor's degree
- Mentoring
- Paid holidays
- Health insurance
Customer Service Monitoring Representative
ADT Security Services —West Henrietta, NY
- $17 - $19 an hour
- Hybrid work
- Office
- Residential
- High school diploma or GED
- Paid training
- Paid holidays
Quick Apply
10d
Customer Service Monitoring Representative (Job ID 3021496)
ADT —West Henrietta, NY
- $17 - $19 an hour
- Hybrid work
- Office
- Residential
- High school diploma or GED
- Paid training
- Paid holidays
10d
Service Specialist - Insurance Services, BeneTrac
Paychex —Rochester, NY
- $22.02 an hour
- Full-time
- Mid-level
- Bachelor's degree
- Continuous improvement
- Paid holidays
- Health insurance
Customer Experience Agent - Team Lead
Tompkins Financial Corporation —Batavia, NY
- $22 - $25 an hour
- Weekends as needed
- Hybrid work
- 5 years
- Mid-level
- High school diploma or GED
- Free parking
- Profit sharing
Verizon Customer Service Representative
NexCall Communications —Rochester, NY
- $875 - $1,200 a week
- Full-time
- Background check
- High school diploma or GED
- In-person
Quick Apply
5h
On-Call Customer Experience Agent
Tompkins Financial Corporation —Batavia, NY
- $18.00 - $19.50 an hour
- Weekends as needed
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Writing skills
- Referral program
Member Service Call Center Representative
Pittsford Federal Credit Union —Mendon, NY
- $50,000 - $52,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
Quick Apply
Customer Rep II, Laboratory
University of Rochester —Rochester, NY
- $20.30 - $27.41 an hour
- Full-time
- Mid-level
- Driver's License
- 1 year
Customer Rep II,Spec Srvcs,Lab
University of Rochester —Rochester, NY
- $20.30 - $27.41 an hour
- Full-time
- Mid-level
- Driver's License
- 1 year
Multi-Channel Customer Experience Agent
Tompkins Financial Corporation —Batavia, NY
- $19.00 - $21.50 an hour
- Weekends as needed
- Hybrid work
- Mid-level
- High school diploma or GED
- Continuous improvement
- Free parking
- Profit sharing

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Consumer Care Representative (Collections Specialist/Customer Service)

Coast Professional, Inc. -
Geneseo, NY

Quick Apply

Job Details

Full-time
$17.20 - $22.68 an hour
14 hours ago

Benefits

Paid training
AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Flexible schedule
Life insurance
Referral program
Paid sick time

Qualifications

Employee relationship building
High school diploma or GED

Full Job Description

Benefits

11 Paid Holidays
401(k)
401(k) matching
AD&D insurance
Dental insurance
Disability insurance
Employee assistance program
Flexible schedule
Health insurance
Life insurance
Paid sick time
Paid time off
Paid training
Referral program
Vision insurance

Job type

Full-time.

Location

This is an in-office opportunity located at 4273 Volunteer Road Geneseo, NY 14454.

Pay

Total Compensation: The total hourly compensation, including fringe benefits, is $21.43 - $22.68 per hour
- Base Pay: $17.20 - $17.75 per hour
- Health & Welfare Fringe Benefit: $4.23 - $4.93 per hour (provided in accordance with applicable contract requirements)
Monthly bonus potential

Schedule

Monday to Friday.

Job Summary

The Consumer Care Representative (Customer Service) works under close supervision and follows specific procedures and detailed instructions to make initial contact with debtors, to inform them of delinquencies in their accounts and to advise them of the existence of several specific repayment and resolution options. The Consumer Care Representative (Customer Service) makes routine collections and forwards more complicated accounts to the Manager or other staff for resolution. The Consumer Care Representative (Customer Service) may perform entry-level information gathering and verification for certain accounts when more senior employees, managers or the client have either recommended an account for Administrative Wage Garnishment/Litigation or have determined that the full balance cannot be collected due to bankruptcy, incarceration, medical disability, or death on the part of the debtor. In this role the position follows detailed instructions and procedures to contact employers, health care professionals, corrections/prisons officials, state and county records departments, debtors, and/or other third parties by telephone and/or in writing to request, gather, and file necessary account information. Under close supervision and using the specific scripts and procedures, the position may conduct follow-up communications with the debtors and employers regarding wage garnishment or rehabilitation programs. The Consumer Care Representative (Customer Service) may receive and submit to the client hearing requests from debtors.

Job Duties and Responsibilities

Skip-tracing debtors to locate current residence and employment information.
Handling incoming and outgoing collection calls.
Negotiating balance in full payments, payment arrangements or legal referrals.
Reviewing accounts and schedule contact dates for follow-up calls.
Reading and following scripts verbatim.
Follow Federal/State laws and company policies.
Documenting interactions with Debtors.
Additional duties as assigned based on the line of business.

Qualifications

Education

High school diploma or GED required.

Knowledge, Skills, and Abilities

Reading and typing.
Working knowledge of modern office procedures, methods, and computer equipment.
Excellent communication skills.
Principles and practices of customer service.
Establish a good working relationship with team members and internal contacts in order to maintain and continuously strive to improve the level of overall service being provided.
Good organizational skills and attention to detail.
Ability to comply with rules, regulations, laws and methods as related to debt collection.
Work independently in the absence of immediate supervision.
Ability to handle and resolve recurring problems.
Successfully complete and pass the FDCPA test.
Successfully be approved to work on the contract, per the client’s requirements, state licensing and background check procedure.

Clearance

As a federal contractor, this position requires U.S. citizenship and security clearance granting access to classified information. The background investigation is conducted by the Office of Personnel Management (OPM) and is an evaluation of the whole person to determine suitability. The suitability review begins after a conditional offer of employment has been accepted and will include a review of your employment, education, residences, references, criminal history and credit, as an example. Some of the most important factors in an investigation are the individual’s honesty, candor, and thoroughness in the completion of their security forms. In rare instances, non-U.S. citizens with highly specialized skills and experience may also be considered for the security clearance process.

Security

Information and Physical Security is the responsibility of every employee. In your position you are required to safeguard the computer systems by following proper username and password management which includes selecting challenging passwords and committing them to memory, they should not be written down or stored where others can freely have access. This also includes securing your desk and workstation when you are not there. This includes locking your session and putting sensitive paperwork away when not physically at your desk. You are not to share your username or password with anyone. The physical security of our offices of are equal importance, never shadow or let someone shadow your entry into a Coast Professional, Inc. facility. If this occurs quickly report this action immediately. You are required to follow all Information Technology policies and procedures regarding the management of your system accounts and equipment. If you witness any security violation you should immediately report it to management.

Licensing

This position requires you are eligible to be licensed as a collector in certain states. Coast will submit and maintain all required individual collector licensing on your behalf.

Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the physical presence in the workplace is essential. The employee is regularly required to talk or hear. The noise level in the work environment is usually moderate. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds.

Disclaimer

This job description reflects management’s assignment of essential job functions but is not intended to be a comprehensive list of all activities, duties and responsibilities required by the job incumbent. Nothing in the herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

Coast Professional, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, protected veteran status, genetic information or any other categories protected by applicable law.

Education

Required

High School or better

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Benefits

Job type

Job Summary

Job Duties and Responsibilities

Skip-tracing debtors to locate current residence and employment information.

Handling incoming and outgoing collection calls.

Negotiating balance in full payments, payment arrangements or legal referrals.

Reviewing accounts and schedule contact dates for follow-up calls.

Reading and following scripts verbatim.

Follow Federal/State laws and company policies.

Documenting interactions with Debtors.

Additional duties as assigned based on the line of business.

Qualifications

Education

Knowledge, Skills, and Abilities

Reading and typing.

Working knowledge of modern office procedures, methods, and computer equipment.

Excellent communication skills.

Principles and practices of customer service.

Establish a good working relationship with team members and internal contacts in order to maintain and continuously strive to improve the level of overall service being provided.

Good organizational skills and attention to detail.

Ability to comply with rules, regulations, laws and methods as related to debt collection.

Work independently in the absence of immediate supervision.

Ability to handle and resolve recurring problems.

Successfully complete and pass the FDCPA test.

Successfully be approved to work on the contract, per the client’s requirements, state licensing and background check procedure.

Clearance

Security

Licensing

This position requires you are eligible to be licensed as a collector in certain states. Coast will submit and maintain all required individual collector licensing on your behalf.

Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Disclaimer

This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

Education