Top 121 Customer service representative Jobs in Geneseo Ny

Call Center Representative II
University of Rochester —Rochester, NY
- $19.72 - $26.62 an hour
- Full-time
- Hybrid work
- Mid-level
- High school diploma or GED
- 1 year
Call Center Representative III
University of Rochester —Rochester, NY
- $20.93 - $28.26 an hour
- Full-time
- Research
- Mid-level
- High school diploma or GED
Call Center Representative
University of Rochester —Rochester, NY
- $19.72 - $26.62 an hour
- Full-time
- High school diploma or GED
- Neurology
- 1 year
Call Center Representative-2
University of Rochester —Brighton, NY
- $19.72 - $26.62 an hour
- Part-time
- High school diploma or GED
- 1 year
- Communication skills
Customer Service Associate I
Dollar Tree —Geneseo, NY
- $16.00 - $16.50 an hour
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Member Service Call Center Representative
Pittsford Federal Credit Union —Mendon, NY
- $50,000 - $52,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
Quick Apply
13d
Client Service Representative
Paychex —West Henrietta, NY
- $20 - $22 an hour
- Full-time
- Bachelor's degree
- Entry level
- Paid holidays
- Health insurance
Customer Service Monitoring Representative (Job ID 3021496)
ADT —West Henrietta, NY
- $17 - $19 an hour
- Hybrid work
- Office
- Residential
- High school diploma or GED
- Paid training
- Paid holidays
5d
Service Specialist - Insurance Services, BeneTrac
Paychex —Rochester, NY
- $22.02 an hour
- Full-time
- Mid-level
- Bachelor's degree
- Continuous improvement
- Paid holidays
- Health insurance
13d
Service Specialist - Implementation Client Consultant
Paychex —West Henrietta, NY
- $22.02 an hour
- Overtime
- Mid-level
- Bachelor's degree
- Mentoring
- Paid holidays
- Health insurance
Customer Service Rep II
University of Rochester —Rochester, NY
- $18.00 - $25.14 an hour
- Full-time
- Mid-level
- High school diploma or GED
- University
Account Coordinator
Lavoro Group —Rochester, NY
- $42,000 - $46,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Entry Level Management Trainee
Clearway Sales Group —Pittsford, NY
- $53,564.00 - $64,507.18 a year
- Full-time
- Background check
- No experience needed
- Office
Quick Apply
7d
Data Control Clerk II
University of Rochester —Rochester, NY
- $18.00 - $25.14 an hour
- Full-time
- Mid-level
- Office
- High school diploma or GED
2d
Customer Service Monitoring Representative
ADT Security Services —West Henrietta, NY
- $17 - $19 an hour
- Hybrid work
- Office
- Residential
- High school diploma or GED
- Paid training
- Paid holidays
Quick Apply
5d
Customer Success Representative
Brite —Victor, NY
- $65,000 - $80,000 a year
- Full-time
- Azure
- Mid-level
- Bachelor's degree
Customer Care Representative - Career Advancement Opportunities!!
Casella Waste Systems, Inc. —Rochester, NY
- $21 - $22 an hour
- Full-time
- Research
- Mid-level
- High school diploma or GED
- Opportunities for advancement
Quick Apply
Part-Time* Airport Agent - Customer Service
Envoy Air Inc. —Rochester, NY
- $16.33 an hour
- Extended hours
- Background check
- 18 years or older
- Pass drug screening
- Paid training
- Health insurance
2d
Customer Rep II, Laboratory
University of Rochester —Rochester, NY
- $20.30 - $27.41 an hour
- Full-time
- Mid-level
- Driver's License
- 1 year
Parts CSR (Customer Service Rep)
LandPro Equipment LLC —Batavia, NY
- $19 - $28 an hour
- Clean driving record
- Dealership
- Computer literacy
- Paid holidays
- Disability insurance
Quick Apply
13d

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Call Center Representative II

University of Rochester -
Rochester, NY

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Job Details

Full-time
$19.72 - $26.62 an hour

Qualifications

Patient scheduling systems
Patient question and concern management
Medical documentation
Email customer support
Technical support via phone
Electronic health records (EHR) management
Referral services for crisis intervention support
Phone communication
Maintaining patient confidentiality
Client inquiry handling
Patient complaint handling
Mid-level
Incident Escalation
Improving operational efficiency
Phone call screening
High school diploma or GED
Medical administrative support
Healthcare referral management
Billing issue inquiries
Case referral
Phone triage
1 year
Technical support via email
Managing patient records
Escalation handling
Standard operating procedures (SOPs)
Communication skills
Patient scheduling via phone
Email support

Full Job Description

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

100 Corporate Woods, Rochester, New York, United States of America, 14623

Opening:

Worker Subtype:

Regular

Time Type:

Full time

Scheduled Weekly Hours:

Department:

500708 CVSL RCPG & Cardiac Rehab

Work Shift:

UR - Day (United States of America)

Range:

UR URCC 204 H

Compensation Range:

$19.72 - $26.62

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Responsibilities:

Provides communication support services, including general clerical, general information, way-finding, technical support, provider/service referral, patient registration, and scheduling services to the patients of the University of Rochester Medical Center and its affiliates on behalf of the physicians and medical providers associated with the University. Collects, assesses, submits, processes and updates sensitive and confidential information. Resolves patient access issues within limits and works with confidential information from various business systems and in accordance with multiple work-flow protocols.

ESSENTIAL FUNCTIONS

Answers large volume of inbound inquiries by phone, email, and other electronic interfaces. Follows prescribed protocol and Standard Operating Procedures to schedule patient appointments, resolve patient issues, respond to patient/physician inquiries, handle or redirect billing inquiries, handle patient/customer complaints and provide basic technical support. Ensures appropriate use and distribution of Electronic Medical Record information. During the call, makes independent decisions to act outside of the protocol to transfer, refer or resolve emergent situations. Assesses the urgency of the situation and determines the appropriate action or referral source. Accurately and efficiently uses appropriate business systems and/or software to navigate, interpret and analyze, report, troubleshoot, schedule appointments, register patients, record information, and document problem resolutions.
Answers patient calls using expert knowledge to respond to individual patient needs while adhering to specific protocols for University Medical Center departments and affiliate organizations. Determines when situations warrant contacting Administrators, on call physicians, Security or Public Relations. Researches, resolves, and documents non-routine paging issues, which have impacted or delayed patient care. As required, performs disaster protocols. Resolves inquiries efficiently and escalates appropriately to ensure all calls are resolved/documented.
Anticipates, prioritizes, and maintains a balance between inbound and outbound activity, as well as other clerical and/or administrative activities. Independently initiates outbound communications following prescribed protocol and standard operating procedures to achieve and maintain optimal patient access targets and organizational goals/standards, including but is not limited to, making routine appointments, managing wait/recall lists, and communications regarding event cancellations, changes, and updates.
Monitors appointment schedules, systems, and resources. Provides feedback and recommendations to achieve, monitor, and maintain efficiency, reducing cost, and reducing waste. Alerts leads and supervisor to problems with systems, equipment, work stations, and resources in a timely manner to ensure the highest quality and quantity of service is provided at all times. Based on general knowledge of UR Medicine branding standards and entity protocol, responds to inquiries and provides information for patients, physicians, vendors and customers of Strong Memorial Hospital, Highland Hospital, University of Rochester Medical Center affiliate institutions, UR Medical Faculty Group, individual departments, persons or programs to answer inquiries and connect callers.
Keeps abreast of regulations and compliance requirements and applies best practices. Understands and avoids issues downstream related to scheduling, initial registration, and billing. Attends and contributes to meetings and participates in training sessions to ensure understanding of and adherence to communication protocol, organizational target goals, updates systems, and requirements for documentation of communication activity.

MINIMUM EDUCATION & EXPERIENCE

High School diploma or equivalent and 1 year of customer service experience required

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.

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Refine Your Search

customer service representative jobs in geneseo ny

Call Center Representative II

Call Center Representative III

Call Center Representative

Call Center Representative-2

Customer Service Associate I

Member Service Call Center Representative

Client Service Representative

Customer Service Monitoring Representative (Job ID 3021496)

Service Specialist - Insurance Services, BeneTrac

Service Specialist - Implementation Client Consultant

Customer Service Rep II

Account Coordinator

Entry Level Management Trainee

Data Control Clerk II

Customer Service Monitoring Representative

Customer Success Representative

Customer Care Representative - Career Advancement Opportunities!!

Part-Time* Airport Agent - Customer Service

Customer Rep II, Laboratory

Parts CSR (Customer Service Rep)

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