Top 382 Contact center systems manager Jobs in Georgetown, Tx

Contact Center Systems Manager
DaBella —Austin, TX
- $100,000 - $120,000 a year
- Full-time
- 5 years
- Analysis skills
- Supervising experience
- Health savings account
- Paid holidays
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11d
Customer Service & Contact Center Manager
Fast Ramp —Georgetown, TX
- $60,000 - $90,000 a year
- Full-time
- 7 years
- Customer service
- In-person
- Paid holidays
- Health insurance
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2d
Senior Product Manager - CRM & Revenue Systems
United States Gold Bureau —Leander, TX
- Full-time
- Hybrid work
- Computer science
- Computer Science
- 5 years
- Health savings account
- Disability insurance
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DATA CENTER REGIONAL MANAGER
MP NEXLEVEL LLC —Texas
- Remote
- Background check
- High school
- Customer service
- Employee stock purchase plan
- Paid holidays
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Pet Care Facility Associate
PetSuites of America —Round Rock, TX
- $12.25 - $14.00 an hour
- 8 hour shift
- Customer service
- Microsoft Office
- In-person
- Health insurance
- Paid time off
Quick Apply
Georgetown Surgery Center - Business Office Specialist
Regent Surgical —Georgetown, TX
- Full-time
- BLS Certification
- HIPAA
- Administrative experience
- Health savings account
- Health insurance
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1d
Supervisor, Operations
DSV —Hutto, TX
- $80,000 a year
- Overtime
- Microsoft Excel
- Customer service
- Computer literacy
Data Entry Operator
Dept of State Health Services —Austin, TX
- $3,236.66 - $3,946.25 a month
- Online Application
- Quality control
- Travel
- Military encouraged
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Dell Technologies Global Account Manager
NVIDIA —Austin, TX
- $224,000 - $356,500 a year
- Full-time
- 11+ years
- Bachelor's degree
- Machine learning
11d
Director of Operations, Service and Inventory
KORMAN —Austin, TX
- $120,000 - $150,000 a year
- Full-time
- 3 years
- Organizational skills
- In-person
- Health savings account
- Health insurance
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Hourly Case Manager
Health & Human Services Comm —Austin, TX
- $23.19 - $36.55 an hour
- Part-time
- Word processing
- Writing skills
- Mid-level
- Health insurance
- Paid time off
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Regional Service & Commissioning Manager – Data Center Infrastructure
HRSMARTER GROUP INC. —Round Rock, TX
- $120,000 - $180,000 a year
- Full-time
- Mid-level
- 3 years
- In-person
- Health insurance
- Dental insurance
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10d
Operations and Communications Coordinator
Health & Human Services Comm —Austin, TX
- $4,523.16 - $7,253.83 a month
- Online Application
- Microsoft Excel
- Microsoft Outlook
- Research
- Health insurance
- Opportunities for advancement
Quick Apply
4d
Area Manager, Early Career (2027) - Texas
Amazon.com Services LLC - A57 —Pflugerville, TX
- $65,200 - $75,000 a year
- Weekends as needed
- Customer service
- Mid-level
- Ability to climb stairs
- AD&D insurance
- Health insurance
VP Global Key Account -Data Center Segment
Eaton —Austin, TX
- $227,000 - $333,000 a year
- Full-time
- Remote
- Background check
- Up to 50% travel
- Marketing
- Retirement plan
Reimbursement Analyst I
Health & Human Services Comm —Austin, TX
- $4,523.26 - $7,253.83 a month
- Online Application
- Hybrid work
- Office
- Bachelor's degree
- Continuous improvement
- Health insurance
- Opportunities for advancement
Quick Apply
Supervisor, RMA
DSV —Pflugerville, TX
- $80,000 a year
- Overtime
- Microsoft Excel
- Computer literacy
- Writing skills
Special Assistant
Health & Human Services Comm —Austin, TX
- $5,797.66 - $9,508.25 a month
- Online Application
- Microsoft Excel
- 5 years
- Research
- Health insurance
- Opportunities for advancement
Quick Apply
5d
Sr. Technical Program Manager
eBay Inc. —Austin, TX
- $111,200 - $190,100 a year
- Full-time
- Google Workspace
- Computer science
- Computer Science
- Paid time off
- Parental leave
7d
Project Manager, Operations & Logistics (Part-Time | Potential Full-Time)
Enza Solutions —Hutto, TX
- $20 - $30 an hour
- Part-time
- Hybrid work
- Google Workspace
- ERP systems
- Mid-level
- Opportunities for advancement
Quick Apply
10d

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contact center systems manager jobs near georgetown, tx

Contact Center Systems Manager

DaBella -
Austin, TX

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Job Details

Full-time
$100,000 - $120,000 a year
11 days ago

Benefits

Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Leadership training provided
Employee assistance program
Vision insurance
Professional development assistance
Life insurance
Pet insurance

Qualifications

Call center experience
Enterprise software
IVR
Technology management
Sales management systems proficiency
Telephone systems
Systems & applications support
Cross-functional communication

Full Job Description

Location: Austin, TX - We are looking for Local Applicants Only
Schedule: Monday–Friday | 8:00 AM–5:00 PM ( Occasional on-call and after-hours support may be required based on business needs)
Work Arrangement: Fully On-Site ( Up to 25% travel may be required )
Compensation: $100,000–$120,000 annually

About the Role

We are seeking an experienced Call Center Systems Manager to oversee and optimize the technology that powers our call center operations. In this role, you’ll serve as the subject matter expert for our call center platforms, primarily Five9, while ensuring seamless integration with systems such as Salesforce and other enterprise applications.

You’ll partner closely with Call Center Leadership, IT, Data Analytics, and Enterprise Applications teams to improve workflows, enhance user experience, and drive operational performance. This role is ideal for someone who enjoys blending technical expertise with cross-functional collaboration and problem-solving.

What You'll Do

Lead administration and optimization of call center platforms, primarily Five9
Configure and maintain IVRs, call routing, queues, campaigns, SMS/chat channels, and communication workflows
Manage dialing strategies and campaign performance to improve productivity and connect rates
Monitor system performance and troubleshoot issues to ensure reliable operation
Administer user access, permissions, and platform configurations
Support integrations between Five9, Salesforce, and other enterprise systems
Partner with stakeholders to identify opportunities for process improvements and enhanced user experience
Collaborate with data teams to develop reporting and dashboards for call center performance metrics
Create documentation, SOPs, and training materials
Mentor junior administrators and support team members
Ensure compliance with security, privacy, and operational standards

Qualifications

5+ years of experience administering and managing call center platforms
Experience with Five9 or similar CCaaS platforms
Strong understanding of call routing, IVR configurations, campaign management, and real-time monitoring
Working knowledge of Salesforce or comparable CRM systems
Experience supporting high-volume call center environments
Strong troubleshooting, analytical, and organizational skills
Ability to collaborate effectively across technical and business teams

Preferred:

Leadership, supervisory, or team lead experience
Five9 or other CCaaS certifications
Experience with Salesforce Service Cloud
Experience with workforce management and analytics tools
Familiarity with platforms such as Genesys, NICE InContact, Talkdesk, or CallRail
Strong documentation and training experience

Benefits & Perks:

Medical, Dental, Vision, HSA, Life Insurance, Disability Coverage, and Pet Insurance
401(k), Employee Assistance Program (EAP), UHC Rewards, Rally Health, and One Pass Select
Paid professional development, leadership training, and relocation opportunities nationwide
80 hours of PTO, 6 paid holidays, and Volunteer Paid Time Off (VPTO)

For more information, please visit DaBella.us

DaBella is a values-focused company that works for people who want to work to help others create value. The kind of company people want to work with and work for. We do it differently than most.

Change is constant, but our values remain steadfast: We Lead, We Care, We Grow.

#INDCORPORATE

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Refine Your Search

contact center systems manager jobs in georgetown, tx

Contact Center Systems Manager

Customer Service & Contact Center Manager

Senior Product Manager - CRM & Revenue Systems

DATA CENTER REGIONAL MANAGER

Pet Care Facility Associate

Georgetown Surgery Center - Business Office Specialist

Supervisor, Operations

Data Entry Operator

Dell Technologies Global Account Manager

Director of Operations, Service and Inventory

Hourly Case Manager

Regional Service & Commissioning Manager – Data Center Infrastructure

Operations and Communications Coordinator

Area Manager, Early Career (2027) - Texas

VP Global Key Account -Data Center Segment

Reimbursement Analyst I

Supervisor, RMA

Special Assistant

Sr. Technical Program Manager

Project Manager, Operations & Logistics (Part-Time | Potential Full-Time)

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