Top 1014 Member services representative Jobs in Georgetown, Tx

Member Services Representative
UFCU —Austin, TX
- Overtime
- Spanish
- English
- Windows
Quick Apply
3d
Member Services Representative
UFCU —Austin, TX
- Overtime
- Spanish
- English
- Windows
Quick Apply
Utility Billing- Customer Service Representative (Full-Time & Part-Time)
City of Round Rock, TX —Round Rock, TX
- $20.00 - $23.75 an hour
- Full-time
- Bilingual
- Computer literacy
- Research
- Paid parental leave
- AD&D insurance
11d
Oral Surgery Front Desk Coordinator
Georgetown Center Oral & Maxillofacial Surgery —Georgetown, TX
- $22 - $26 an hour
- Full-time
- Dental office
- Surgery
- High school diploma or GED
Quick Apply
3d
Customer Service Representative - State Farm Agent Team Member
Todd Hargrove - State Farm Agent —Georgetown, TX
- $45,000 - $55,000 a year
- Full-time
- Sales
- Office
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative
Bluebonnet Trails Community Services —Round Rock, TX
- $17.30 - $21.55 an hour
- Bilingual
- Typing
- Entry level
Customer Service Representative - State Farm Agent Team Member
Melissa Rodriguez - State Farm Agent —Georgetown, TX
- $40,000 - $60,000 a year
- Full-time
- Spanish
- English
- Office
- Health insurance
- 401(k)
Quick Apply
Claims Analyst - REMOTE
Ryder System —Austin, TX
- $90,000 - $100,000 a year
- Full-time
- Remote
- Customer service
- Bachelor's degree
- Experience equivalent to degree accepted
- Disability insurance
- Health insurance
Customer Service Rep
Limitless Texas Technologies LLC —Austin, TX
- $70,000 - $106,000 a year
- Full-time
- No experience needed
- Office
- Assembly
Quick Apply
10d
Access Services Representative 2 - PRN
Baylor Scott & White Health —Pflugerville, TX
- PRN
- Hospital
- Computer literacy
- Inpatient
- Health insurance
- Tuition reimbursement
Patient Representative
Central Texas Pediatric Orthopedics —Austin, TX
- Full-time
- Spanish
- Customer service
- Children
- Paid holidays
- Health insurance
Quick Apply
11d
Contact Center Representative
GREATER TEXAS FEDERAL CREDIT UNION —Austin, TX
- Extended hours
- Hybrid work
- Spanish
- English
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Member Service Representative
Crunch Fitness - Undefeated Tribe LLC —Georgetown, TX
- Part-time
- CPR Certification
- Writing skills
- BLS Certification
- AD&D insurance
- Disability insurance
Quick Apply
5d
Canvassing Manager - $120k - $200k
ATX Solar —Hutto, TX
- $120,000 - $200,000 a year
- Full-time
- Mid-level
- Mentoring
- Recruiting
- Paid training
- Health insurance
5d
Utilization Management Nurse
TEXAS INDEPENDENCE HEALTH PLAN INC —Austin, TX
- Weekends as needed
- Hybrid work
- Nursing
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Sales Representative
Texas Car Title & Payday Loan Services, Inc —Cedar Park, TX
- $13.35 - $14.29 an hour
- Full-time
- Spanish
- English
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
5d
Site Operations Quality Manager
ClearCorrect —Round Rock, TX
- $115,000 - $125,000 a year
- Full-time
- 5 years
- Engineering
- Supervising experience
- Health insurance
- Dental insurance
Registered Nurse Admin House Supervisor
Heart Hospital of Austin —Austin, TX
- Part-time
- 5 years
- Mid-level
- No travel
- Wellness program
- Employee stock purchase plan
Quick Apply
3d
Sales Representative
Round Rock Landscape Supplies —Leander, TX
- $20 an hour
- 8 hour shift
- Bilingual
- Spanish
- Sales
- Paid training
- Paid time off
Quick Apply
8d
Tow Truck Operator II (Night | PPI-C-IM)
A & A Wrecker —Austin, TX
- $137,000 - $158,000 a year
- 12 hour shift
- Clean driving record
- Mid-level
- High school diploma or GED
- Paid training
- Health insurance
Quick Apply

I want to receive the latest job alert for member services representative in georgetown, tx

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

member services representative jobs near georgetown, tx

Sales Representative jobs in Leander, TX

Customer Service Representative jobs in Round Rock, TX

Claims Analyst jobs in Austin, TX

Member Services Representative jobs in Austin, TX

Sales Representative jobs in Cedar Park, TX

Nursing Supervisor jobs in Austin, TX

Customer Service Representative jobs in Austin, TX

Front Desk Coordinator jobs in Georgetown, TX

Customer Service Representative jobs in Georgetown, TX

Call Center Representative jobs in Austin, TX

Patient Representative jobs in Austin, TX

Tow Truck Driver jobs in Austin, TX

Sales Representative jobs in Maine

Sales Representative jobs in Louisiana

Sales Peptides jobs in Remote

Patient Access Representative jobs in West Palm Beach, FL

Sales Representative jobs in El Paso, TX

Door To Door Sales jobs in Los Angeles, CA

Sales Representative jobs in Mobile, AL

Customer Service Representative jobs in Castle Rock, CO

Member Services Representative

UFCU -
Austin, TX

Quick Apply

Job Details

3 days ago

Qualifications

Computer operation
Phone communication
High school diploma or GED
Desktop applications
Computer skills

Full Job Description

Member Services Representative I

Job Summary

The Member Services Representative I (MSR I) serves as the primary point of contact for Member inquiries by telephone utilizing a computerized system. Has a passion for service excellence, and responds to a high volume of calls by providing assistance and information regarding UFCU products and services. Responds to Member requests that are routine in nature, requiring limited judgement, and under direct supervision. The MSR I effectively asks appropriate questions to understand Member needs and effectively communicates information to identify solutions and resolve Member issues. Provides services that are accurate, prompt, and professional to ensure that Members have the best experience possible. This position will require at least 50% in person work at our Headquarters location in Austin and working Monday-Friday, 8 a.m.-5:30 p.m. and every other Saturday, 10 a.m.-2 p.m.

About UFCU

As Austin’s largest locally-owned financial institution, University Federal Credit Union is a financial institution owned by, dedicated to, and always working for our Members. Our mission at UFCU is simple: To advance opportunities for quality education, employment, and housing. We’re proud to focus on people — not profits. We deliver fair and honest products and outstanding service, and we work collaboratively within our organization as well as our community to help Members achieve their personal and financial goals.

Consistently receiving awards as the Top Credit Union and Top Mortgage Company, Healthiest Employer, Gallup’s Exceptional Workplaces, and Best Places for Working Parents, UFCU is proud of its people-first culture. We value our employees as much as our Members. We offer an environment where people care about each other – like family. If you want to love what you do, make an impact in your community, and have the power to help people change their lives – then we’re glad you’re here.

Essential Functions (What you do)

Provide an excellent Member experience by:
Completing requests including but not limited to account inquiries, fund transfers, debit and credit card inquiries and transactions, and assisting with fraud cases are required
Asking appropriate questions to determine Member needs and identify solutions
Ensure adherence to defined quality management guidelines for each member interaction
Work effectively as part of the team in meeting assigned metrics including service level requirements, AUX and hold times, that allow for optimal answering and serving of all
Work closely with other departments to provide members with solutions that are beyond areas of expertise
Answer all calls demonstrating strong professional telephone etiquette
Adhere to all company policies, procedures and business ethics codes.
Complete required regulatory Training as assigned.
Maintain strict adherence and compliance to all laws, rules, regulations and internal controls specific to your role, including but not limited to Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, OFAC and Fair Lending regulations.

Knowledge/Skills/Abilities (What you know)

Effective phone communication skills
Strong verbal and written communication skills
Ability to demonstrate excellent teamwork skills and contribute to team success by treating others with respect, courtesy, and displaying a “what can I do to help?” attitude
Strong organizational and time management skills
Strong attention to detail
Ability to multi-task, including navigating between computer applications while speaking with Members on the phone
Proficient in a Windows environment, with the ability to operate office equipment
Ability to work independently but with direct supervision as necessary, and exercise judgment, logic, integrity, and initiative
Ability to maintain confidentiality

Competencies (How you behave)

Building Member Loyalty
Building Partnerships
Communication
Emotional Intelligence
Adaptability
Focus on Results
Decision Making

Experience (What you have done before)

Minimum Requirements (Must have)

High school diploma or equivalent
One (1) year of customer service, call center, or related high-volume call experience
One (1) year of effectively using multiple computer programs simultaneously
Ability to work comfortably in a fast-paced, high-volume call center
Bachelor’s Degree may substitute for customer service or call center experience
Demonstrated timely, consistent job attendance history
Must be bondable

Preferred Requirements (Nice to have)

English/Spanish bilingual
Credit Union experience
Knowledge of accounting, credit and lending principles
Knowledge of credit union products and services, policies, procedures, laws and regulations

Culture Fit

Civic Responsibility

Continuous Improvement

Customer Focus

Interdepartmental Cooperation

Personal Growth

Things You Need to Know Before You Apply

Physical Demands

The physical demands described are representative of those that must be met by an employee, with or without accommodation, in order to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Frequent

Sitting
Use of hands to finger, handle or feel
Use of hands and arms to reach
Extensive use of the telephone, requiring the ability to effectively listen and accurately explain
Complex information
Extensive use of the computer, requiring the specific vision abilities including close vision, distance
vision, peripheral vision, and the ability to adjust focus

Work Environment

The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position requires working frequently at UFCU Plaza in Austin, Texas.
This position may involve periodic stressful conditions
May occasionally require an adjusted work schedule, overtime, and evening/weekend hours
Frequent computer uses at a workstation up to two hours at a time
The noise level in the work environment is usually loud

INDUFCU

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Quick Apply

Refine Your Search

member services representative jobs in georgetown, tx

Member Services Representative

Member Services Representative

Utility Billing- Customer Service Representative (Full-Time & Part-Time)

Oral Surgery Front Desk Coordinator

Customer Service Representative - State Farm Agent Team Member

Customer Service Representative

Customer Service Representative - State Farm Agent Team Member

Claims Analyst - REMOTE

Customer Service Rep

Access Services Representative 2 - PRN

Patient Representative

Contact Center Representative

Member Service Representative

Canvassing Manager - $120k - $200k

Utilization Management Nurse

Sales Representative

Site Operations Quality Manager

Registered Nurse Admin House Supervisor

Sales Representative

Tow Truck Operator II (Night | PPI-C-IM)

I want to receive the latest job alert for member services representative in georgetown, tx

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected