Top 3258 Need program manager Jobs in Georgetown, Tx

Contact Center Manager
Teacher Retirement System of Texas —Austin, TX
- $89,286 - $111,608 a year
- Extended hours
- Spanish
- Doctoral degree
- Writing skills
6d
Bilingual Ophthalmic Technician/Scribe(Experience Preferred)
Glaucoma Institute of Austin —Austin, TX
- $18 - $22 an hour
- Full-time
- Bilingual
- Spanish
- English
- Paid holidays
- Health insurance
Quick Apply
4d
Business Developer - Commercial Landscape
Garden Design, Inc —Austin, TX
- $75,000 - $85,000 a year
- Full-time
- Computer literacy
- Research
- Residential
- Health savings account
- Paid holidays
Quick Apply
Human Resource Manager
US Farathane —Austin, TX
- Full-time
- Background check
- Bachelor's degree
- Continuous improvement
- Paid holidays
- Disability insurance
Quick Apply
Roofing Sales Representative
RoofTX Roofing & Construction —Austin, TX
- $75,000 - $150,000 a year
- Full-time
- No experience needed
- Residential
- Driver's License
- Flexible schedule
Quick Apply
Athletically Minded Sales Representative
DaBella —Austin, TX
- $70,000 - $90,000 a year
- Full-time
- Spanish
- Driver's License
- Travel
- Paid training
- Health savings account
Quick Apply
6d
Chem-free Commercial Account Manager
ABC Home & Commercial Services —Austin, TX
- Full-time
- Pass drug screening
- Mid-level
- Driver's License
- Profit sharing
- Fuel card
Quick Apply
12d
Real Estate Sales Associate - Training & Mentoring Included
Keller Williams Realty —Cedar Park, TX
- $40,000 - $150,000 a year
- Part-time
- Sales
- Office
- Real Estate License
Swim Manager
Tom's Dive & Swim —Austin, TX
- $23 - $25 an hour
- Part-time
- Background check
- Mid-level
- Ability to lift 50 pounds
- Paid time off
- Flexible schedule
Quick Apply
3d
Assistant Service Manager
Hilltop Residential —Georgetown, TX
- $24 - $25 an hour
- Weekends as needed
- Residential
- Driver's License
- Apartments
- Disability insurance
- Health insurance
Quick Apply
4d
Automotive Service Advisor
Brakes Plus —Round Rock, TX
- $40,000 - $60,000 a year
- Full-time
- Mid-level
- Driver's License
- Mentoring
- Paid holidays
- Disability insurance
Quick Apply
Lead Product Manager, Retail Market Data
Cox Automotive —Austin, TX
- $111,500 - $185,900 a year
- Full-time
- Master's degree
- SQL
- Bachelor's degree
- Paid jury duty
- Paid holidays
14d
Clinical Manager / Registered Nurse, Home Health
AccentCare, Inc. —Round Rock, TX
- $105,000 - $115,000 a year
- Full-time
- CPR Certification
- Nursing
- RN License
- Health savings account
- Paid holidays
Quick Apply
Speech-Language Pathologist (SLP or CF) | Feeding Mentorship Available | Hutto, TX
THERAPY 2000 —Hutto, TX
- Part-time
- Spanish
- Computer literacy
- English
- Mileage reimbursement
- Health insurance
Quick Apply
Speech Language Pathologist, Feeding Experience Required | Round Rock, TX | Part Time w/Full Benefits
THERAPY 2000 —Round Rock, TX
- Part-time
- Spanish
- Computer literacy
- English
- Mileage reimbursement
- Health insurance
Quick Apply
Leasing Professional
Elysian Residential —Austin, TX
- Weekends as needed
- Spanish
- Sales
- English
- Paid holidays
- Disability insurance
Quick Apply
Commercial Sales - Account Manager
ABC Home & Commercial Services —Austin, TX
- Full-time
- Pass drug screening
- Mid-level
- Office
- Profit sharing
- Paid training
Quick Apply
12d
Dialysis Registered Dietitian (entry level)
Carmen [kidney] HEALTH —Travis County, TX
- $55,000 - $80,000 a year
- Full-time
- Hybrid work
- Background check
- Clinic
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
14d
Project Manager, Senior (Substation and Transmission)
Pedernales Electric Cooperative —Cedar Park, TX
- $111,440 - $139,300 a year
- Overtime
- Hybrid work
- Customer service
- 5 years
- Computer literacy
Assistant Service Manager
Hilltop Residential —Austin, TX
- $25 - $26 an hour
- Weekends as needed
- Residential
- Driver's License
- Apartments
- Disability insurance
- Health insurance
Quick Apply
12d

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Contact Center Manager

Teacher Retirement System of Texas -
Austin, TX

Apply Now

Job Details

Full-time
$89,286 - $111,608 a year
6 days ago

Qualifications

Computer operation
Staff supervision
Managing teams in a customer support role
Team leadership
Employee relationship building
Research
Video conferencing software
Desktop applications
Productivity software

Full Job Description

Contact Center Manager

Requisition ID: req1411
Employment Type: Unclassified Regular Full-Time (URF)
Division: Contact Center
Compensation: 89,286.00 - 111,608.00, Annual Salary
Job Closing: 7/14/2026 5:00pm CT
Location: TRS Headquarters Building 1
4655 Mueller Boulevard
Austin, TX, 78723
United States

WHO WE ARE:

In the Pension Services Division, we cultivate connection with our more than 2 million valued members by striving for excellence through counseling and administering benefits for retirees, active members, and employers. It is our goal to ensure our members have personalized service for pension benefits every day.

Joining our fast-paced team you’ll have the opportunity to create meaningful experiences by learning the ins and outs of our business alongside a committed and collaborative community. Through coaching and mentorship, you’ll gain the skills you need to achieve your career goals at TRS while earning member trust and making a positive impact in their lives.

Join the Teacher Retirement System of Texas (TRS) and become part of a team dedicated to supporting Texas public education employees. We are seeking a passionate and skilled contact center leader committed to leading a team of retirement counselors who provide exceptional service to our members.

Recognized as a Top Place to Work for multiple years, TRS offers a welcoming environment that fosters employee growth and development. If you are an energetic individual looking for career advancement, a comprehensive benefits package, and the opportunity to secure your retirement with a TRS pension, we invite you to join us and make a difference!

The Contact Center Manager role leads a team of 15 to 20 counselors to achieve our objectives consistently by coordinating work activities, providing oversight and direction, and monitoring the team’s performance. This role may also serve as a backup to the Contact Center Director, as necessary. This position will proactively work with the Pension Services leadership team, department staff, agency employees, TRS members and TRS executive leadership while having strong leadership skills, the ability to create a fun work environment while achieving our objectives, strong communication skills, and be able to work in a fast-paced environment that can change quickly based on business need.

WHAT YOU WILL DO:

Department Management

May serve as a backup to the Contact Center Director.
Assigns, supervises, and evaluates the work of Telephone Counselors.
Provides input on hiring, monitoring, evaluating, motivating, and rewarding staff.
Monitors team performance, providing regular feedback, coaching, and training.
Maintains accurate documentation and records of employee discussions.
Reviews and ensures accuracy of employee timesheets.
Writes and delivers annual performance reviews.
Advises on goal setting, professional development, and growth potential.
Compiles data and prepares detailed reports on contact center operations.
Monitors queues and statistics to meet performance expectations.
Recommends and executes operational improvements.
Resolves telephone inquiries, complaints, and elevated calls.
Assists in researching and implementing new technologies and industry practices.
Helps establish and maintain methods to measure and monitor department performance.

Program Administration

Coordinates with the Contact Center Director to assess and manage staff performance.
Develops and executes career paths, performance appraisals, coaching, and training for staff development.
Performs root cause analysis to identify issues and determine solutions.
Provides coaching and development based on quality assurance assessments.
Participates in the formation and delivery of department presentations.

Training and Technical Assistance

Assesses staff training needs and provides training, coaching, and technical assistance.
Collaborates with the Benefit Operation Support training team.
Serves as a subject matter expert, providing technical support and guidance.
Assists with walk-ins and office visits as needed.
Explains benefit options and presents general information on related benefit programs.
Researches and resolves escalated complaints and issues.
Leads or participates in special projects and committees.
Creates and leads educational presentations for Member Services staff.

Performs related work as assigned.

WHAT YOU WILL BRING:

Required Education

Bachelor’s degree from an accredited college or university.
High school diploma or equivalent, and additional full-time experience in a call center, contact center, banking, accounting, claims processing, benefit processing, or other customer service related experience involving interpreting, applying, and communicating complex laws, regulations, and policies may substitute for the required education on an equivalent year-for-year basis.

Required Experience

Seven (7) years of full-time directly related, progressively responsible experience in a call center, contact center, customer service representative position, other customer service-related experience involving interpreting, applying, and communicating complex laws, regulations, and policies or related experience.
Three (3) years of experience coordinating, leading, or supervising the work of others.
Experience may be concurrent.
Navigating and using computer systems and applications, such as Microsoft Office and virtual meeting software.
A master's degree or doctoral degree in a closely related field may be substituted on an equivalent year-for-year basis.

Preferred Qualifications

One (1) year of experience supervising a complex call center.
Experience implementing a quality assurance monitoring program.
Knowledge of TRS benefit programs, rules, policies, procedures, and systems.
Experience providing in-person customer service in financial services, pension benefits, or health insurance.
Experience with claims processing or benefits processing.
Bilingual in English and Spanish.

Knowledge of:

Contact center practices, systems, and equipment.
Customer service principles, practices, technology, and issues.
Quality assurance monitoring programs.
Pension benefits and TRS laws, rules, policies, and procedures.
General health insurance terminology and definitions.

Skills in:

Managing, organizing, and motivating staff.
Navigating systems and applications in a Microsoft Windows environment.
Interpreting and applying complex laws, regulations, policies, and procedures.
Planning and prioritizing work assignments to manage a high-volume workload in a fast-paced environment.
Analyzing problems and devising effective solutions.
Effective written and verbal communication.
Providing exceptional customer service.
Handling escalated issues and de-escalating calls.

Ability to:

Travel (up to 10%), primarily within the state.
Establish and maintain harmonious internal and external working relationships.
Work cohesively as part of the leadership team.
Work overtime, weekends, or extended hours as needed to manage the team workload.

Military Occupational Specialty (MOS) Codes:
Veterans, Reservists or Guardsmen with experience in the Military Occupational Specialty ( https://www.trs.texas.gov/files/trs-military-crosswalk.xlsx ) along with the minimum qualifications listed above may meet the minimum requirements and are highly encouraged to apply. Please contact Talent Acquisition at [email protected] with questions or for additional information.

To view all job vacancies, visit www.trs.texas.gov/careers or www.trs.csod.com/careersite.

For more information, visit www.trs.texas.gov.

Apply Now

Refine Your Search

need program manager jobs in georgetown, tx

Contact Center Manager

Bilingual Ophthalmic Technician/Scribe(Experience Preferred)

Business Developer - Commercial Landscape

Human Resource Manager

Roofing Sales Representative

Athletically Minded Sales Representative

Chem-free Commercial Account Manager

Real Estate Sales Associate - Training & Mentoring Included

Swim Manager

Assistant Service Manager

Automotive Service Advisor

Lead Product Manager, Retail Market Data

Clinical Manager / Registered Nurse, Home Health

Speech-Language Pathologist (SLP or CF) | Feeding Mentorship Available | Hutto, TX

Speech Language Pathologist, Feeding Experience Required | Round Rock, TX | Part Time w/Full Benefits

Leasing Professional

Commercial Sales - Account Manager

Dialysis Registered Dietitian (entry level)

Project Manager, Senior (Substation and Transmission)

Assistant Service Manager

I want to receive the latest job alert for need program manager in georgetown, tx

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