Part-Time Care Advocate / Aging Life Care Professional
15-25 hours per week, W2 Employee
abridge: Aging Life Care Management is a client-focused, results-driven, holistic care management agency based in Athens, Georgia, serving clients throughout Greensboro and surrounding communities.
We are seeking a highly skilled, compassionate, and independent Care Advocate to join our team. This position is ideal for an experienced professional who understands the complexities of aging, can navigate complicated family dynamics, and is confident leading a care management process on behalf of clients and their families.
This is not a task-focused position. We are looking for someone who can assess complex situations, identify what needs to be done, develop and implement thoughtful solutions, coordinate professionals, communicate effectively, and advocate for the client's goals and quality of life.
The Role
The Care Advocate provides individualized care management to older adults and their families, serving as an objective professional resource for healthcare, aging, and ongoing care-planning needs.
You will:
- Conduct comprehensive client assessments and identify needs using the ALCA 8 Domains of Expertise.
- Develop individualized care plans based on the client's goals, needs, preferences, and circumstances.
- Establish measurable goals and coordinate appropriate actions and services.
- Monitor client progress and adjust recommendations as circumstances change.
- Serve as a professional liaison among families, healthcare providers, caregivers, and community resources.
- Coordinate and advocate for services to ensure the client's needs are being appropriately addressed.
- Make appropriate referrals to professional services and connect clients and decision-makers with community resources.
- Provide family caregiver coaching and guidance when appropriate.
- Conduct in-person client visits, with a minimum of one visit per month depending on client needs and preferences.
- Maintain thorough, accurate, and timely documentation of assessments, recommendations, communications, and care-management activities.
- Respond to client and family needs with appropriate urgency while maintaining sound professional judgment.
- Maintain strict confidentiality, HIPAA compliance, and professional boundaries.
The Professional We Are Looking For
The ideal candidate is:
- A strong critical thinker who can assess complex situations and determine appropriate next steps.
- An excellent listener and communicator who can have difficult conversations with calmness, clarity, and professionalism.
- Emotionally intelligent and comfortable working with complicated family systems and differing perspectives.
- Resourceful and creative, with the ability to investigate problems and develop practical solutions without speculation or guesswork.
- Highly organized and dependable, with strong follow-through and attention to detail.
- Comfortable working independently while collaborating effectively with other professionals.
- Proactive, with a strong sense of urgency when client needs require action.
- Non-judgmental and ethical, maintaining objectivity and professional boundaries in challenging situations.
- Professional in appearance, communication, and conduct with clients, families, colleagues, and community partners.
- Willing and able to represent the Abridge team, mission, and services professionally within the healthcare and aging-services community.
Required Education & Experience
- Master's degree preferred in nursing, psychology, gerontology, applied sciences, social work, or a related field.
- Minimum 2–3 years of direct-care and/or care-management experience, including experience working with older adults.
- Demonstrated knowledge of aging, dementia, movement disorders, and chronic disease management.
- Experience navigating complex family systems and family dynamics.
- Strong written and verbal communication skills.
- Excellent documentation and organizational skills.
- Ability to exercise sound judgment and make decisions independently.
- Healthy work-life balance skills
Preferred Certifications
Preference will be given to candidates with professional certifications such as:
- Certified Care Manager (CCM)
- Care Manager Certified (CMC)
- Certified Advanced Social Work Case Manager (C-ASWCM)
- Certification in Gerontology
- Other relevant care-management or gerontology certifications
Employees are responsible for maintaining required licenses, certifications, and continuing education. The company may, at its discretion, assist with certain professional-development expenses.
Licensure & Transportation
- Valid Georgia driver's license required.
- Reliable personal transportation is required for client visits, professional meetings, and other company-related appointments.
Technology & Documentation
Because this position is performed with a high degree of independence, the successful candidate must be comfortable using technology and learning new systems.
Proficiency with the following is expected:
- Microsoft Office 365, particularly Outlook email and calendar
- Microsoft Teams or comparable meeting platforms
- OneDrive or comparable cloud-based file systems
- Web-based databases and care-management systems
- Internet research and resource identification
- Business communication applications
The Care Advocate will be trained on company-specific systems, including RingCentral and the care-management HIPAA compliant platform.
The ability to protect confidential and protected health information (PHI) and consistently follow HIPAA and company privacy requirements is essential.
Work Environment
This is a flexible, primarily independent position involving work in a variety of settings, including:
- Client homes
- Healthcare and residential facilities
- Community locations
- Home office or coworking environments
*You may be at times asked to transport ambulatory clients. (The company carries a non-owned automobile policy)
Normal business hours are Monday–Friday, 8:00 a.m.–5:00 p.m. Work outside these hours occurs only when specifically requested and consistent with the client's service agreement. We are not a 24/7 service.
What Success Looks Like
A successful Care Advocate does more than complete assigned tasks. You will be expected to:
- Assess rather than assume.
- Listen before acting.
- Investigate before reaching conclusions.
- Identify problems and lead the process toward resolution.
- Communicate proactively and set realistic expectations.
- Follow through on commitments.
- Document accurately and promptly.
- Address difficult conversations professionally.
- Advocate for the client while maintaining objectivity.
- Bring calm, thoughtful leadership to complex situations.
You should be comfortable asking difficult questions, identifying gaps in care, coordinating multiple professionals, and helping families move from uncertainty to a clear plan of action.
Our Mission & Professional Culture
We value professionalism, integrity, compassion, accountability, collaboration, confidentiality, and excellence in care management.
We are looking for someone who takes pride in doing high-quality work, respects the expertise of others, supports their colleagues, and understands the responsibility that comes with advocating for older adults and their families.
If you are an experienced aging-services professional who enjoys complex problem-solving, relationship building, care coordination, and making a meaningful difference in the lives of clients and families, we would like to hear from you.
If you read to the end of this job posting, please add the word ‘sunflower‘ to your submission.
Pay: $23.00 - $43.00 per hour
Expected hours: 15.0 – 25.0 per week
Benefits:
- 401(k) matching
- Employee assistance program
- Flexible schedule
- Professional development assistance
Application Question(s):
- Are you comfortable transporting ambulatory clients in your personal vehicle? (company carries non owned auto insurance)
- What is your minimum and maximum amount of working hours per week for this PART TIME job?
- What county or city do you live in?
Education:
Experience:
- Geriatrics: 2 years (Required)
Shift availability:
Work Location: Hybrid remote in Greensboro, GA 30642
