Top 1590 Customer success director Jobs in Georgia

Director of Success
Connecteam —Atlanta, GA
- $170,000 - $200,000 a year
- Remote
- Mentoring
- Senior level
- Leadership
- Health insurance
- 401(k)
Quick Apply
Senior Director, Product Management - Commercial Excellence
Bain & Co. —Atlanta, GA
- $179,500 - $230,500 a year
- Full-time
- Master's degree
- 8 years
- Bachelor's degree
- Wellness program
- Paid holidays
Quick Apply
Executive Underwriter / Senior Account Executive Officer - Commercial Accounts
Travelers —Alpharetta, GA
- $120,400 - $198,700 a year
- Bachelor's degree
- Children
- Travel
- Wellness program
- Paid holidays
Property Manager
Boggs Realty —Hinesville, GA
- Full-time
- Background check
- Mid-level
- Residential
- Profit sharing
- Paid holidays
Quick Apply
Client Services and Parts Manager
Primal Racing Group, Inc. —Dawsonville, GA
- From $24 an hour
- Full-time
- Google Workspace
- Dealership
- Mid-level
- Paid holidays
- Paid time off
Quick Apply
Program Engineering Manager
E Tech Group —Atlanta, GA
- Weekends as needed
- Bachelor of Science
- Engineering
- 11+ years
- Paid holidays
- Health insurance
Quick Apply
Training Manager
Captain D's —Hazlehurst, GA
- From $60,000 a year
- Part-time
- 18 years or older
- 7 years
- Sales
- Disability insurance
- Health insurance
Quick Apply
Physician
Wellstreet GA, PC —Acworth, GA
- Full-time
- Medicine
- Customer service
- BLS Certification
- Health insurance
- Dental insurance
Quick Apply
Director of Sales Operations
Foulk Consulting —Atlanta, GA
- Full-time
- Hybrid work
- Background check
- Up to 50% travel
- Marketing
- Health savings account
- Health insurance
Quick Apply
2d
Director of Operations - Auto Transportation
Extreme Transportation Inc —Duluth, GA
- $170,000 - $190,000 a year
- Full-time
- Bachelor's degree
- Travel
- Mentoring
- Health insurance
- Dental insurance
Quick Apply
Physician
Wellstreet GA, PC —Decatur, GA
- Full-time
- Medicine
- Customer service
- BLS Certification
- Health insurance
- Dental insurance
Quick Apply
Warehouse Supervisor
Confidential —Garden City, GA
- From $65,000 a year
- Full-time
- Bilingual
- Background check
- Research
- Health insurance
- Dental insurance
Quick Apply
Assistant Director of Special Events & Design *Wedding Event Experience Required*
The Chapel by the Sea —Tybee Island, GA
- $45,000 - $50,000 a year
- Weekends as needed
- Customer service
- Mid-level
- Continuous improvement
- Health insurance
- Paid time off
Quick Apply
Maintenance Tech
Woodward Management Partners —Alpharetta, GA
- $22 - $25 an hour
- Weekends as needed
- Background check
- OSHA
- Pass drug screening
- Paid holidays
- Disability insurance
Quick Apply
Property Support Manager - Bilingual
RADCO Residential —Atlanta, GA
- Bilingual
- Microsoft Word
- Microsoft Excel
Quick Apply
14d
Maintenance Technician
Woodward Management Partners —Lilburn, GA
- $26 - $27 an hour
- Weekends as needed
- Background check
- Pass drug screening
- Ability to lift 50 pounds
- Paid holidays
- Disability insurance
Quick Apply
3d
Marketing Representative
Padron Law —Peachtree Corners, GA
- $17 - $20 an hour
- Full-time
- Spanish
- English
- Business development
Quick Apply
9d
$10k sign-on, Clinic Director, Licensed Physical Therapist
ATI Physical Therapy —Tucker, GA
- Full-time
- Customer service
- Physical & Rehabilitation Medicine
- Clinic
- Wellness program
- Continuing education credits
Senior Release Train Engineer
Cox Automotive —Atlanta, GA
- $101,500 - $169,100 a year
- Full-time
- Office
- Master's degree
- Bachelor's degree
- Paid jury duty
- Paid holidays
Sr Claims Consultant, Commercial Risk- Middle Market
The Baldwin Group —Atlanta, GA
- Full-time
- Microsoft Word
- Spanish
- 7 years

I want to receive the latest job alert for customer success director in georgia

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer success director jobs near georgia

Senior Director Of Product Management jobs in Atlanta, GA

Maintenance Technician jobs in Lilburn, GA

Maintenance Technician jobs in Alpharetta, GA

Senior Account Executive jobs in Alpharetta, GA

Engineering Program Manager jobs in Atlanta, GA

Property Manager jobs in Hinesville, GA

Director Of Operations jobs in Atlanta, GA

Property Manager jobs in Atlanta, GA

Director Of Customer Success jobs in Atlanta, GA

Director Of Transportation jobs in Columbus, OH

Director Of Transportation jobs in New Jersey

Non Emergency Medical Transportation jobs in Kentucky

Director Of Transportation jobs in Baltimore, MD

Hogan Transportation jobs in Ohio

Director Of Transportation jobs in Athens, GA

Executive Director jobs in Tallahassee, FL

Warehouse Supervisor jobs in Bergen County, NJ

Warehouse Supervisor jobs in Oklahoma City, OK

Night Shift Warehouse jobs in Lithonia, GA

World Language Supervisor jobs in New Jersey

Director of Success

Connecteam -
Atlanta, GA

Quick Apply

Job Details

$170,000 - $200,000 a year

Benefits

Health insurance
401(k)
Happy hour
Paid time off

Qualifications

Customer communication
Managing teams in a customer support role
Leading team collaboration initiatives

Full Job Description

Director of Success

Who Connecteam Is:

Connecteam is the leading platform for managing deskless teams, trusted by over 80,000 businesses worldwide.

We built Connecteam for real operators - the people running shifts, jobs, and teams across stores and sites. The kind of work that doesn't happen behind a desk, and doesn't have time for messy spreadsheets, scattered group chats, or tools that don't talk to each other.

Connecteam brings daily operations and team communication into one intuitive app - from hiring and scheduling to training, tasks, and day-to-day coordination. It gives teams the clarity and control to run the day, shift after shift, job after job.

Backed by $220M+ from Insights Partners, Stripes, and Tiger Global, Connecteam is rapidly expanding worldwide - empowering frontline teams to work smarter, stay connected, and operate with greater efficiency.

About The Role:

The Director of Success will own the post-onboarding stage for our mid-market enterprise and strategic accounts, focusing on driving long-term retention, product adoption, and customer satisfaction. This individual will lead three specialized teams, ensuring that Connecteam's product is successfully implemented across all levels of large organizations – from the C-suite to frontline employees. The Director will play a critical role in managing customer relationships, optimizing success outcomes, and improving overall customer experience.

Key Responsibilities:

Ownership of Post-Onboarding Stage: Take full responsibility for customer success post-onboarding, driving adoption, retention, and engagement across mid-market and strategic accounts.
Team Leadership: Manage and mentor three teams focused on ensuring smooth product implementation and customer success across key accounts. Foster a high-performing team environment through clear communication, empowerment, and development.
Customer Retention & Expansion: Focus on driving retention, gross retention, and expanding customer relationships through strategic and tailored engagement.
Product Adoption & Implementation: Leverage deep expertise in large-scale product implementation to guide organizations from the C-suite level to the end-user, ensuring seamless integration of Connecteam's platform into their workflows.
Customer Journey Management: Own the customer journey post-onboarding to ensure a smooth transition into long-term success, making sure customers are continuously seeing value from Connecteam.
KPI Monitoring: Track and report on key success metrics, including retention rates, gross retention, and product adoption rates. Proactively address issues that may affect customer satisfaction or retention.
Cross-Functional Collaboration: Collaborate with Sales, Marketing, and Product teams to ensure customer feedback and insights are integrated into future product improvements and customer strategies.
Process Optimization: Drive continuous improvement in customer success processes, ensuring efficiency, scalability, and alignment with broader company goals.
Customer Advocacy: Build strong relationships with key customer stakeholders, becoming a trusted advisor who can effectively advocate for customer needs within Connecteam.
Market Knowledge: Stay deeply knowledgeable about the market by visiting customers, attending industry events, and maintaining regular engagement with key customer stakeholders to understand their needs and provide insights that influence product and service offerings.

Key Performance Indicators (KPIs):

Retention Rates: Maintain a high level of customer retention by proactively addressing challenges and optimizing customer experiences.
Gross Retention: Ensure clients renew and stay engaged with Connecteam, driving long-term partnership success.
Adoption Rates: Drive successful product adoption across various levels within large organizations, ensuring high usage and satisfaction from C-suite to frontline employees.

Experience & Skills:

5 years in managing Customer Success teams, preferably in a SaaS environment with strong experience in enterprise customer success roles.

Proven success in managing large, complex customer relationships and improving customer retention and product adoption.

Ability to build strong relationships and have direct customer interactions, including visits and engagement to better understand their needs.
Proven experience in managing managers and leading through leadership layers is required.

Skills & Competencies:

Strong communication skills with the ability to engage with stakeholders at all levels, from the C-suite to end-users.

High emotional intelligence and the ability to build lasting relationships with customers and internal teams.

Hiring process with us:

At Connecteam, we aim to complete our hiring processes at lightning speed, keeping the time between when we receive your CV until you (hopefully) sign with us super short, communicative and transparent.

Benefits:

Medical coverage.
Insurance plan.
Paid time off for vacation, sick days.
401(k)

Salary range: 170-200K

We are accepting applications from employees working in the following states: Texas, New York, South Carolina, North Carolina, Colorado, Florida, Utah, and Georgia.

#LI-Remote

Joining Connecteam Is The Smart Move:

We build our people up. Every team member is treated as a long-term investment and we recognize the value in always nurturing and training them so they can go above and beyond in their skills and job duties.
We make an impact on our customer's business. We are on a mission to provide managers of all business types and sizes with the tools they need to communicate, operate, engage, and run their deskless workforce. Our product offers them an effective and affordable solution to run their business.
We get the job done. Connecteam employees are passionate in executing their job duties so they can drive the company forward and provide real value to our customers.
We have fun! From weekly happy hours to holiday parties, we always enjoy each other's company (and good food, of course). Connecteam is like one big, happy family!
Everyone is welcome. Connecteam is committed to building an encouraging, caring, and supportive environment. We share a responsibility to support our team and enrich their lives.

Together we will shape the future of work!

Our privacy policy

Quick Apply

Refine Your Search

customer success director jobs in georgia

Director of Success

Senior Director, Product Management - Commercial Excellence

Executive Underwriter / Senior Account Executive Officer - Commercial Accounts

Property Manager

Client Services and Parts Manager

Program Engineering Manager

Training Manager

Physician

Director of Sales Operations

Director of Operations - Auto Transportation

Physician

Warehouse Supervisor

Assistant Director of Special Events & Design Wedding Event Experience Required

Maintenance Tech

Property Support Manager - Bilingual

Maintenance Technician

Marketing Representative

$10k sign-on, Clinic Director, Licensed Physical Therapist

Senior Release Train Engineer

Sr Claims Consultant, Commercial Risk- Middle Market

I want to receive the latest job alert for customer success director in georgia

Related Searches

Explore jobs in more locations

Joining Connecteam Is The Smart Move:

Together we will shape the future of work!

Job Seeker Tools

Employer Tools

Browse

Stay Connected