Top 585 Center manager Jobs in Germantown, Md

Manager, Call Center Operations
Mosaic Pharmacy —Sterling, VA
- $90,000 - $100,000 a year
- Weekends as needed
- Remote
- Background check
- Pass drug screening
- Travel
- Health savings account
- AD&D insurance
Associate Service Manager
Tesla —Rockville, MD
- $92,205 - $153,900 a year
- Full-time
- Mid-level
- Driver's License
- Bachelor's degree
- Commuter assistance
- Health savings account
Learning Center Manager (S03136)
Montgomery College —Montgomery County, MD
- $81,740 - $130,760 a year
- Urgently hiring
- Background check
- Research
- Mid-level
- Paid holidays
- Health insurance
4d
Enterprise Field Service Manager (Construction)
BEAR COMMUNICATIONS INC —Chantilly, VA
- $87,000 - $92,000 a year
- Background check
- Microsoft Outlook
- Construction site
- Relocation assistance
- Paid time off
Quick Apply
Dermatology Registered Nurse
Dermatology MD —Chevy Chase, MD
- $30 - $40 an hour
- Part-time
- Nursing
- Surgery
- RN License
- Health insurance
- Dental insurance
Quick Apply
Engineering Manager
Empower AI Inc. —Washington, DC
- Full-time
- Maintenance
- Office
- Windows
SATCOM Support Technician
Network Innovations (NI) —Frederick, MD
- $75,000 - $80,000 a year
- Overnight shift
- Up to 50% travel
- Military
- Mid-level
- AD&D insurance
- Paid holidays
Quick Apply
8d
RN Manager Med Surg
Reston Hospital Center —Reston, VA
- $99,070.40 - $148,616.00 a year
- Full-time
- Mid-level
- Medical-Surgical
- Employee stock purchase plan
- Disability insurance
Quick Apply
Float Pool Manager DON (RN) Critical Care ICU Services
MedStar Health —Washington, DC
- $102,606 - $196,996 a year
- Full-time
- Nursing
- Float pool
- RN License
12d
Data Center Procurement Manager, Data Center Sourcing & Procurement
Amazon Data Services, Inc. —Herndon, VA
- $79,500 - $139,100 a year
- Full-time
- Computer science
- 5 years
- Analysis skills
- AD&D insurance
- Health insurance
10d
Data Center Project Manager, DCC Communities
Amazon Data Services, Inc. —Sterling, VA
- $111,300 - $186,100 a year
- Full-time
- Senior level
- AD&D insurance
- Health insurance
3d
Senior Financial Analyst – Expense Management & Governance
Enterprise Community Partners —Columbia, MD
- $68,000 - $78,000 a year
- Full-time
- Microsoft Excel
- 5 years
- Office
- Health insurance
- Dental insurance
14d
Identity and Directory Services Engineer - TS/SCI with Polygraph
General Dynamics Information Technology —Chantilly, VA
- $142,792 - $184,000 a year
- Windows
- AWS
- In-person
- Paid holidays
- 401(k) matching
Data Center Category Manager, AWS Data Center Sourcing & Procurement
Amazon Data Services, Inc. —Arlington, VA
- $79,500 - $139,100 a year
- Full-time
- Computer science
- 5 years
- Product management
- AD&D insurance
- Health insurance
10d
Microsoft Configuration Manager (MCM/SCCM) Engineer - TS/SCI w/Polygraph
General Dynamics Information Technology —Sterling, VA
- $147,292 - $199,278 a year
- 8 years
- SQL
- Bachelor's degree
- Paid time off
- 401(k) matching
RN Unit Manager Position
Crescent Cities Nursing and Rehabilitation Center —Riverdale Park, MD
- $45 - $47 an hour
- Full-time
- RN License
- Mid-level
- Rehabilitation center
- 401(k)
- Flexible spending account
Quick Apply
RN Unit Manager, $10,000.00 Work Retention Bonus
Cherrydale Health & Rehabilitation Center —Arlington, VA
- $45 - $50 an hour
- Weekends as needed
- Nursing
- Skilled nursing facility
- RN License
- Paid holidays
- Health insurance
Quick Apply
Assistant Nurse Manager (ANM), Night Shift, Med Surg Stroke
Adventist HealthCare —Rockville, MD
- $41 - $61 an hour
- Full-time
- Acute care
- Nursing
- RN License
- Free parking
- AD&D insurance
Quick Apply
Master Aesthetic Nurse / Physician Assistant Injector
4Ever Young Loudoun Anti-Aging Solutions —Sterling, VA
- $28 - $65 an hour
- 8 hour shift
- CPR Certification
- Nursing
- RN License
- Paid time off
- Employee discount
Quick Apply
MEP Project Manager
Atlas ESR —Dulles, VA
- $130,000 - $200,000 a year
- Full-time
- 7 years
- Customer service
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
1d

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Manager, Call Center Operations

Mosaic Pharmacy -
Sterling, VA

Apply Now

Job Details

Full-time
$90,000 - $100,000 a year

Benefits

Health savings account
AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance
401(k) matching

Qualifications

Staff supervision
Team supervision
Managing teams in a customer support role
Incident Escalation
Frontline customer support management
Team development
Schedule management
Key Performance Indicators
Call center management

Full Job Description

Manager, Call Center Operations

Mosaic Pharmacy Service

Fully Remote (US) • Patient Enrollment and Contact Center

Company Overview

Over the next ten years, there will be at least 4.6 million hospitalizations from the misuse of prescription drugs in people 65 or older, resulting in $528 billion in annual avoidable costs. RxAnte is on a mission to improve people's health by helping them get more from medicines. A rapidly growing, tech-enabled healthcare services company with over 30 million lives under management, RxAnte has become a leading provider of value-based pharmacy care management solutions for health plans.

RxAnte launched Mosaic Pharmacy Service in 2019, a wholly owned subsidiary designed to offer pharmacy and chronic care management services for our clients' most medically complex and vulnerable members. Using data, advanced analytics, specialized software, and pharmacy automation, Mosaic is transforming the pharmacy experience for medically complex seniors while also helping payers achieve their quality improvement and cost savings objectives.

How You'll Make a Difference

In this role, you will lead the team that serves as Mosaic's front door for medically complex seniors and their families, ensuring every interaction reflects the quality, compassion, and operational excellence our patients deserve.

Your work directly supports underserved seniors across the country, helping more of them get connected to the kind of pharmacy care that keeps them safer, healthier, and more independent at home.

What You'll Do

Oversee inbound and outbound call center operations across phone, digital, and chat channels.
Lead, coach, and develop Team Leads, setting clear performance expectations aligned to KPIs and enrollment goals.
Monitor call center performance against quality, productivity, and patient-experience metrics, and implement improvement plans where needed.
Manage staffing, queues, and coverage planning to ensure consistent, compliant service levels.
Serve as the escalation point for complex patient or staff issues.
Partner with Quality, Training, Enrollment, and Pharmacy Operations to deliver an integrated patient experience.
Support hiring, onboarding, and ongoing training activities for the team.
Drive continuous improvement initiatives across workflows, tools, and processes.
Prepare and present performance reports to leadership.

Compensation

The expected salary range for this position is $90k - $100k. This role is eligible for a 10% annual performance-based bonus. Actual compensation within the range is determined by factors including experience, skills, and internal equity.

Benefits

RxAnte offers a comprehensive benefits package designed to support your health, financial security, and work-life balance. Highlights include:

Medical, dental, and vision coverage with prescription benefits, with RxAnte paying 100% of the employee-only premium
A Health Savings Account with company contributions
A 401(k) retirement plan with an employer match
Company-paid life, long-term disability, and accidental death and dismemberment insurance, with voluntary short-term disability available
An Employee Assistance Program and a benefits Customer Advocate service
Paid time off and paid company holidays
Company-provided laptop and phone to support remote work
Support for professional development and training

What We're Looking For
Required

3 or more years of progressive call center leadership experience, including leading Team Leads or supervisors.
Strong understanding of call center KPIs, workforce management, and operational metrics.
Excellent communication and leadership skills, with proven ability to develop and motivate frontline supervisors.
Demonstrated ability to operate independently, addressing situations head on with sound judgment and discernment about when to escalate or ask for help.
Dedicated, distraction free home working environment.
Ability to support occasional evening and weekend coverage as business needs require. May on occasion need to travel to Sterling, Virginia for team members and leadership presence.
Will report to the VP, Member Engagement
Must be authorized to work in the U.S. without company-sponsored visa sponsorship.

Preferred

Healthcare, pharmacy, or insurance call center experience.
Experience leading a remote-first or hybrid call center team.

Conditions of Employment All offers of employment are contingent upon the successful completion of a comprehensive background check and pre-employment drug screening.

Equal Employment Opportunity

RxAnte, and subsidiary of Mosaic Pharmacy Service, are equal opportunity employers. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.

Recruitment Fraud Notice

All legitimate RxAnte and Mosaic Pharmacy Service job opportunities are posted on our official careers page, and our recruiters will only contact you from official company email addresses. We will never ask candidates for payment, banking information, or personal financial details at any stage of the recruitment process. Offers of employment are always issued through our formal HR process, never via messaging apps.

Apply Now

Refine Your Search

center manager jobs in germantown, md

Manager, Call Center Operations

Associate Service Manager

Learning Center Manager (S03136)

Enterprise Field Service Manager (Construction)

Dermatology Registered Nurse

Engineering Manager

SATCOM Support Technician

RN Manager Med Surg

Float Pool Manager DON (RN) Critical Care ICU Services

Data Center Procurement Manager, Data Center Sourcing & Procurement

Data Center Project Manager, DCC Communities

Senior Financial Analyst – Expense Management & Governance

Identity and Directory Services Engineer - TS/SCI with Polygraph

Data Center Category Manager, AWS Data Center Sourcing & Procurement

Microsoft Configuration Manager (MCM/SCCM) Engineer - TS/SCI w/Polygraph

RN Unit Manager Position

RN Unit Manager, $10,000.00 Work Retention Bonus

Assistant Nurse Manager (ANM), Night Shift, Med Surg Stroke

Master Aesthetic Nurse / Physician Assistant Injector

MEP Project Manager

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