Top 12 Guest service agent Jobs in Gettysburg Pa

Front Desk Agent/Night Audit
As One Management —Gettysburg, PA
- From $16 an hour
- Weekends as needed
- Computer literacy
- Basic math
- Hotel
- Paid holidays
- Disability insurance
Quick Apply
8d
Guest Service Agent
OTH Hotels Resorts —Gettysburg, PA
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 50 pounds
Quick Apply
Guest Service Agent
Holiday Inn Express Gettysburg —Gettysburg, PA
- $12 - $14 an hour
- Part-time
- Hospitality
- CPR Certification
- Customer service
- Paid holidays
- Health insurance
Quick Apply
2d
Front Desk Agent (Part-Time)
Federal Pointe Inn —Gettysburg, PA
- $14 - $15 an hour
- Part-time
- Hotel
- Organizational skills
- In-person
- Employee discount
Quick Apply
Front Desk Agent
Best Western Westminster —Westminster, MD
- $15 - $17 an hour
- Part-time
- Inventory management
- Hotel
- High school diploma or GED
- Paid time off
- Employee discount
Quick Apply
5d
Night Guest Service Representative (Front Desk Agent) - Mainstay Suites
J&P Hospitality Management, LLC —Carlisle, PA
- $16 - $18 an hour
- Part-time
- 18 years or older
- Ability to walk for extended periods
- Ability to climb stairs
Quick Apply
Part-Time Lease-Up Concierge Dillsburg
Inch & Co —Dillsburg, PA
- $18 - $22 an hour
- Part-time
- Computer literacy
- Office
- Computer skills
Quick Apply
CLIENT SERVICE LEAD
Massage Envy —Westminster, MD
- $24,000 - $420,000 an hour
- Full-time
- High school diploma or GED
- Clinic
- Math
- Wellness program
- Paid time off
Quick Apply
Retail Sales Lead
Massage Envy —Westminster, MD
- $24,000 - $42,000 an hour
- Part-time
- Mid-level
- High school diploma or GED
- Clinic
- Wellness program
- Paid time off
Quick Apply
Front desk Hotel
Best Western Carlisle PA South —Carlisle, PA
- $13 - $14 an hour
- Part-time
- Hotel
- Fair chance
- In-person
- Health insurance
- Dental insurance
Quick Apply
7d
Night Auditor 11PM - 7 AM
Holiday Inn Express and Suites —Shippensburg, PA
- From $14 an hour
- Part-time
- In person
- Hospitality
- Customer service
- Hotel
Quick Apply
1d
Front Desk Agent 3-11 PM
Candlewood Suites —Chambersburg, PA
- From $14 an hour
- Part-time
- Hotel
- Organizational skills
- In-person
- Flexible schedule
Quick Apply
2d

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Front Desk Agent/Night Audit
As One Management —Gettysburg, PA
Accurately post charges such as room, food, liquor, or telephone to guest bill. Make reservations, transportation, or entertainment reservations for guests.
From $16 an hour
Quick Apply
8d
Guest Service Agent
OTH Hotels Resorts —Gettysburg, PA
The Guest Service Agent serves as the first point of contact for hotel guests, delivering exceptional customer service and ensuring a seamless and welcoming…
Quick Apply

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Front Desk Agent/Night Audit

As One Management -
Gettysburg, PA

Quick Apply

Job Details

Full-time
From $16 an hour
8 days ago

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Employee assistance program
Vision insurance
Employee discount
Opportunities for advancement
Flexible schedule
Life insurance
Retirement plan

Qualifications

Customer communication
Guest relations
Guest services
Phone etiquette

Full Job Description

Job Overview:

Welcoming guests and getting them checked in efficiently, setting a warm and inviting tone for their visit.
Expertly managing guest reservations to ensure every detail is perfect before they even arrive.
Post and balance charges and settlements in a timely and efficient manner. Maintain files and reset the systems for next day operations (night audit)

Reports to: Front Office Manager

Front Desk Essential Tasks:

Act in accordance to As One Mission and Values, as well as Brand standard practices
Enthusiastically greet guests upon arrival.
Register and assign rooms to guests promptly and efficiently.
Ensure safety measures are followed at all times.
Date-stamp, sort, and rack incoming mail and messages.
Transmit and receive messages using all communication avenues.
Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
Communicate effectively with guests and resolve complaints swiftly and effectively.
Help hotels meet revenue goals
Compute bills, collect payment, and make change for guests.
Make, confirm, and cancel reservations via all communication avenues.
Accurately post charges such as room, food, liquor, or telephone to guest bill.
Make reservations, transportation, or entertainment reservations for guests.
Deposit guest valuables in the hotel safe deposit box as requested and appropriate.
Log and conduct wake-up calls timely and pleasantly.
Ability to focus on the guest, ensuring complete satisfaction with each transaction and interaction.
Ability to accurately use various office software.
Follow all company and brand policies around safety procedures and training
Assist with keeping the public spaces clean and appealing including but not limited to; trash removal, dusting, maintaining market/pantry stocking and rotation of supplies, and clean lobby appearance (mop/vac as needed)
Act as Manager on Duty when senior management is not present for guest issues in accordance to your training and logically for the benefit of guests and company.
Complete and follow all training as assigned.
Ability to willingly perform other customer service and guest-related functions as required.

Night Auditor Essential Tasks:

Act in accordance to As One Mission and Value, as well as brand standard practices.
Prepare daily Revenue Report data by auditing Point of Service and PMS tapes/journals to break down revenue, covers, waiters' fees, tips paid out and settlements by type and cashier in locations where the hotel has an on-site hotel operated restaurant.
Run audit reports/journals from the front office system, Point of Service and the computer.
Make corrections and adjustments and handle all computer problems that might occur throughout the shift.
Input into the front office system revenue/expenses/allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary.
Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations.
Comply with attendance rules and be available to work on a regular basis.
Communicate effectively with guests and resolve complaints swiftly and effectively.
Adhere to all safety training and policies as required by As One and Brand.
Act as Manager on Duty in absence of senior management, making logical decisions to benefit guests and company.
Assist with keeping the public spaces clean and appealing including but not limited to; trash removal, dusting, maintaining market/pantry stocking and rotation of supplies, and clean lobby appearance (mop/vac as needed)
Assist in Market/Pantry inventory counts on a month basis and report counts to the Front Office Manager.
Complete and follow all training as required by brand and As One.
Perform any other job related duties as assigned.

Your Background and Skills

High School Diploma or equivalent preferred.
1 to 3 years of related work experience.
RAMP Server/Seller, CPR First Aid, Food Safety Certifications preferred
Collaborative Problem Solver
Self Motivated
Positive Disposition
Solution Orientated
Math and Computer Literacy

Work Environment and Context

Refer to your offer letter for clarity of hours you were hired primarily for but note;
Work schedule could vary and may include working all shifts, holidays and weekends.
Requires standing or sitting for extended periods of time, the ability to lift up to 25 pounds, bending, reaching, stooping, manual dexterity, kneeling or crouching.
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions

Benefits offered:

Medical/Dental/Vision
Matching Simple IRA*
Advancement Opportunities*
Vacation & Sick Days
Paid Holidays*
Short Term/Long Term Disability
Bonus Programs*
Hotel Discount Package*
Life Insurance
Food Discounts*
Meeting/Banquet Space Discounts*
Company Celebration Events*

*Available to PT associates

MISSION

To create a positive impact on the lives of our team members & travelers through exceptional service

Core Values

Be Positive & Do The Right Thing | Humbly Confident & Practical

Consistently Hardworking & Accountable | Innovative Problem Solving & Creative Efficiency

Learn & Grow As One

About Us

As One Management is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: As One Management is committed to providing employees with a work environment free of discrimination and harassment. All employment decisions at As One Management are based on job requirements, business needs and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

Pay: From $16.00 per hour

Benefits:

401(k)
Employee assistance program
Employee discount
Flexible schedule
Retirement plan

People with a criminal record are encouraged to apply

Ability to Commute:

Gettysburg, PA 17325 (Required)

Ability to Relocate:

Gettysburg, PA 17325: Relocate before starting work (Required)

Work Location: In person

Quick Apply

Refine Your Search

guest service agent jobs in gettysburg pa

Front Desk Agent/Night Audit

Guest Service Agent

Guest Service Agent

Front Desk Agent (Part-Time)

Front Desk Agent

Night Guest Service Representative (Front Desk Agent) - Mainstay Suites

Part-Time Lease-Up Concierge Dillsburg

CLIENT SERVICE LEAD

Retail Sales Lead

Front desk Hotel

Night Auditor 11PM - 7 AM

Front Desk Agent 3-11 PM

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