Top 216 Customer service manager Jobs in Gilbert, Az

Workforce RTM Manager
TaskUs —Chandler, AZ
- $73,000 - $109,000 a year
- Full-time
- Analysis skills
- Supervising experience
- Presentation skills
- Health insurance
- Dental insurance
8d
Client Account Manager
Opensity Solutions —Phoenix, AZ
- Up to $90,000 a year
- Full-time
- 5 years
- Analysis skills
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
2d
Operations Manager - Legal
RR Donnelley —Phoenix, AZ
- $83,000 - $87,000 a year
- Full-time
- Hybrid work
- Pass drug screening
- Mid-level
- Bachelor's degree
- Commuter assistance
- Paid parental leave
Quick Apply
Operations Supervisor
Revenant Logistics LLC —Chandler, AZ
- From $24 an hour
- Full-time
- Customer service
- Mid-level
- Forklift
- Health insurance
- Dental insurance
Quick Apply
9d
Customer Service Manager - Aerospace
Eaton —Chandler, AZ
- $112,000 - $130,000 a year
- Background check
- Marketing
- Mid-level
- Relocation assistance
- Retirement plan
Customer Experience Team Lead
Whatnot —Phoenix, AZ
- $90,000 - $100,000 a year
- Full-time
- Remote
- 5 years
- SQL
- Supervising experience
- Paid parental leave
- Health insurance
Customer Care Manager
Walden University —Phoenix, AZ
- $60,000 - $63,000 a year
- Full-time
- Hybrid work
- Computer literacy
- Mid-level
- Office
- Paid holidays
- Disability insurance
Quick Apply
Customer Support Supervisor, Escalations & QA
Kikoff —Phoenix, AZ
- $73,000 - $98,000 a year
- Senior level
- 4 years
- Leadership
3d
VP, Customer Support
Transact Campus —Scottsdale, AZ
- $200,000 - $245,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- HIPAA
- Health savings account
- AD&D insurance
Quick Apply
Manager, Fraud Operations
Whatnot —Phoenix, AZ
- $140,000 - $160,000 a year
- Full-time
- Remote
- Mid-level
- Supervising experience
- Presentation skills
- Paid parental leave
- Health insurance
Assistant Customer Experience Manager (Remote + Flexible)
Qureos Inc —Phoenix, AZ
- Part-time
- Remote
- Marketing
- Mid-level
- Analysis skills
4d
Customer Service Supervisor
DAIKIN COMFORT TECHNOLOGIES DIST INC —Mesa, AZ
- Management
- Mid-level
- Office
Quick Apply
Client Support Manager
Luxury Presence —Scottsdale, AZ
- $75,000 - $90,000 a year
- Full-time
- Hybrid work
- Management
- 5 years
- Mid-level
Quick Apply
Operations Control Center General Manager
Transdev —Phoenix, AZ
- $90,000 - $100,000 a year
- Weekends as needed
- Microsoft Word
- Background check
- 5 years
- Disability insurance
- Health insurance
Customer Experience Manager
Adept Life Sciences —Chandler, AZ
- From $70,000 a year
- Full-time
- 5 years
- ERP systems
- No experience needed
- Paid holidays
- Health insurance
Quick Apply
Senior Product Manager, Customer Experience (CX)
The RealReal —Phoenix, AZ
- $169,951 - $188,835 a year
- Full-time
- Remote
- 5 years
- Analysis skills
- Product management
- Paid parental leave
- Employee stock purchase plan
Quick Apply
Airport Customer Service Manager (PHX)
Frontier Airlines, Inc —Phoenix, AZ
- Spanish
- Heavy lifting
- Up to 50% travel
- Paid holidays
- Health insurance
3d
Customer Success Manager
Trapp Technology —Phoenix, AZ
- $60,000 a year
- Full-time
- Remote
- Computer literacy
- Mid-level
- Office
Quick Apply
Operations Supervisor - Order and Customer Service
Arizona Appliance and Home —Phoenix, AZ
- $55,000 - $70,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- Office
Quick Apply
Call Center/Reservation Manager
Transit Technologies —Phoenix, AZ
- $98,000 - $108,000 a year
- Full-time
- Experience working with individuals with disabilities
- HIPAA
- 3 years
Quick Apply

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Workforce RTM Manager

TaskUs -
Chandler, AZ

Apply Now

Job Details

Full-time
$73,000 - $109,000 a year
8 days ago

Benefits

Internal mobility program
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching

Qualifications

Operational analysis
Interpersonal skills
Performance Reporting
Metrics Reporting
Dispatching
Team development
Supervising experience
Emergency response
Workforce management
Process management
Cross-functional communication
Excel data analysis

Full Job Description

What We Offer:

At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Salary Range:

$73,000.00 - $109,000.00 per year.

Pay Transparency Statement:

The base salary range represents the low and high end of the anticipated salary range for this position across our US locations. The "pay scale" provided is a good faith estimate of the range the employer reasonably expects to pay for the position at the time of hire. Actual salary will be determined based on various factors including, but not limited to, the candidate's qualifications, experience, skills, and specific geographic location.

Benefits:

We offer a comprehensive benefits package including medical, dental, and vision insurance; 401(k) with company match; and paid time off including vacation, sick leave, and holidays.

Application Window:

This position is expected to remain open until 07-31-2026 . We recommend that interested candidates apply within 7 days of the posting date to ensure consideration.

Job Description:

We are seeking a highly analytical and decisive leader to step into the role of WFM RTA Manager. In this critical on-site role in Phoenix, you will be responsible for overseeing the RAD/ERT Support operations, ensuring optimal staffing levels, and maintaining seamless communication across multiple departments.

Because this role supports dynamic, high-stakes environments, we are specifically looking for professionals with a background in Autonomous Vehicle (AV) Operations or Emergency Response.

Key Responsibilities & Key Result Areas (KRAs)

1. Strategic Liaison & Program Support

Serve as the primary liaison between the Client, internal Operations teams, and remote RTA teams to ensure strict alignment on business goals and service level agreements (SLAs).
Manage the RAD/ERT Support operations from a resource and staffing perspective, ensuring all real-time delivery expectations are met during critical incidents.
Partner heavily with Operations leadership to proactively address coverage gaps and optimize daily performance.

2. Reporting, Analysis & WBR Presentations

Generate, analyze, and distribute comprehensive Staffing Reports and RTA Analysis, including managing daily operational callouts.
Prepare and present data-driven operational updates during the Weekly Business Review (WBR) to senior leadership and client stakeholders.
Identify trends in volume fluctuations and handle times to provide actionable recommendations to the Ops teams.

3. Real-Time Operations Management

Oversee the continuous monitoring of real-time queues and schedule adherence for high-priority AV and ERT channels.
Execute contingency plans for unexpected volume spikes, system outages, or high absenteeism to ensure emergency response levels remain stable.
Ensure the RTA team is effectively managing intraday performance and making rapid, real-time adjustments.

4. Team Leadership & Development

Manage, coach, and develop a team of remote Real-Time Analysts (RTAs).
Conduct regular 1:1s, performance reviews, and training sessions to elevate the team’s analytical skills and understanding of AV operations.
Foster a culture of extreme ownership, continuous improvement, and high performance.

Qualifications & Requirements

Industry Experience: Direct experience in Autonomous Vehicle (AV) Operations, Dispatch, or Emergency Response environments is highly preferred.
Leadership Background: 2+ years of experience in a leadership role, such as an Operations Team Lead, Dispatch Supervisor, or WFM Manager.
Analytical Prowess: Strong proficiency in Google Sheets/Excel. Ability to translate raw operational data into clear, actionable insights for stakeholders.
Communication: Exceptional verbal and written communication skills with proven experience presenting metrics to cross-functional teams or clients.
Problem Solving: High-level critical thinking skills with the ability to remain calm and make rapid, data-backed decisions in a high-pressure, incident-driven environment.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI:

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

EEO:

TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.

Pay: $73,000.00 - $109,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: In person

Apply Now

Refine Your Search

customer service manager jobs in gilbert, az

Workforce RTM Manager

Client Account Manager

Operations Manager - Legal

Operations Supervisor

Customer Service Manager - Aerospace

Customer Experience Team Lead

Customer Care Manager

Customer Support Supervisor, Escalations & QA

VP, Customer Support

Manager, Fraud Operations

Assistant Customer Experience Manager (Remote + Flexible)

Customer Service Supervisor

Client Support Manager

Operations Control Center General Manager

Customer Experience Manager

Senior Product Manager, Customer Experience (CX)

Airport Customer Service Manager (PHX)

Customer Success Manager

Operations Supervisor - Order and Customer Service

Call Center/Reservation Manager

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