Top 3923 Duty manager Jobs in Gilbert, Az

Mgr, TRICARE Quality Assurance
TriWest Healthcare Alliance —Phoenix, AZ
- $107,000 - $119,000 a year
- Full-time
- Remote
- 3 years
- Master's degree
- Analysis skills
- AD&D insurance
- Disability insurance
7d
Provider Program Manager - APM
TriWest Healthcare Alliance —Phoenix, AZ
- $115,000 - $135,000 a year
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Customer service
- AD&D insurance
- Disability insurance
6d
Solutions Program Manager
TriWest Healthcare Alliance —Phoenix, AZ
- $128,000 - $135,000 a year
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Customer service
- AD&D insurance
- Disability insurance
1d
Performing Live Program Manager
City of Mesa, AZ —Mesa, AZ
- $100,551.15 - $137,385.25 a year
- Weekends as needed
- Marketing
- Research
- Bachelor's degree
Experienced Homeowners Association (HOA) Portfolio Community Manager - East Valley
Trestle Management Group —Mesa, AZ
- From $65,000 a year
- Full-time
- Microsoft PowerPoint
- Background check
- Microsoft Excel
- Paid holidays
- Health insurance
Quick Apply
Collections Manager
Confidential —Scottsdale, AZ
- $50,000 - $60,000 a year
- Full-time
- 5 years
- In-person
- Senior level
- AD&D insurance
- Disability insurance
1d
Assistant Community Manager - north Scottsdale
Pillar Communities —Scottsdale, AZ
- $22 - $24 an hour
- Full-time
- Apartments
- In-person
- 1 year
- Health savings account
- AD&D insurance
Props Manager – Phoenix, AZ
Analog Heart —Phoenix, AZ
- $32 - $40 an hour
- Temporary
- Construction site
- Mid-level
- Ability to lift 50 pounds
Quick Apply
Regional Business Development Manager, West
Essency water heaters —Phoenix, AZ
- $100,000 - $108,000 a year
- Full-time
- Remote
- 5 years
- Writing skills
- Mid-level
- Health insurance
- Paid time off
Quick Apply
Flooring Field Manager(Phoenix/Flagstaff)
Epix Interiors LLC —Phoenix, AZ
- $28 - $33 an hour
- Full-time
- Spanish
- Microsoft Outlook
- Management
- Health insurance
- Dental insurance
Quick Apply
7d
DDD Group Home Manager
A New Beginning Group Homes —Mesa, AZ
- $18.50 - $19.50 an hour
- Full-time
- CPR Certification
- Clean driving record
- Mid-level
- 401(k)
- Paid time off
Quick Apply
1d
Strategic Account Manager - Commercial Fuel Sales
Offen Petroleum —Phoenix, AZ
- 5 years
- Senior level
- Communication skills
- Paid holidays
- Disability insurance
Quick Apply
General Manager-Long Term Care Pharmacy
KORMAN HEALTHCARE —Chandler, AZ
- From $73,000 a year
- Weekends as needed
- Background check
- Skilled nursing facility
- OSHA
- Health insurance
- Dental insurance
Quick Apply
2d
Bilingual Assistant Manager
Cash Time Loan Centers —Mesa, AZ
- From $18 an hour
- Full-time
- Spanish
- Inventory management
- English
- Health insurance
- Dental insurance
Quick Apply
Senior Roadway Project Manager
Stantec —Chandler, AZ
- Full-time
- 11+ years
- Office
- Bachelor's degree
Operations Team Lead I
Smart Data Solutions LLC —Tempe, AZ
- Full-time
- Mid-level
- Driver's License
- Leadership
- Paid holidays
- Disability insurance
Quick Apply
Consumer Direct Branch Manager
CrossCountry Mortgage, LLC —Scottsdale, AZ
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Wellness program
- Disability insurance
Quick Apply
Industrial Maintenance Supervisor
Mesa Organic Baking Co. Inc. —Mesa, AZ
- $72,720 - $87,000 a year
- Full-time
- Engineering
- Mid-level
- High school diploma or GED
- Paid training
- Paid holidays
9d
Senior Commercial Lines Account Manager
Insurance Professionals of Arizona LLC —Mesa, AZ
- $80,000 - $100,000 a year
- Full-time
- Microsoft Excel
- 5 years
- Office
- Paid time off
- Work from home
Quick Apply
Commercialization Manager
SunTree Snack Foods —Phoenix, AZ
- $95,000 a year
- 8 hour shift
- Mid-level
- Microsoft Office
- Project management
- Health insurance
- Dental insurance
Quick Apply
3d

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Mgr, TRICARE Quality Assurance

TriWest Healthcare Alliance -
Phoenix, AZ

Apply Now

Job Details

Full-time
$107,000 - $119,000 a year
7 days ago

Benefits

AD&D insurance
Disability insurance
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Data visualization software proficiency
Team leadership
Quality reports
Salesforce Cloud
Business intelligence tools
Project management experience in healthcare
Data-driven problem-solving
Project management software
Management reporting
Managing projects
CRM system proficiency
Process improvement planning
Delegation
Data analysis software
Quality assurance experience within healthcare

Full Job Description

Profile

We offer remote work opportunities (AK, AR, AZ, CO, FL, HI, IA, ID, IL, KS, LA, MD, MN, MO, MT, NE, NV, NM, NC, ND, OK, OR, SC, SD, TN, TX, UT, VA/DC, WA, WI & WY only).

Our Department of Defense contract requires US citizenship and a favorably adjudicated DOD background investigation for this position.

Veterans, Reservists, Guardsmen and military family members are encouraged to apply!

Job Summary

Manages the Quality Assurance operations for TriWest’s TRICARE Contact Center including internal TriWest Operations, as well as operational process and reporting for TriWest’s delegated contractors. Responsible for managing Quality Assurance supervisors and key performance metrics (KPIs) that contribute to ensure contract objectives success and customer satisfaction. Manages performance trends and partners with the Director of Quality Assurance to implement plans, strategies, and partnerships which ensure agent and delegated contractor performance, development and retention of talent. Works with the director to build and administer TriWest’s Contact Center quality programs using Verint technology and scorecard reporting. Manages internal and partner compliance of policies and regulations with the leaders, calibrating calls and recommending improvements to foster accountability and engagement in TriWest’s performance. Leads or participates in improvement projects, performs cost/benefit analysis. Executes projects and initiates joint problem-solving using data analysis tools, performance measurements, and decision-making processes. Assists with staffing, training, and developing staff to attain service-level requirements of the TRICARE program, in line with TriWest's contract policies and procedures.

Education & Experience

Required:

Bachelor’s degree in business, Communications, or related field or equivalent experience
U.S. Citizenship
Must be able to receive a favorable Interim and adjudicated final Department of Defense (DoD) background investigation
5+ years’ experience in Quality Assurance leadership and/or or process improvement within the health care call center setting.
3+ years supervisory or leadership experience)
Experience in planning, leading, and participating in major process improvement projects
Strong knowledge of Quality Assurance principles and practices.
Experience with Quality Assurance software and reporting tools; Verint preferred
High Proficiency in Excel.
Software Knowledge: Salesforce, Tableau/Power BI

Preferred:

Master’s degree in Business or related field
Knowledge of TRICARE program
Experience with Six Sigma or other quality improvement methodologies

Key Responsibilities

Designs and manages quality assurance programs to improve quality levels of the Contact Center and delegated contractors of TriWest,.
Develops ongoing metrics and monitoring processes to assess effectiveness and efficiency for continuous improvement.
Plans and designs performance systems supported by benchmarking, cost analysis, business cases, and other criteria. Participates in the implementation of systems designed to measure process and performance. Contributes to program governance, project reviews, cross-functional communications, training, and rewards programs.
Collaborates with TriWest management team to identify service issues and develop enhanced metrics. Contributes to quality projects. Evaluates case reviews to identify and address quality and service improvement opportunities.
Serves as a change agent to promote the development and integration of systems-thinking, customer focus, and commitment to continuous process improvement. Creates active change by facilitating issue identification, research, and cross-functional corrective action.

Partners cross-functionally to promote high-quality service levels throughout TriWest and its delegated contractors.
Partners with TriWest’s Training and Development and Knowledge Management leaders to provide recommendations to improve training curriculum and job aids
Manages daily operational resources, tracking results against requirements.
Supports the Quality Assurance supervisors in overseeing department staff, assigning and monitoring workflow
Collaborates with Contact Center and Training management teams to achieve TriWest goals and performance standards. Ensures that supervisors and analysts achieve monthly call-monitoring requirement.
Participates in special projects and meetings.
Performs other duties as assigned.
Regular and reliable attendance is required.

Competencies

Communication / People Skills: Ability to influence or persuade others under positive or negative circumstances; Adapt to different styles; Listen critically; Collaborate.

Coping / Flexibility: Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach is required.

Independent Thinking / Self-Initiative: Critical thinkers with ability to focus on things which matter most to achieving outcomes; Commitment to task to produce outcomes without direction and to find necessary resources.

Leadership: Successfully manage different styles of employees; Provide clear direction and effective coaching

Multi-Tasking / Time Management: Prioritize and manage actions to meet changing deadlines and requirements within a high volume, high stress environment.

Problem Solving / Analysis: Ability to solve problems through systematic analysis of processes with sound judgment; has a realistic understanding of relevant issues.

Team-Building / Team Player: Influence the actions and opinions of others in a positive direction and build group commitment.

Technical Skills: Knowledge of TriWest programs, quality assurance programs, instructional design, needs analysis, and post-implementation measurements, quality tools and models; Experience with data management, statistical analysis, performance measurement and monitoring, report design, presentation, and meeting facilitation; Proficient with database software, Excel, Project, PowerPoint, Access, Visio, and other statistical tools; Proficient at application of process improvement tools to projects, such as SPC, MSA, FMEA, DOE, and Six Sigma

Working Conditions

Working Conditions:

Works remotely
Extensive computer work with long periods of sitting

Company Overview

Taking Care of Our Nation’s Heroes.

It’s Who We Are. It’s What We Do.

Do you have a passion for serving those who served?

Join the TriWest Healthcare Alliance Team! We’re On a Mission to Serve®!

Our job is to make sure that America’s heroes get connected to health care in the community.

At TriWest Healthcare Alliance, we’ve proudly been on that important mission since 1996.

Benefits

We’re more than just a health care company. We’re passionate about serving others! We believe in rewarding loyal, hard-working people who are willing to learn as they grow. TriWest Healthcare Alliance values teamwork. Join our team, fulfill your responsibilities, and you may also be considered for frequent pay raises, overtime opportunities to earn even more, recognition and reward programs, and much more. Of course, we also offer a comprehensive and progressive compensation and benefits package that includes:

Medical, Dental and Vision Coverage
Paid time off
401(k) Retirement Savings Plan (with matching)
Short-term and long-term disability, basic life, and accidental death and dismemberment insurance
Tuition reimbursement
Paid volunteer time

TriWest job postings typically include a salary range, which can vary based on the specific role and location, but generally this position ranges from around $107,000 to $119,000 per year.

Equal Employment Opportunity

TriWest Healthcare Alliance is an equal employment opportunity employer. We are proud to have an inclusive work environment and know that a diverse team is a strength that will drive our success. To that end, TriWest strives to create an inclusive environment that supports diversity at every organizational level, and we highly encourage candidates from all backgrounds to apply. Applicants are considered for positions based on merit and without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.

Apply Now

Refine Your Search

duty manager jobs in gilbert, az

Mgr, TRICARE Quality Assurance

Provider Program Manager - APM

Solutions Program Manager

Performing Live Program Manager

Experienced Homeowners Association (HOA) Portfolio Community Manager - East Valley

Collections Manager

Assistant Community Manager - north Scottsdale

Props Manager – Phoenix, AZ

Regional Business Development Manager, West

Flooring Field Manager(Phoenix/Flagstaff)

DDD Group Home Manager

Strategic Account Manager - Commercial Fuel Sales

General Manager-Long Term Care Pharmacy

Bilingual Assistant Manager

Senior Roadway Project Manager

Operations Team Lead I

Consumer Direct Branch Manager

Industrial Maintenance Supervisor

Senior Commercial Lines Account Manager

Commercialization Manager

I want to receive the latest job alert for duty manager in gilbert, az

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