Top 8 Customer service manager Jobs in Gillette, Wy

Customer Service Manager - Gillette, WY
307 RACING MANAGEMENT, LLC —Gillette, WY
- $65,000 a year
- Ability to walk for extended periods
- Office
- Ability to lift 50 pounds

Check out these similar jobs

Based on your search for customer service manager jobs.

Customer Service Manager - Gillette, WY
307 RACING MANAGEMENT, LLC —Gillette, WY
This role requires substantial independent judgment, critical thinking, and the ability to make timely decisions that directly impact guest satisfaction and…
$65,000 a year
Direct Support Professional
Sol Domus Group LLC —Gillette, WY
Maintain a clean, safe, and welcoming environment by performing routine cleaning tasks in resident rooms and common areas. Must be at least 18 years old.
$12 - $16 an hour
Quick Apply

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Director, Customer Relations
4 Over llc —Columbus, OH
This leader will be responsible for leading and scaling a high-performing customer service team while driving initiatives that enhance the overall customer…
$140,000 - $170,000 a year
Manager, Customer Service
Safecor Health —Columbus, OH
Able to develop and maintain positive relationships with customers, employees, officials, and other stakeholders. High School Degree/GED required.
2d

Show more jobs in cities nearby

I want to receive the latest job alert for customer service manager in gillette, wy

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer service manager jobs near gillette, wy

Customer Service Manager jobs in Arlington, TX

Temporary Service jobs in Birmingham, AL

Customer Service Manager jobs in Michigan

Customer Service Manager jobs in Staten Island, NY

Manager jobs in Louisville, KY

Work From Home Customer Service jobs in Connecticut

Customer Service Manager jobs in Green Bay, WI

It Project Manager jobs in Chicago, IL

Customer Service Manager - Gillette, WY

307 RACING MANAGEMENT, LLC
Gillette, WY

Apply Now

Job Details

$65,000 a year

Qualifications

Computer operation
Customer communication
Coaching
Team development
Mentoring
Data interpretation
Productivity software

Full Job Description

Job Summary

The Customer Service Manager provides strategic leadership to the customer service team, ensuring an exceptional guest experience rooted in operational excellence, proactive problem-solving, and high service standards. This role requires substantial independent judgment, critical thinking, and the ability to make timely decisions that directly impact guest satisfaction and property performance. The manager oversees daily operations, coaches team members, and leads continuous improvements in service quality, efficiency, and team capability.

Supervisory Responsibilities

Recruits, selects, and onboard customer service team members with a strong focus on service excellence.

Trains, mentors, and develops employees in customer service best practices, critical thinking, and issue‑resolution strategies.

Creates and manages schedules, assigns tasks, and ensures adequate staffing levels for optimal service delivery.

Approves bi-weekly timecards, manages attendance, and prepares overtime reports.

Conducts timely, constructive performance evaluations using data-driven assessments.

Exercises independent judgment when recommending coaching, disciplinary action, or separation in alignment with company policy.

Duties and Responsibilities

Leads and manages the customer service team, ensuring compliance with company service standards and operational guidelines.

Builds, coaches, and sustains a high‑performing team capable of independent problem-solving and adaptable service delivery.

Establishes clear expectations, performance standards, and accountability practices.

Analyzes guest surveys, feedback, and service trends to identify root causes and implement corrective actions.

Keeps the team updated on changes to products, services, policies, and procedures.

Utilizes critical thinking to interpret guest concerns, resolve complex issues, and determine when escalation is necessary.

Collects, analyzes, and reports data on guest complaints, service performance, and team metrics.

Prepares monthly performance summaries that highlight trends, risks, and strategic recommendations.

Develops and updates knowledge-based documents, FAQs, and self-help resources to streamline service operations.

Identifies operational inefficiencies and recommends improvements to leadership.

Participates in budget planning, contributing insight on staffing, service tools, and resource needs.

Performs additional duties and special projects as assigned.

Required Skills/Abilities

Strong leadership and supervisory capabilities.

Excellent verbal and written communication skills.

Advanced understanding of customer service principles.

Highly organized with exceptional attention to detail.

Proven ability to resolve complex customer issues using independent judgment.

Strong critical thinking skills with the ability to analyze data and make informed decisions.

Skilled in coaching, mentoring, and driving continuous improvement.

Proficient with Microsoft Office and related software tools.

Education and Experience

Bachelor’s degree preferred.

Minimum three years of experience in high-level customer service.

Minimum two years of supervisory or leadership experience.

Physical Requirements

Prolonged periods working at a desk and on a computer.

Ability to move throughout the facility during the workday.

Ability to stand or walk for extended periods.

Ability to lift up to 50 pounds as needed.

Apply Now

Refine Your Search

customer service manager jobs in gillette, wy

Customer Service Manager - Gillette, WY

Check out these similar jobs

Explore jobs in cities nearby

I want to receive the latest job alert for customer service manager in gillette, wy

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected