Overview
At Office Depot, the Retail Team Lead is a part-time role providing “total solutions” to our customers encompassing Products, Technology, Services, Furniture and Print offerings. The Retail Team Lead will quickly build and maintain customer relationships and become a trusted advisor by utilizing provided training to support sales offerings. The Team Lead will support a customer-centric environment, engagement with the local community, all while contributing to a positive culture aligned with the Office Depot 5C values of Customer, Commitment, Change, Caring, and Creativity. The Retail Team Lead will demonstrate a passion for the brand, technology products, furniture, print, and other services/products offered to our customers. Retail Team Lead (PT) will utilize Office Depot's proven sales principles to proactively engage customers, to drive the sales of our total offerings, and properly assess customer needs to ensure satisfaction in every interaction.
Through enthusiasm and expertise, Retail Team Lead will help us create and nurture a vibrant sales culture, enhancing our store's visual and merchandising standards, freight, and logistics activities, and prioritizing unparalleled client satisfaction. The Retail Team Lead will also be a part-time ‘Key Carrier’ for their location and may perform Leader on Duty functions while in the role. In addition, the Retail Team Lead (PT) must be able to perform External Key Carrier responsibilities, which include but are not limited to, opening & closing responsibilities and be scheduled for those respective shifts.
The essential functions of this position may require you to consent to periodic comprehensive background checks conducted by a third-party.
Primary Responsibilities:
- Print Sales and Services:
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- Responsibility in the Print function to support efficient operation while driving overall store sales.
- Operates and assists associates on all equipment within the Print Services area to maintain efficient production and ensure client orders are completed correctly and on-time.
- Effectively utilizes communication tools to request assistance within the Print Services area, and to coordinate the appropriate service for all customers throughout the store.
- Operational Efficiency:
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- Process merchandise accurately and efficiently, adhering to established procedures, deadlines, and visual merchandising standards.
- Identify areas for process improvement and implement plans to reduce waste and inefficiencies. In partnership with all associates, ensure regular loss prevention compliance.
- Ensures compliance with company policies, procedures, and practices; and supports the company’s loss prevention efforts. Performs other duties as assigned.
- Contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives.
- Client Engagement:
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- Drives positive client satisfaction levels including coaching and training to associates to enhance the customer experience.
- Supports community outreach initiatives to drive client/customer retention.
- Works to continually develop personal selling skills and product knowledge through sales and service tools provided to deliver the total solution.
- Performs other duties as assigned.
- External Key Carrier and Leader on Duty:
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- Ensuring the safety and security of the building and associates during the absence of the management team.
- In partnership with all associates, ensure regular loss prevention compliance.
- Performing opening or closing responsibilities.
- This includes driving awareness of key performance indicators, providing guidance to improve results, activation/deactivation of the store’s alarm system, and processes for opening or closing the store.
- May assist in review of cash handling, cashier, and merchandise error logs, register voids, tax exemption and all related cash office audits.
- Other duties as deemed necessary
Education and Experience:
- High School diploma or equivalent education preferred
- Minimum 1-3 years of experience in related field
- Sales and/or Customer Service experience preferred.
- Basic computer skills and the ability to use computers and technology for information, and to access information necessary to complete the job.
- Skilled in Customer Service and Print Services experience would be desired.
- Must possess advanced selling skills · Must possess strong interpersonal and communication skills, which are necessary to establish a selling relationship with customers.
- Must be adaptable to a changing environment.
- Must be able to assist others in a professional environment.
- Possess excellent verbal and written communication skills.
- Must possess the ability to use technology applicable to role, and to access information necessary to complete daily responsibilities.
- Must possess ability to process information/merchandise through POS register system.
- Pays close attention to detail to ensure high quality production in the Print Services area
- Positive and Engaging
- Action Oriented
- Integrity, Accountability & Trust
- Demonstrate passion for the brand, products, services and solutions offered to our customers
- Must possess a desire to continually develop personal selling skills and product knowledge
- Drive for Results
- Decision Quality
- Patience
About The ODP Corporation: The ODP Corporation is a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores. Through its operating companies Office Depot, LLC and ODP Business Solutions, LLC, The ODP Corporation empowers every business, professional, and consumer to achieve more every day.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified. Other duties may be assigned.
Pay, Benefits & Work Schedule: The salary range for this role is 11.70 to 19.43, however all state and local minimum wages will be complied with, resulting in a possible adjustment to the salary range displayed. The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! For immediate consideration for this exciting position, please click the Apply Now button.
You will be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions.
How to Apply: Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button.
Application Deadline: The job posting will remain open for a minimum of 3 days and will expire once the position has been filled.
Equal Employment Opportunity: The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.
We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance.
