Top 82 Customer service representative Jobs in Glen Lyn, Va

Customer Service Manager
SSI Diagnostica Group —Blacksburg, VA
- $80,000 a year
- Monday to Friday
- Remote
- Microsoft Outlook
- 5 years
- Bachelor's degree
- Paid time off
Customer Service Associate I
Family Dollar —Rich Creek, VA
- $12.80 - $13.00 an hour
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Customer Service Representative
Blumont —Radford, VA
- $16.70 - $22.26 an hour
- Full-time
- Computer literacy
- Office
- Residential
- Paid holidays
- Disability insurance
Quick Apply
7d
Evening Customer Service Specialist
All Creatures Veterinary —Princeton, WV
- $12 - $15 an hour
- Part-time
- Private practice
- Computer literacy
- High school diploma or GED
- Paid time off
- Vision insurance
Quick Apply
Customer Service Associate
Big Lots —Princeton, WV
- Part-time
- Merchandising
- High school diploma or GED
- Ability to lift 50 pounds
Quick Apply
Customer Service Representative - State Farm Agent Team Member
Webb Donald - State Farm Agent —Pulaski, VA
- $35,000 - $50,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Health insurance
- Paid time off
Quick Apply
Customer Service & Sales Representative
Shentel —Bluefield, WV
- From $15 an hour
- Overtime
- Remote
- Sales
- 1 year
- Communication skills
- Paid training
- Paid holidays
Quick Apply
Customer Service Associate
Roses/Roses Express/Maxway/Bills Dollar/Super Dollar/Bargain Town/Super 10 —Princeton, WV
- Part-time
- Merchandising
- High school diploma or GED
- Organizational skills
Quick Apply
Customer Service Representative
City National Bank of WV —Princeton, WV
- Full-time
- Office
- High school diploma or GED
- Computer skills
- Health insurance
- Opportunities for advancement
Quick Apply
1d
Customer Success Representative
GigaBeam Networks —Bluefield, WV
- 8 hour shift
- Writing skills
- Pass drug screening
- English
- Health insurance
- 401(k)
Customer Service Associate I
Dollar Tree —Pearisburg, VA
- $13.00 - $13.50 an hour
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Online Customer Service Specialist
Bill Cole Automall of Bluefield —Bluefield, WV
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Pass drug screening
Quick Apply
Client Service Representative-Floater (Radford Branch)
Atlantic Union Bank —Radford, VA
- $17.69 - $26.53 an hour
- Computer literacy
- Writing skills
- Office
- Profit sharing
2d
Manager Customer Experience Operations
Alorica —Bluefield, WV
- Full-time
- Marketing
- Research
- Mid-level
- Health insurance
- Dental insurance
9d
Customer Service Associate - Temporary
Walgreens —Pulaski, VA
- $15.00 - $17.50 an hour
- Part-time
- Maintenance
- English
- Cleaning
- Health insurance
- Dental insurance
14d
PT Customer Service Leader
Food Lion —Radford, VA
- Part-time
- High school diploma or GED
- Accounting
- Communication skills
Customer Service
Taco Bell —Princeton, WV
- From $11 an hour
- Part-time
- No education required
- No experience needed
- Ability to lift 50 pounds
- Paid training
- Employee discount
Quick Apply
Customer Service Associate
Walgreens —Hinton, WV
- $15.00 - $17.50 an hour
- Part-time
- Maintenance
- English
- Cleaning
- Health insurance
- Dental insurance
10h
Customer Service Associate
Par Mar Stores —Talcott, WV
- High school diploma or GED
- 16+ years old
- Guest services
- Opportunities for advancement
- Flexible schedule
Quick Apply
Lead Customer Service Associate
Par Mar Stores —Talcott, WV
- Full-time
- Mid-level
- High school diploma or GED
- Driver's License
- Health insurance
- Dental insurance
Quick Apply

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Customer Service Manager

SSI Diagnostica Group
Blacksburg, VA

Apply Now

Job Details

$80,000 a year

Benefits

Paid time off

Qualifications

Staff supervision
Team supervision
Bachelor's degree

Full Job Description

SSI Diagnostica Group is a global leader in infectious disease diagnostics, helping healthcare professionals prevent, monitor, and diagnose diseases through innovative diagnostic products and solutions. Our organization brings together five respected portfolios—SSI Diagnostica, TECHLAB, Beijing Genesee Biotech (BGB), CTK Biotech, and Gulf Coast Scientific—combining more than 200 years of scientific expertise to improve patient outcomes worldwide.

With a specialized focus on Gastrointestinal, Respiratory, and Bloodborne infectious diseases, we are committed to delivering high-quality diagnostic solutions that make a meaningful difference in healthcare. At TECHLAB, founded by pioneering scientists from the Virginia Tech Anaerobe Laboratory, innovation and scientific excellence have been at the heart of our success since 1989.

Job Summary

We are seeking an experienced and collaborative Customer Service Manager & ERP Global Process Owner to lead customer service operations while serving as the global process owner within Microsoft Dynamics 365 (D365).

In this role, you will oversee a Virginia-based customer service team while driving global process standardization, ERP optimization, system enhancements, and continuous improvement initiatives across the organization. You will play a critical role in delivering exceptional customer experiences while supporting strategic business objectives and cross-functional collaboration worldwide.

This is an exciting opportunity for a solution driven leader who enjoys balancing people leadership, operational excellence, and process improvement.

Key Responsibilities

Lead and develop a high-performing customer service team, fostering a culture of accountability, collaboration, and continuous improvement.

Serve as the Global Process Owner for Customer Service within Microsoft Dynamics 365 (D365), ensuring standardized processes and best practices across the organization.

Drive ERP optimization initiatives, including system enhancements, process improvements, and the integration of new business entities into the D365 environment.

Partner with cross-functional stakeholders to improve operational efficiency, support strategic initiatives, and enhance customer experience.

Develop and deliver training programs to support global adoption of customer service processes and D365 functionality.

Monitor customer service performance metrics, analyze trends, and provide operational insights and recommendations to leadership.

Resolve complex customer issues and escalations while maintaining a strong commitment to customer satisfaction.

Ensure effective team coverage, workforce planning, and cross-training to support business continuity and service excellence.

Lead participation in intercompany integration projects and continuous improvement initiatives across the SSI Diagnostica Group.

Provide hands-on operational support when needed, including performing customer service functions during periods of increased demand or staffing shortages.

Manage supervisory responsibilities, including performance evaluations, coaching, employee development, timecard review, and PTO approvals.

Support customer service operations across multiple global business units, helping drive consistency, efficiency, and exceptional service delivery worldwide.

Tools and Equipment Used

Microsoft Office Suite, specifically Excel, Outlook, and Teams

Microsoft D365

Salesforce.com

Power BI

Work Environment

This is a remote position. The typical schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m.; however, flexibility is required to support global business operations, customers, and project initiatives. Occasional travel may be required for training, business integration activities, and operational support.

Required Qualifications

Bachelor’s degree in Business or a related field.

Minimum of 5 years of management experience in a corporate environment.

Demonstrated leadership experience managing teams and driving performance.

Ability to manage multiple priorities in a fast-paced, global environment.

Strong communication and interpersonal skills with a professional, collaborative approach.
Must reside in the United States.

Preferred Qualifications

Experience working with ERP systems, preferably Microsoft Dynamics 365.

Familiarity with Salesforce.com and Power BI.

Experience in customer service, logistics, order management, or related operational functions.

We are an equal opportunity employer and value diversity. We do not discriminate based on sex, race, color, religion, national origin, gender identity or expression, sexual orientation, age, disability, pregnancy, status as a veteran or any other class protected by law.

TechLab, Inc. participates in the federal E‑Verify program to confirm the employment eligibility of all newly hired employees. Learn more about your rights and responsibilities under E‑Verify at www.e‑verify.gov.

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Refine Your Search

customer service representative jobs in glen lyn, va

Customer Service Manager

Customer Service Associate I

Customer Service Representative

Evening Customer Service Specialist

Customer Service Associate

Customer Service Representative - State Farm Agent Team Member

Customer Service & Sales Representative

Customer Service Associate

Customer Service Representative

Customer Success Representative

Customer Service Associate I

Online Customer Service Specialist

Client Service Representative-Floater (Radford Branch)

Manager Customer Experience Operations

Customer Service Associate - Temporary

PT Customer Service Leader

Customer Service

Customer Service Associate

Customer Service Associate

Lead Customer Service Associate

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