Top 2126 Patient experience manager Jobs in Glendale, Az

Customer Onboarding Specialist
evolvedMD —Scottsdale, AZ
- $75,000 - $90,000 a year
- Hybrid work
- Psychiatry
- Mid-level
- Office
- 401(k) matching
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Patient Education Manager (West)
Rhythm Pharmaceuticals —Phoenix, AZ
- $135,000 - $215,000 a year
- Full-time
- Nursing
- 6 years
- Up to 50% travel
3d
Patient Navigator
CIRCLE THE CITY —Phoenix, AZ
- $46,056 - $52,117 a year
- Spanish
- BLS Certification
- HIPAA
Administrative Assistant
LifeHealth LLC —Phoenix, AZ
- $34.63 an hour
- Weekends as needed
- Military
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Practice Manager
Pediatric Associates —Avondale, AZ
- Full-time
- CPR Certification
- BLS Certification
- Mid-level
Quick Apply
Discharge Supervisor
Community Bridges, INC —Tolleson, AZ
- Full-time
- Mid-level
- Residential
- Master's degree
- Disability insurance
- Health insurance
Quick Apply
Sr Patient Experience Analyst
Phoenix Children's Hospital —Phoenix, AZ
- Full-time
- Office
- Analysis skills
- Children
- Vision insurance
Patient Services Team Lead
Laboratory Sciences of Arizona —Goodyear, AZ
- Full-time
- Ability to walk for extended periods
- Research
- High school diploma or GED
Marketing Coordinator
St Joseph Hospital & Medical Center —Phoenix, AZ
- $24.33 - $36.19 an hour
- Full-time
- Research
- Mid-level
- 3 years
7d
Case Manager - Phoenix, AZ
Insmed Incorporated —Phoenix, AZ
- $39 - $50 an hour
- Full-time
- Remote
- HIPAA
- Mid-level
- Bachelor's degree
- Employee stock purchase plan
- Disability insurance
8d
Provider Team Coordinator - Banner Boswell Medical Center
Vituity —Sun City, AZ
- Per diem
- OSHA
- Urgent Care
- HIPAA
- Profit sharing
- Wellness program
Office Manager
Canyon Home Care & Hospice LLC —Glendale, AZ
- On call
- Computer literacy
- Mid-level
- Office
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Patient Safety Program Manager DV
HonorHealth —Phoenix, AZ
- Full-time
- Nursing
- RN License
- Hospital
Program Integrity Manager
CVS Health —Phoenix, AZ
- $54,300 - $145,860 a year
- Full-time
- Hybrid work
- 5 years
- Office
- Analysis skills
- Health insurance
- Dental insurance
10d
Speech Therapist - Home Health
Nightingale Homecare —Phoenix, AZ
- $32.85 - $83.45 an hour
- Per diem
- Driver's License
- Experience working with children
- Home Health
- 401(k)
- Paid time off
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Pharmacist - Phoenix Metro Area Floater - Per Diem (PRN)
VytlOne —Surprise, AZ
- $72 - $73 an hour
- Online Application
- Management
- Mid-level
- Clinic
Quick Apply
Physical Therapy Manager - 50k Sign-On Bonus
The CORE Institute | HOPCo —Phoenix, AZ
- CPR Certification
- Doctoral degree
- Physical & Rehabilitation Medicine
- Loan forgiveness
Quick Apply
4d
Nurse Practitioner
Catalytic Health Partners —Glendale, AZ
- From $120,000 a year
- Full-time
- Spanish
- Vital signs
- Management
- Health insurance
- Dental insurance
Quick Apply
8d
Occupational Therapist-OT $2500 Sign on Bonus!
Sunview Respiratory & Rehab —Youngtown, AZ
- $86,000 - $96,000 a year
- Full-time
- Skilled nursing facility
- Inpatient
- Rehabilitation center
- Health savings account
- Health insurance
Quick Apply
Nurse Practitioner
Catalytic Health Partners —Tempe, AZ
- From $120,000 a year
- Full-time
- Spanish
- Vital signs
- Management
- Health insurance
- Dental insurance
Quick Apply
7d

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Customer Onboarding Specialist

evolvedMD -
Scottsdale, AZ

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Job Details

$75,000 - $90,000 a year

Benefits

401(k) matching

Qualifications

Customer communication
Stakeholder relationship building

Full Job Description

Customer Onboarding Specialist

Location: This position is hybrid with 2 days remote/3 days in our HQ in Scottsdale when not traveling. There may be quarterly travel required to support new customer implementations, site readiness activities, and in-person onboarding support.

The Customer Onboarding Specialist serves as the implementation lead and early partnership quarterback for new evolvedMD customers. This individual is responsible for translating contractual intent into operational reality — guiding customers through onboarding, aligning stakeholders, designing site-specific workflows, and ensuring both customer teams and evolvedMD clinical staff are prepared to successfully deliver care within the Collaborative Care Model (CoCM).

This role is primarily implementation-focused, with approximately 65–70% of time dedicated to implementation ownership and workflow execution and 30–35% focused on structured training and readiness activities for both customers and internal clinical teams.

Compensation

First year compensation $75,000 to $90,000 annually (DOE)
Metric driven bonuses
$1,200 annual technology allowance
401(k) company match up to 3%

Qualifications

Required

3+ years of experience in one or more of the following:
- Enterprise onboarding
- Strategic account management
- Healthcare implementation
- M&A integration
- Health system operations
- Enterprise account onboarding
- Strategic account management
- Health system partnership implementation
- Cross-functional enterprise program leadership
Experience working with complex, multi-stakeholder organizations.
Demonstrated success leading cross-functional initiatives independently.
Strong executive presence and communication skills.
Proven ability to manage ambiguity and build process from scratch.

Preferred

Experience with Collaborative Care Model (CoCM) or integrated behavioral health
EHR implementation experience (Athena, Epic, Cerner, etc.)
Experience training clinical teams
Experience partnering with healthcare systems or large provider groups

What Success Looks Like

Strong stakeholder alignment and executive sponsorship early in the engagement
Clearly documented workflows and rules of engagement
Successful deployment and integration of evolvedMD clinical team members
High engagement and buy-in across practice teams
Clinical teams prepared and confident at go-live
Smooth transition from onboarding to Account Management
Early indicators of clinical, operational, and partnership value and potential barriers

Key Responsibilities

Customer Implementation & Activation

Lead the full implementation lifecycle from contract signature through go-live and stabilization
Develop and manage timelines, milestones, and success metrics
Facilitate implementation meetings with executive, operational, and clinical stakeholders
Establish rules of engagement and communication cadences
Identify risks early and proactively drive resolution
Ensure customers meet operational, clinical, and billing readiness requirements

CoCM Education & Workflow Design

Educate customers on CoCM workflows, documentation expectations, and billing requirements
Translate requirements into practical frontline workflows
Design site-specific workflows aligned with CoCM standards and local operations
Ensure alignment across scheduling, referral pathways and behavioral health screening
Maintain clear documentation of customer-specific workflows
Translate customer workflows into internal guidance for BHMs, Care Coordinators, Clinical Managers, and Psychiatric Consultants
Train clinical teams on scheduling, documentation nuances, and communication pathways
Ensure teams are prepared to operate confidently on day one

Relationship Building & Cross-Functional Coordination

Build trusted relationships across executives, clinical leadership, and frontline staff
Navigate complex multi-stakeholder environments
Partner with Clinical, Operations, Billing, IT, Talent, and Marketing teams
Serve as the bridge between customer expectations and internal execution

Post-Go-Live Stabilization

Support early ramp-up and workflow adoption
Identify optimization opportunities and reinforce training
Partner with Account Management for transition into long-term ownership

Core Competencies

Strategic & Analytical: You understand systems, incentives, and stakeholder dynamics. You can quickly assess organizational complexity and build a plan that drives alignment and execution.
Enterprise-Ready: You are comfortable engaging C-suite executives while also earning trust from practice managers and frontline staff. You adjust your communication style without losing clarity or authority.
Integration-Minded: You may come from M&A integration, enterprise account onboarding, or strategic account management. You understand that the first 60–90 days define the trajectory of the partnership.
Builder Mentality: This is a newly scoped role. You will not have another person in the same position to lean on. You are energized by creating structure where it doesn't yet exist and defining best practices for the future.
Value-Driven: You naturally orient conversations around outcomes, ROI, operational impact, and measurable progress—not just task completion.
Highly Accountable: You take ownership of results. You are energized by moving a partnership from contract signature to successful activation. You close loops. You drive clarity. You follow through.

About Us

At evolvedMD, we are leading the integration of behavioral health services in modern primary care. How? We use a uniquely upfront, innovative, and ongoing approach that places our clinicians on site and in person at each of the practices we serve. As one of America's largest and most seasoned companies dedicated to integration, we fully embed behavioral health managers into a collaborative team. evolvedMD is committed to meeting patients where they are most comfortable: whether that is in person and on site at your practice location or virtual. We offer early, comprehensive, and dedicated care to help patients achieve the best possible behavioral health outcomes.

To find out more about what it's like to work at evolvedMD, visit our Resources and News page at https://www.evolvedmd.com/resources where you can learn about our culture, leaders, innovations, and impact in the community.

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Refine Your Search

patient experience manager jobs in glendale, az

Customer Onboarding Specialist

Patient Education Manager (West)

Patient Navigator

Administrative Assistant

Practice Manager

Discharge Supervisor

Sr Patient Experience Analyst

Patient Services Team Lead

Marketing Coordinator

Case Manager - Phoenix, AZ

Provider Team Coordinator - Banner Boswell Medical Center

Office Manager

Patient Safety Program Manager DV

Program Integrity Manager

Speech Therapist - Home Health

Pharmacist - Phoenix Metro Area Floater - Per Diem (PRN)

Physical Therapy Manager - 50k Sign-On Bonus

Nurse Practitioner

Occupational Therapist-OT $2500 Sign on Bonus!

Nurse Practitioner

I want to receive the latest job alert for patient experience manager in glendale, az

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