Top 3029 Customer service team lead Jobs in Glendale, Ca

Operations Manager
NAMI Greater Los Angeles County —Glendale, CA
- $52,000 - $66,560 a year
- Weekends as needed
- Hybrid work
- Background check
- Spanish
- Inventory management
- Mileage reimbursement
- Paid holidays
Quick Apply
14d
Customer Service Operations Supervisor
Giggle Fiber, LLC —Monrovia, CA
- $70,000 a year
- Weekends as needed
- Microsoft Excel
- 5 years
- English
- Health insurance
- Dental insurance
Quick Apply
3d
Customer Support Team Member
Cresyn Consulting Inc —Culver City, CA
- $900 - $1,100 a week
- Full-time
- Background check
- High school diploma or GED
- In-person
Quick Apply
8d
Customer Service Supervisor
Public Storage —Glendale, CA
- $60,000 - $65,000 a year
- Full-time
- Mid-level
- Analysis skills
- US work authorization
- Paid holidays
- Dental insurance
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13d
Customer Service Representative 1230 Rev 08/28/25
City of Los Angeles, CA —Los Angeles, CA
- $66,669 - $105,736 a year
- Full-time
- Office
- Entry level
Clean Team Lead
Walmart —Burbank, CA
- $22 - $35 an hour
- Full-time
- High school
- Sanitation
- Mid-level
- Paid jury duty
- Disability insurance
Email Support Representative
ONE MORTGAGE LLC —Los Angeles, CA
- $25.28 - $30.44 an hour
- Full-time
- Hybrid work
- Computer literacy
- Analysis skills
- Organizational skills
- Relocation assistance
- Health insurance
Quick Apply
3d
Customer Service QA Lead
REVOLVE —Cerritos, CA
- $28 - $30 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Mid-level
Quick Apply
Customer Service – REMOTE
MicroArt Semi Permanent Makeup —Los Angeles, CA
- $150,000 - $300,000 a year
- Remote
- Microsoft Outlook
- 2 years
- Communication skills
Customer Service Associate - Temporary
Walgreens —Glendale, CA
- $17.87 - $20.00 an hour
- Temporary
- Maintenance
- English
- Cleaning
- Health insurance
- Dental insurance
Payment Customer Support Manager - USDS
TikTok USDS JV —Los Angeles, CA
- $83,600 - $192,534 a year
- Hybrid work
- Analysis skills
- Fair chance
- Training & development
- Paid parental leave
- Paid holidays
CUSTOMER SERVICE REPRESENTATIVE 1230 REV 08/28/25
City of Los Angeles —Los Angeles, CA
- $66,669 - $105,736 a year
- Weekends as needed
- Computer literacy
- Mid-level
- Analysis skills
- Dental insurance
- Life insurance
Customer Service Representative (On-Site) — Research Compounds
Urban Packaging Corp. —Los Angeles, CA
- From $25 an hour
- Full-time
- Customer service
- Mentoring
- In-person
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Customer Success Manager
Cruva —Los Angeles, CA
- $70,000 - $100,000 a year
- Full-time
- Remote
- English
- Mid-level
- Leadership
Quick Apply
Voice of the Customer (VoC) Escalation Specialist - USDS
TikTok USDS JV —Los Angeles, CA
- $83,600 - $192,534 a year
- Hybrid work
- Mid-level
- SQL
- Continuous improvement
- Paid parental leave
- Paid holidays
Customer Support Specialist
Remote Talent Cloud —Los Angeles, CA
- $20,800 - $41,600 a year
- Contract
- Remote
- Computer literacy
- English
- Entry level
Quick Apply
Lead Patient Service Rep - Congress (Pasadena)
Cedars-Sinai —Pasadena, CA
- $25.88 - $40.11 an hour
- 8 hour shift
- Outpatient experience
- High school diploma or GED
- Fair chance
Lead Agent, Premium Services Greeter/VIP Driver
Envoy Air Inc. —Los Angeles, CA
- $32.65 an hour
- Weekends as needed
- 18 years or older
- Inventory management
- Customer service
- On-the-job training
- Life insurance
Customer Service Representative
Lumina Studio —Los Angeles, CA
- $4,097.98 - $4,935.20 a month
- Full-time
- High school diploma or GED
- In-person
- Communication skills
Quick Apply
8d
Customer Service Representative
Brio Water Technology, Inc. —Glendale, CA
- $24 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- Computer literacy
- Paid holidays
- Health insurance
Quick Apply

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Operations Manager

NAMI Greater Los Angeles County
Glendale, CA

Quick Apply

Job Details

Full-time
$52,000 - $66,560 a year
14 days ago

Benefits

Internet reimbursement
Mileage reimbursement
Paid holidays
Health insurance
Dental insurance
Paid time off
Cell phone reimbursement
Parental leave
Vision insurance
403(b)

Qualifications

Project team coordination
Volunteer recruitment for social programs
Volunteer coordination for social programs
Teamwork
Program design
Google Drive
Volunteer management
Team leadership
Spreadsheets
Service scheduling
Social service program staff supervision
Zoom
Meeting scheduling
Documentation tools
Supervising experience
Volunteer training
Bachelor's degree
Video conferencing software
Fundraising
Collaborative technology platforms
CRM system proficiency
Productivity software
Video conferences (communication methods)
Volunteer recruitment
Non-profit experience
Achieving project delivery timelines
Video conferencing systems operation

Full Job Description

About NAMI Glendale and NAMI GLAC
NAMI Glendale is an affiliate of NAMI Greater Los Angeles County (GLAC), a 501(c)3 non-profit nonprofit that leads a network of grassroots chapters promoting peer-led mental health, recovery, and equity across LA County. For more information, visit www.namiglac.org/ and www.nami.org/.

POSITION: Operations Manager (Full-Time)
Reports To: Director of Chapter Services, NAMI Greater Los Angeles County (GLAC)

FLSA Status: Hourly
Hours & Rate: Full-Time, 40 hours per week at $25-$32/hour, DOE. Hybrid.
Service Area: Glendale, Burbank, Eagle Rock, Hollywood, Echo Park, Lincoln Heights, El Sereno, and Highland Park.

Benefits

● $50/month internet and phone stipend

● 48 hours sick time per calendar year

● 12 paid holidays per year

● 2 weeks paid vacation

● Medical benefits package (includes Vision and Dental)

● 403(b) retirement plan

About the Role

The Operations Manager oversees day-to-day operations, supervises staff and facilitators, and ensures efficient delivery of high-quality mental health support, education and advocacy programs. This position works closely with the Glendale Board of Managers and community while maintaining alignment with NAMI GLAC standards.

This role is critical to ensuring that individuals and families across the service area can reliably access free, high-quality mental health support. Success means programs run smoothly, staff feel supported, partnerships are strong, and participants receive excellent mental health support.

Responsibilities

● Supervise and support a team of staff and volunteers, providing day-to-day guidance, schedule management, and performance feedback to ensure consistent, high-quality program delivery

● Provide training and onboarding for new staff and volunteers on established systems, tools, and protocols

● Implement operational procedures, workflows, and reporting processes, ensuring staff understand and follow organization-wide standards

● Directly perform program coordination and administrative tasks (scheduling, outreach, registration, reminders, materials, data entry) when needed, including serving as the primary coordinator for support groups and classes in chapters that do not yet have dedicated staff

● When launching new or small programs, act as the primary coordinator until there is sufficient volume to justify additional staff, ensuring all logistics, communications, and follow‑through are completed accurately and on time

● Participate in developing local chapter goals aligned with county-level NAMI GLAC strategic plan; monitor program metrics and flag issues, risks, and opportunities to the Director

● Meet regularly with Director of Chapter Services and attend monthly Glendale board meetings; deliver project milestones and outcomes on deadline

● Ensure that programs fulfill grant deliverables, track grant outcomes, maintain required documentation and submit timely and accurate monthly program reports

● Monitor budget spending, process invoices and reimbursements, handle donations and deposits, and purchase/manage inventory to ensure alignment with approved plans

● Maintain accurate databases and records in CRM and other designated systems; ensure timely data entry for reporting

● Initiate outreach and build community partnerships; develop and maintain relationships with schools, clinics, hospitals, and social service agencies to expand program access

● Coordinate, lead and participate in outreach efforts, community events, and health fairs; oversee chapter website, social media, and newsletters

● Support chapter fundraising campaigns, strengthen donor and sponsor relationships, and maintain engagement through timely communication and impact updates

Required Qualifications

● Experience supervising staff or leading teams in a nonprofit or community setting with attention to consistency and compliance

● Strong time management, organizational and coordination skills, with the ability to manage multiple stakeholders, programs and deadlines

● Experience with program planning and promotion, including participant engagement and recruitment

● Experience working with volunteers, including recruitment, training and retention

● Clear, professional communication skills with internal staff, external partners, and community members

● Proficiency with standard office and collaboration tools (Microsoft Office, Google Drive, email, spreadsheets, communication platforms)

● Knowledge of or ability to learn CRM systems (e.g., Bloomerang, Salesforce)

● Experience coordinating meetings and events using videoconferencing software (Zoom) and scheduling software

● Must live in Los Angeles County and can reasonably commute to and/or have strong ties within the service area of NAMI Glendale (Glendale, Burbank, Eagle Rock, Hollywood, Echo Park, Lincoln Heights, El Sereno, and Highland Park)

Preferred Qualifications

● Engagement with NAMI programs and/or NAMI Glendale membership

● Bilingual (e.g. English/Spanish or English/Armenian) to serve Glendale's diverse communities

● Relevant education, training, certification, or equivalent experience in nonprofit management, operations, social services, mental health advocacy, or a related field

● Bachelor’s degree preferred; master’s degree a plus in a related field. Equivalent experience will be considered

● Experience with community engagement, marketing, public presentations, newsletter campaigns and/or mental health advocacy

● Work independently, collaboratively and take initiative to adapt to and identify unmet needs

Work Environment

· This role may require sitting, standing, walking, using a computer, attending off-site meetings or events, and occasionally lifting or transporting program materials.

· Ability to travel within the service area as needed, including transporting materials for programs and events. Mileage reimbursement is provided in accordance with organizational policy. Residence in the service area strongly preferred.

· Hybrid work environment, with regular on-site presence required for meetings, program enablement, outreach events, and operational needs.

· Maintain regular work schedule within normal M-F/ 9-5 business hours with the ability to shift your work schedule as-needed to work occasional evenings and weekends for programs and events.

· This nonexempt role requires accurate recording of all hours worked and adherence to NAMI GLAC policies for remote work, timekeeping, and overtime approval.

· Adherence to NAMI GLAC Code of Ethics and Employee Handbook policies.

· Maintain a professional presence when representing NAMI GLAC, including attire appropriate to the setting and audience.

NAMI GLAC is an equal employment opportunity employer. NAMI GLAC does not make employment decisions or discriminate based on protected characteristics including, but not limited to, race, color, religion, national origin, ancestry, marital status, sex, gender (including gender identity and/or gender expression), sexual orientation, age, physical or mental disability, veteran status, or genetic information as prescribed by applicable local, state, and federal law. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the role.

To Apply

If you qualify, please submit your applications, cover letter, and resume at namiglendale.org/careers. Once submitted and if qualified, we will be in contact with you. Please note that your submission will not be reviewed unless all required items are received. Applications will be accepted until this role has been filled.

We strive for inclusivity, equity, and diversity by attracting extraordinary people from diverse backgrounds. We promote equal opportunity in the recruitment, selection, training, compensation, promotion, and benefits of all employees.

Pay: $52,000.00 - $66,560.00 per year

Benefits:

403(b)
Health insurance
Paid time off
Parental leave
Vision insurance

Experience:

team management: 1 year (Required)
program management: 1 year (Required)

Ability to Commute:

Glendale, CA 91205 (Required)

Work Location: Hybrid remote in Glendale, CA 91205

Quick Apply

Refine Your Search

customer service team lead jobs in glendale, ca

Operations Manager

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Clean Team Lead

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Payment Customer Support Manager - USDS

CUSTOMER SERVICE REPRESENTATIVE 1230 REV 08/28/25

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Voice of the Customer (VoC) Escalation Specialist - USDS

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