The Wedding & Catering Service Manager serves as the liaison between various hotel departments and the catering client. They must effectively communicate and coordinate all aspects of event planning and group stays for on-property weddings, social events, local corporate events, and more. Once an event is contracted by a Sales Manager, the assigned Service Manager works closely with the client to gather event details, draft banquet event orders, arrange billing, create floorplans, greet the client day-of and ensure the event is set up for success.
Partner with Sales Manager & catering client to effectively manage assigned functions
Work with client and various departments within the hotel to plan all aspects of the function or event to include, but not limited to:
Food and beverage requirements/tastings, timeline of events, audio-visual requirements, function room set up, floor plans, special meal requests, detailed billing instructions, payment collection, etc.
Hotel rooming lists, VIP room assignments, amenity requests, arrival/departure details, housekeeping details, etc.
Prepare complete, accurate and timely Banquet Event Orders (BEOs) and Group Resumes with all event details to be distributed to other hotel departments by established deadlines
Conduct weekly BEO meetings with management team
Strive to achieve a balance between service standards and the profitability of the organization
Requires flexibility and ability to work a varied schedule which is based on schedule of events assigned and levels of business – evenings, weekends and some holidays included
2 years of previous experience as an Event Manager, Conference Services Manager or in a similar Event Planning role preferred
Ability to handle multiple clients, ongoing programs, onsite events, and high-pressure situations
Strong time management skill and ability to balance current and future business
Strong interpersonal skills to provide overall guest satisfaction and work with a team
Strong organizational skills and demonstrates a detail-oriented nature
Excellent communication skills: verbal, written and non-verbal
Presents appropriately and professionally on and off property as a representative of the hotel
Highly proficient in Microsoft Office (Word, Excel, Outlook)
Experience with floor plan software (such as Prism, All Seated or CVENT) is preferred
Experience with hotel operating systems (such as STS, Opera, Delphi, etc.) is preferred
Must be able to stand/walk/step for extended periods of time
Must be able to lift as much as 20 pounds
Competitive Pay & Advancement Opportunities
Health Benefits, Life Insurance Benefits and 401K Retirement Plan after 90 days
Employee Discounts on Dining & Lodging
About The Queensbury Hotel: The Queensbury Hotel is managed by Spruce Hospitality Group and is located in the heart of downtown Glens Falls, NY. Built in 1926, it is a Historic Hotel of America and on the National Registry of Historic Places. The property has 123 newly renovated guest rooms, two restaurants and 15,000+ square feet of newly expanded event space that hosts weddings, social events, meetings and conferences. Please visit our website at: www.thequeensburyhotel.com
The Queensbury Hotel, built in 1926, is a historic icon in the city of Glens Falls, NY. The 123-room boutique hotel offers two restaurants, thousands of feet of square footage for meeting and event space as well as an indoor heated pool and hot tub, and a newly renovated fitness center.
