Top 19 Hotel management Jobs in Gloucester, Ma

Hotel General Manager
Holiday Inn Express —Lawrence, MA
- From $68,000 a year
- Weekends as needed
- Management
- Customer service
- Merchandising
- Health insurance
- Dental insurance
Quick Apply
Estate & Guest Experience Manager
BBM Management —Gloucester, MA
- $60,000 - $100,000 a year
- Part-time
- Mid-level
- 3 years
- In-person
Quick Apply
14d
Hotel General Manager
Extended Stay America —Peabody, MA
- $75,000 a year
- Full-time
- Spanish
- Word processing
- Computer literacy
- AD&D insurance
- Disability insurance
Quick Apply
General Manager
Residence Inn Peabody —Peabody, MA
- Weekends as needed
- Bilingual
- Ability to walk for extended periods
- 5 years
Banquet Manager
DoubleTree by Hilton Boston-Andover —Andover, MA
- $50,000 - $60,000 a year
- Full-time
- Mid-level
- In-person
- Leadership
- Health insurance
- Dental insurance
Quick Apply
District Manager - Valet & Front End Services (Boston District)
Towne Park —Malden, MA
- $131,400 - $197,100 a year
- Full-time
- 7 years
- Microsoft Outlook
- Up to 50% travel
- AD&D insurance
- Paid holidays
Assistant General Manager
Hilton Garden Inn Boston/Logan —Boston, MA
- Weekends as needed
- Microsoft Excel
- English
- Windows
- Disability insurance
- Health insurance
Quick Apply
8d
Event Sales Manager - Beauport Hotel
Beauport Hotel Gloucester —Gloucester, MA
- $60,000 - $65,000 a year
- Weekends as needed
- Ability to walk for extended periods
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
Hotel Team Leader
Extended Stay America —Peabody, MA
- $25 - $26 an hour
- Full-time
- Mid-level
- Hotel
- Continuous improvement
- AD&D insurance
- Disability insurance
Quick Apply
Front Desk Supervisor - Full Time
Giri Hotel Management —Peabody, MA
- From $24 an hour
- Weekends as needed
- Mid-level
- Hotel
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
2d
Assistant Hotel Manager
American Cruise Lines —Gloucester, MA
- Full-time
- Bar
- Sales
- Military
- Dental insurance
- Vision insurance
Quick Apply
Hotel Front Office Supervisor
Hilton Garden Inn Boston/Logan —Boston, MA
- Weekends as needed
- Microsoft Excel
- Inventory management
- Basic math
Quick Apply
Director of Sales
Residence Inn Peabody —Peabody, MA
- Extended hours
- Marketing
- Computer literacy
- Writing skills
Front Desk Supervisor
Hampton Inn Boston-Logan Airport —Revere, MA
- $23 an hour
- Weekends as needed
- Microsoft Excel
- Mid-level
- Hotel
- Paid holidays
- Health insurance
Quick Apply
8d
Front Office Manager
Hampton Inn by Hilton Boston Logan Airport Chelsea —Chelsea, MA
- $55,000 - $57,000 a year
- Weekends as needed
- Mid-level
- Hotel
- Contracts
- Wellness program
- Commuter assistance
Director of Finance
Pyramid Hotel Group —Chelsea, MA
- $90,000 - $110,000 a year
- Full-time
- CPA
- 5 years
- Finance
11d

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Pyramid Hotel Group —Manchester, NH
Remain attentive, courteous, and helpful to guests at all times. College degree in Hospitality Management, Business, or related field preferred.
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Director of Sales
Hilton Garden Inn Manchester Downtown —Manchester, NH
Work with the Company Director of Sales to develop the room revenue sales plans by market segment and the development of the marketing plan and budgets to…
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Glenlaurel Inn —Rockbridge, OH
Responsible for guest relations as a liaison between departments for the optimal guest experience through coordination of staff (30) with department managers.
$50,000 - $65,000 a year
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Hotel General Manager
Confidential —Columbus, OH
Enhance guest services by overseeing front desk operations, multi-line phone systems, phone etiquette standards, and resolving guest issues efficiently.
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5d

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Hotel General Manager

Holiday Inn Express
Lawrence, MA

Quick Apply

Job Details

Full-time
From $68,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
On-the-job training
Vision insurance

Qualifications

Customer communication
Management
Customer service
Driver's License
OPERA
Hotel experience

Full Job Description

Be... an Innovator, a Motivator, a Leader, a Team Player; Most of all, Be Baywood!

With our "It's My Pleasure!" philosophy we have become one of the Nation's fastest growing hotel development & management companies. Get to know us on LinkedIn and Facebook and discover why we believe it's "Better at Baywood!"

Join us as the Hotel General Manager at our Holiday Inn Express, Lawrence, MA location

Experience:

Minimum of 2 years experience as a Hotel General Manager in similar type & size hotel preferred
2 years additional management experience (of which 1 year is in hotels)
Proven track record of increasing profit (GOP) while exceeding Brand & Corporate goals for guest and associate satisfaction
Local market experience preferred
IHG experience preferred

Summary

Responsible for the upkeep and the efficient, profitable operations of the hotel by providing a safe, clean, environment where employees provide, and guests experience, flawless customer service that is legendary throughout the industry.

Essential Job Duties

Hotel Profitability:

Ensures the attainment of established budgeted goals for all departments of Hotel

Monitors compliance with labor standards and staffing guidelines by all departments
Monitors compliance with annually established room rate plan
Monitors operating expense tracking system for all departments
Administers approved incentive programs
Conducts required meetings (ex. Daily Huddle, weekly staff) to ensure interdepartmental communication and coordination of mutual goals
Audits departmental procedures and performance. Modifies procedures as needed.
Monitors rooms inventory and merchandising procedures.
Conducts quarterly rate surveys of competitive hotels and monitors program for competitive analysis and price-value assessment
Monitors and ensures compliance with amenity programs, franchise and company standards, as well as promotional materials
Assures compliance with established Manager On Duty (M.O.D.) Program
Participates in scheduled meetings as required by corporate. This includes revenue management, safety, budget, sales & regional operations meetings

Asset Management:

Exceeds Brand and/or Baywood quality standards ensuring a favorable franchise inspection grade for the property

Submits annual Capital and Repair & Maintenance (R&M) budgets for approval by Corporate Office
Ensures completion of all approved Capital and R&M items, coordinating with Regional Operations Manager and Manager of Purchasing
Conducts daily inspections of guest rooms to ensure housekeeping is meeting/exceeding cleanliness standards
Conducts bi-weekly property inspections and approves action plans to include time-table to resolve problems
Attends Asset Management meetings

Guest Satisfaction/Public Relations:

Promotes guest satisfaction in an effort to obtain repeat business of leisure and business markets

Evaluates all guest complaints and ensures corrective action is taken by department heads
Monitors guest responses, responding as needed; executes action plan to correct issues
Hosts social events/receptions as required by the Brand and/or Baywood Hotels
Plays active role in community through affiliation with various community organizations to promote and maintain positive image for hotel
Participates in the BEAR (Baywood Hotels'Education And Reach Initiatives) activities and other company-sponsored community service & fundraising events

Human Resources:

Ensures employees are provided with the necessary structure, motivation, and training to satisfy their needs and achieve organizational goals

Interviews, selects, trains, and counsels associates
Ensures that all new hires are given the proper onboarding experience
Ensures that staff is properly trained by their managers
Ensures adequate staffing levels are maintained, adhering to budgetary and staffing guidelines
Ensures compliance of all department heads with goal-oriented job descriptions and reviews goals with each individual
Maintains associate files, ensuring all documents are current (including job descriptions and version of handbook)
Ensures that performance evaluations are being issued as required by corporate
Encourages promotion from within, associate engagement and development through goal setting, employee training and participating in all corporate mandated associate-focused initiatives
Ensures hotel is in compliance with all Baywood policies, Federal and State laws with regards to all personnel practices, safety initiatives, & labor-related postings
Payroll processing and reconciliation

Personal Development:

Ensures continual efforts are made to increase management abilities and knowledge

Attends annually a minimum of one advanced management training seminar
Attends classes to become knowledgeable or maintain proficiency in the latest industry-related technology
Attends franchise & Baywood mandated training courses as required

Consistently models the behavior of a 'Baywood Ambassador' who:

Maintains a professional image, including grooming, verbiage, and body language, at all times
Warmly greets both guests and coworkers (using the 10/5, first & last rule) every time they come in contact
Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction
Fosters teamwork by offering assistance to others, as needed
Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues; reports discrepancies to the proper department
Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures
Recommends other Baywood properties to our guests, when appropriate
Consistently demonstrates our It's My Pleasure service philosophy by identifying and seizing each golden opportunity to exceed guest expectations
Additional duties may be added at any time at the discretion of management

Skills/Qualifications

Education:

Bachelor's degree in Hospitality or related field preferred; however, skills/knowledge gained through on-the-job training and previous experience may substitute for degree

Certifications / Licenses:

Must possess and maintain a motor vehicle operator's license in good standing
Brand General Manager certification preferred

Additional Skills:

Ability to multi-task
Ability to communicate effectively, both written and oral
Ability to work the shifts required for the position
Ability to learn and adhere to Brand & Baywood Hotels' standards
Ability to take information from various sources and determine a responsible course of action
Ability to understand interdepartmental relationships
Ability to operate office equipment and industry specific software (Opera, PMS)
Ability to remain calm during stressful situations
Ability to motivate and lead a team
Ability to read, interpret and analyze financial reports, P&L Statements, Sales & Marketing reports
Proficient in Microsoft Office
Proficient in Google Apps for Work preferred

Physical Demands

Walking and Standing: 60 -70%
Sitting: up to 30-40%
Bending, Stooping, Reaching: Occasionally
Lifting, Push/Pull: 40 lbs infrequently
Driving: Occasionally
Traveling: Infrequently

Environmental Conditions:

Inside: Protection from weather conditions, but not necessarily from temperature changes.
Outside: Transitioning from inside to outside of building and vehicle, assisting guests in varying weather conditions

Baywood Hotels is an Equal Opportunity Employer and a Drug-Free Workplace. M/F/Vets/Disabled

Job Type: Full-time

Pay: From $68,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Schedule:

Day shift
Evening shift
Holidays
Monday to Friday
Morning shift
Weekends as needed

License/Certification:

Driver's License (Required)

Shift availability:

Day Shift (Required)
Night Shift (Required)

Work Location: In person

Quick Apply

Refine Your Search

hotel management jobs in gloucester, ma

Hotel General Manager

Estate & Guest Experience Manager

Hotel General Manager

General Manager

Banquet Manager

District Manager - Valet & Front End Services (Boston District)

Assistant General Manager

Event Sales Manager - Beauport Hotel

Hotel Team Leader

Front Desk Supervisor - Full Time

Assistant Hotel Manager

Hotel Front Office Supervisor

Director of Sales

Front Desk Supervisor

Front Office Manager

Director of Finance

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