Top 14 Helpdesk support Jobs in Goshen In

Desktop Support Analyst I
ARBOC —Middlebury, IN
- $55,000 a year
- Full-time
- Office
- Ability to lift 50 pounds
- Travel
- AD&D insurance
- Disability insurance
Quick Apply
IT Desktop Support
Axiom Technologies —Warsaw, IN
- Part-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
Help Desk Technician
Forest River, Inc. —Elkhart, IN
- Word processing
- Mid-level
- Windows
- Opportunities for advancement
Help Desk Analyst
Beacon Health System —Granger, IN
- Overtime
- Computer Science
- Writing skills
- Research
Data Conversion Specialist
Harmony Healthcare IT —South Bend, IN
- Hybrid work
- Computer science
- Computer Science
- 5 years
- Flexible schedule
Quick Apply
Managed Services Engineer
Aunalytics —South Bend, IN
- Full-time
- 3 years
- Driver's License
- Mentoring
Quick Apply
Solutions Architect
Harmony Healthcare IT —South Bend, IN
- Remote
- Microsoft Excel
- Microsoft Outlook
- Bachelor's degree
Quick Apply
Data Integration Specialist II
Harmony Healthcare IT —South Bend, IN
- Hybrid work
- Computer science
- Computer Science
- Bachelor of Science
Quick Apply
Help Desk Specialist
LifeStance Health —Mishawaka, IN
- $25 - $28 an hour
- Full-time
- Mid-level
- Continuous improvement
- SharePoint
- Paid parental leave
- AD&D insurance
Quick Apply
9d

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Warranty & Technical Support Specialist
Nomadic Innovations —Elkhart, IN
Provide technical support for DC air conditioners and awnings. Diagnose, troubleshoot, and resolve product issues via phone, email, chat, or remote tools.
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9d
IT Assistant
Aging & In-Home Services of Northeast Indiana, Inc. —Fort Wayne, IN
Adhere to compliance standards and regulations for agency, including any state and federal regulations. Provide technical support and troubleshooting across…
From $20 an hour
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IT Field Tech Support
Proteam Solutions Inc. —Columbus, OH
Valid State of Ohio driver’s license is required. Familiarity with help desk ticketing systems and remote support tools. Job Types: Full-time, Contract.
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Product Specialist
Health Care Logistics —Grove City, OH
Contribute to the development of user stories and acceptance criteria by providing customer context, reproduction steps, and field observations — working with…
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5d

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Desktop Support Analyst I

ARBOC -
Middlebury, IN

Quick Apply

Job Details

Full-time
$55,000 a year

Benefits

AD&D insurance
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Family leave
Vision insurance
Life insurance

Qualifications

Desktop computer repair
Phone communication
Laptop (troubleshooting support)
In-person customer service
Hardware maintenance
Printer (troubleshooting support)
Computer hardware
Desktop (troubleshooting support)
Telephone systems
Peripheral hardware support
Client interaction via phone calls

Full Job Description

ESSENTIAL FUNCTIONS:

Helpdesk

1. Provide Tier 1 support of desktop software, PC/laptop hardware, desktop operating systems, printers, network access, telephones, mobile devices, remote connectivity, and other relevant technology (Basic troubleshooting/triaging)

2. Participate in the NFI Group Helpdesk call center queue for receive support calls as scheduled

3. Triage - Document, track, and escalate all service and problem requests via tracking tool

4. Manage NFI Group user accounts using the appropriate processes and procedures

5. Provide onsite support to various local facilities as required

Hardware and Software

1. Process requests for new software and hardware

2. Responsible for assisting with MAC (Move/Add/Change) requests for hardware

3. Ensure accuracy of Asset Management system with current and up-to-date information on hardware and software

General

1. Maintain an organized and safe working environment (comply with Operational Excellence and 5S)

2. Maintain a professional and respectful work environment

3. Complies with customer service best practices and excellence

4. Perform other duties as assigned

ADDITIONAL RESPONSIBILITIES:

1. Comply with all occupational safety and health rules and regulations approved by the local Country, State and Province, NFI Group management, the safety committee and Union partners

2. Comply with all Environmental Management Systems certification and Occupational Safety and Health certification achieved by NFI Group

Other duties as assigned.

Requirements

Education

Post Secondary Education in IT or equivalent training and experience

Experience/Knowledge

Excellent Customer Service Skills
Strong Organizational Skills
0-2 Years experience in a related field

Specific Job Skills

PC/Peripheral Repairs and Troubleshooting
Strong phone, verbal, and written communication skills

Equipment/Machines Used

Desktop/Laptop Hardware
Printers & Copiers
Mobile Devices

Telephones and Peripherals

Travel

Estimated 5 days a year for training or service in another location

Physical Activity/Requirements

Able to Lift and carry approximately 50 pounds
Ability to traverse stairs to and from the office, shop and warehouse areas

Benefits

Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Short Term & Long Term Disability

Quick Apply

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helpdesk support jobs in goshen in

Desktop Support Analyst I

IT Desktop Support

Help Desk Technician

Help Desk Analyst

Data Conversion Specialist

Managed Services Engineer

Solutions Architect

Data Integration Specialist II

Help Desk Specialist

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