Position Summary
The Location Team Lead is an on-site leadership role responsible for supporting daily hospital operations, team communication, staff accountability, patient care flow, and the overall function of their assigned hospital location.
This position serves as a primary point person for team members at the location, with particular focus on supporting clinical staff, including veterinary assistants, licensed veterinary technicians, urgent care team members, and other patient care personnel. The Location Team Lead helps ensure that the hospital functions as a coordinated, professional, efficient, and patient-centered environment.
The Location Team Lead works under the direction of the Director of Clinical Services and collaborates closely with the Director of Client Relations and Team Development, the Partners, doctors, supervisors, and department leaders. This role is intended to improve communication, accountability, workflow consistency, morale, and operational follow-through at each hospital location.
This position may be filled by a Licensed Veterinary Technician, Veterinarian, or an individual with appropriate administrative, healthcare, veterinary, leadership, or educational experience.
Why This Role Matters
The location team lead plays a critical role in ensuring a positive experience for patients, clients, and team members by promoting clear communication, accountability, and operational excellence. This position helps the hospital deliver exceptional patient care while supporting long-term organizational growth and team retention.
Core ResponsibilitiesLeadership and Team Support
The Location Team Lead is expected to demonstrate strong leadership, professional judgment, and “take charge” capabilities while maintaining a cooperative and respectful work environment. This mirrors the leadership expectations in the existing urgent care and team lead descriptions, including communicating objectives, promoting teamwork, maintaining morale, and helping the hospital function as a unit.
Responsibilities include:
- Serve as the primary on-site point person for staff at the assigned location.
- Promote a positive, professional, cooperative, and accountable team culture.
- Support daily communication between clinical staff, client service staff, doctors, supervisors, and leadership.
- Help direct team members in the performance of daily duties and patient care responsibilities.
- Support team huddles, staff meetings, and location-specific communication.
- Identify workflow concerns, morale concerns, staffing concerns, and patient care bottlenecks.
- Escalate appropriate issues to the Director of Clinical Services, Director of Client Relations and Team Development, and Partners.
- Assist in reinforcing hospital policies, standards of conduct, and CVS core values.
- Serve as a liaison between the hospital management team and location staff regarding job efficiency, morale, patient care, and operational concerns.
- Help ensure assigned duties are completed correctly, professionally, and promptly.
- Remain polite, calm, and respectful during stressful or high-volume situations.
- Promote continuous quality improvement across the location.
Clinical Operations and Patient Care Flow
The Location Team Lead does not replace doctors, LVT Team Leaders, or department supervisors, but helps support the daily flow of patient care and communication. This role should reinforce high standards of patient care, triage awareness, medical record accuracy, treatment follow-through, and interdepartmental communication.
Responsibilities include:
- Help monitor daily clinical workflow across the assigned location.
- Assist in coordinating patient flow between reception, exam rooms, treatment areas, urgent care, ICU, surgery, diagnostics, and discharge.
- Help identify when the team needs additional support, redistribution of duties, or escalation to leadership.
- Ensure patient care tasks are being completed, documented, and communicated appropriately.
- Support clinical staff in prioritizing urgent patient needs.
- Help maintain awareness of hospitalized, urgent, surgical, and high-risk patients.
- Reinforce proper handoff communication between shifts and departments.
- Assist with patient care duties when qualified and appropriate.
- Work with doctors and supervisors to help ensure clinical priorities are understood by the team.
- Encourage accurate, timely, and complete medical record documentation.
- Help identify equipment, supply, staffing, or workflow issues that may affect patient care.
Staff Communication and Accountability
Responsibilities include:
- Help ensure that team members understand expectations for the day.
- Monitor follow-through on assigned tasks, duties, and patient care responsibilities.
- Help address minor workflow issues in real time.
- Identify repeated performance, communication, attendance, or teamwork concerns and escalate them appropriately.
- Assist leadership with follow-up on location-specific expectations.
- Support onboarding, training, and integration of new team members.
- Help reinforce professional conduct, respectful communication, and teamwork.
- Communicate concerns promptly rather than allowing issues to continue unaddressed.
- Take point on appropriate doctor/team emails or location communication when assigned, ensuring correspondence is completed promptly.
Training and Team Development
Responsibilities include:
- Assist with training and mentoring veterinary assistants, technicians, and support staff.
- Identify training gaps and communicate them to the Director of Clinical Services and Director of Client Relations, and Team Development.
- Support staff development plans, onboarding checklists, skill progression, and workflow education.
- Reinforce hospital standards for patient care, client communication, cleanliness, safety, and documentation.
- Help new team members understand location-specific workflows.
- Encourage a learning-focused and team-oriented environment.
- Assist with the implementation of new protocols, forms, workflows, or service updates.
Client Service and Interdepartmental Coordination
Although this is primarily a location and clinical support leadership role, the Location Team Lead must also help bridge communication between the clinical and client service teams while working under the guidance of the Director of Team Development and Client Service
Responsibilities include:
- Support smooth communication between the front desk, client relations, technicians, assistants, and doctors.
- Help resolve or escalate client flow issues that affect patient care or team function.
- Assist with communication around wait times, patient status, discharges, estimates, and scheduling concerns when appropriate.
- Partner with the Director of Client Relations and Team Development to improve team communication, client experience, and service consistency.
- Help ensure client-facing interactions remain professional, compassionate, and aligned with hospital standards.
Hospital Operations, Cleanliness, and Readiness
The urgent care and LVT supervisor descriptions both emphasize hospital cleanliness, equipment readiness, stocked treatment areas, and operational organization. Those expectations are appropriate for this role at the building level.
Responsibilities include:
- Help ensure the hospital is clean, organized, stocked, and prepared for daily operations.
- Identify supply, equipment, facility, or workflow concerns and communicate them to the appropriate leader.
- Work with Inventory/Purchasing to report supply shortages, equipment needs, or recurring stock issues.
- Reinforce completion of daily, weekly, and monthly task lists.
- Help maintain treatment areas, exam rooms, surgery areas, ICU areas, lab areas, and common staff areas.
- Support compliance with isolation protocols, safety expectations, controlled substance procedures, and hospital cleaning standards.
- Assist with readiness for urgent care, surgery, hospitalized patients, and daily appointments.
Administrative and Leadership Duties
Responsibilities include:
- Attend leadership meetings, location meetings, and team huddles as requested.
- Meet regularly with the Director of Clinical Services, Director of Client Relations, and Team Development.
- Provide updates regarding staffing, morale, training needs, operational concerns, and workflow issues.
- Help disseminate leadership updates to the location team.
- Assist with the implementation of new policies, protocols, and operational changes.
- Provide constructive feedback to leadership regarding what is and is not working at the location.
- Help maintain consistency across Rock Hill, Newburgh, and Middletown while recognizing each location’s unique needs.
- Document significant concerns, incidents, or follow-up items when appropriate.
Qualifications
The Location Team Lead may be filled by a candidate with one or more of the following backgrounds:
- Licensed Veterinary Technician
- Veterinarian
- Veterinary assistant with strong leadership experience
- Veterinary practice management experience
- Healthcare leadership or administrative experience
- Formal education in healthcare, business, leadership, education, or a related field
- Other equivalent experience as approved by the Partners
Preferred qualifications include:
- Prior leadership, supervisor, team lead, training, or management experience.
- Strong understanding of veterinary hospital workflow.
- Ability to support both clinical and non-clinical team members.
- Strong communication, delegation, and follow-through skills.
- Ability to remain calm and professional during stressful situations.
- Strong organizational and problem-solving skills.
- Ability to address conflict constructively and escalate concerns appropriately.
- Commitment to patient care, client service, team development, and hospital standards.
- Ability to work collaboratively with doctors, technicians, assistants, CSRs, supervisors, and executive leadership.
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Required Skills & Attributes
The successful Location Team Lead should be:
- Calm under pressure
- Clear and direct in communication
- Respectful and approachable
- Accountable
- Team-oriented
- Patient-care focused
- Organized
- Professional
- Fair and consistent
- Comfortable escalating concerns
- Willing to help wherever needed
- Able to balance staff support with operational accountability
Performance Expectations
Success in this role will be measured by:
- Improved communication at the assigned location.
- Better follow-through on daily duties and patient care tasks.
- Improved staff support, morale, and accountability.
- Reduced workflow confusion between departments.
- Timely escalation of concerns to leadership.
- Consistent implementation of hospital standards.
- Improved coordination between clinical and client service teams.
- Stronger onboarding and support of new team members.
- Improved cleanliness, organization, and readiness of the hospital.
- Positive collaboration with the Director of Clinical Services, Director of Client Relations and Team Development, Partners, doctors, and team leads.
Physical & Work Requirements
- Ability to work in a busy veterinary hospital environment.
- Ability to stand, walk, sit, kneel, bend, and move throughout the hospital as needed.
- Ability to assist with patient care tasks within the scope of training and licensure.
- Ability to lift up to 50 pounds when appropriate and safely possible.
- Ability to communicate clearly in person, by phone, by email, and through hospital software systems.
- Ability to support evening, weekend, holiday, urgent care, or high-volume workflows as needed by the assigned location.
Pay: $38.00 - $45.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Health savings account
- Paid time off
- Parental leave
- Referral program
- Vision insurance
Work Location: In person
