Top 3 Service desk support Jobs in Grand Haven Mi

Help Desk Support Technician
ODL, Inc. —Zeeland, MI
- Full-time
- Spanish
- Oracle
- Mid-level
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Help Desk Support Technician
ODL, Inc. —Zeeland, MI
This position will be included in the department on-call rotation to assist with high priority calls. Support tasks include support of desktop computers,…
Quick Apply
IT Help Desk Technician
HG Medical USA —Holland, MI
Familiarity with IT ticketing systems, remote desktop tools, and hardware setup in a manufacturing environment is a plus.
$60,000 - $70,000 a year
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2d

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Service Desk Technician
Community Choice Financial Family of Brands —Dublin, OH
Experience performing basic network troubleshooting in an enterprise. Plans include dental, vision, short-term and long-term disability plans, supplemental life…
5d
Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
$19 - $21 an hour
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Help Desk Support Technician

ODL, Inc. -
Zeeland, MI

Quick Apply

Job Details

Full-time

Qualifications

Customer communication

Full Job Description

Role and Responsibilities

This position serves as the initial point of contact for troubleshooting all I.T. user support issues. You will be a member of a team whose responsibilities include processing support tickets with priority-based responses and routing to appropriate groups where necessary. Support tasks include support of desktop computers, tablets, printers and mobile devices; Office 365 application support, audio-visual equipment within our meeting rooms, and creating basic technical documentation and knowledge articles.

Preferred Skills

Customer Service Mindset based upon customer satisfaction through professional communication.
Respond to and diagnose problems including problem recognition, research, isolation, and resolution steps.
Experience in supporting Windows, Mobile and Printing devices.
Setup of new users across our various applications such as Oracle and Office 365.
Configuration deployment using Microsoft Endpoint Manager (Intune).
Understanding of network basics including cabling and IP addressing.
Creation and updating of technical documentation.
Experience of remotely supporting customers and using a ticket-based system.
Excellent oral and written communication skills.

Qualifications and Education Requirements

Required: Associate's degree plus 1-2 years of related work experience; or high school diploma plus 2-3 years of related experience.
Strong Service Attitude
Spanish speaking is a plus.

Additional Notes

This position will be included in the department on-call rotation to assist with high priority calls.

Shift

First Shift (United States of America)

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service desk support jobs in grand haven mi

Help Desk Support Technician

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