Top 5 Helpdesk technician Jobs in Grand Junction, Co

Help Desk Technician IV
Marmot Library Network —Grand Junction, CO
- $34.62 - $37.50 an hour
- Email
- Hybrid work
- 6 years
- Computer Science
- Office
- 403(b) matching
- Paid holidays
Quick Apply
4d
Maintenance Technician
Stinker Stores —Grand Junction, CO
- $21.15 - $31.73 an hour
- Background check
- 18 years or older
- OSHA
- Profit sharing
- Health savings account
7d
Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Grand Junction, CO
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
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Help Desk Technician IV

Marmot Library Network
Grand Junction, CO

Quick Apply

Job Details

Full-time
$34.62 - $37.50 an hour
4 days ago

Benefits

403(b) matching
Paid holidays
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Work from home
Parental leave
Employee assistance program
Vision insurance
401(k) matching
403(b)
Professional development assistance
Loan forgiveness
Life insurance
Retirement plan

Qualifications

Authentication
Coaching
Equipment troubleshooting
Windows
Incident Escalation
Productivity software support
Desktop (troubleshooting support)
Team training
Mentoring
macOS
IP networking
Productivity software
Escalation handling

Full Job Description

The Marmot Library Network, a Colorado-based nonprofit consortium of academic, public, and school libraries, is seeking a Help Desk Technician IV to join our Systems Administration team. This senior-level position serves as the highest technical authority within our Help Desk and plays a central role in delivering exceptional support to member libraries across Colorado.

About the Role

As a Help Desk Technician IV, you are the senior technical authority and operational leader of the Help Desk. You'll resolve the most complex member-facing support issues, lead escalations, mentor fellow technicians, and drive continuous improvement in Help Desk processes and service quality. This role works closely with the Systems Administration and Workstation Management teams, serving as the critical point of coordination for escalations and cross-team problem resolution.

Why Join Marmot?

Marmot offers a collaborative environment where your expertise and leadership are genuinely valued. As a senior contributor, you'll have a direct impact on service quality for libraries throughout Colorado while working alongside a supportive, mission-driven IT team. This is a full-time, on-site position based in Grand Junction, Colorado, with support for work from home as needed.

Key Responsibilities

Serve as the highest-level escalation point within the Help Desk for complex or unresolved member-facing issues.
Perform advanced troubleshooting of end-user software, authentication, access, permissions, printing, connectivity, and application issues.
Act as the primary liaison between the Help Desk and Systems Administration or Workstation Management teams, ensuring escalations include complete diagnostics and documentation.
Track escalated issues through resolution and keep members informed of status and expectations.
Lead response and communication for high-impact support incidents affecting multiple members.
Review escalated tickets for quality, clarity, and adherence to support standards.
Mentor and train technicians; develop troubleshooting playbooks and support documentation.
Conduct regular member check-ins to review open tickets, recurring issues, and service satisfaction.
Analyze ticket trends to identify recurring issues, escalation patterns, and training gaps.
Monitor service performance metrics and prepare reports on ticket volume and service trends.
Participate in testing and validation of new end-user-facing systems before deployment.

Required Qualifications

Associate's degree in Information Technology, Computer Science, or related field (or equivalent combination of education and experience).
6+ years of progressively responsible help desk or end-user support experience.
Demonstrated experience handling advanced troubleshooting and leading escalations.
Experience mentoring or coaching technical staff.
Advanced knowledge of end-user operating systems and applications (Windows, macOS, browsers, productivity tools).
Strong understanding of identity, access, and authentication concepts from an end-user support perspective.
Solid grasp of networking fundamentals as they impact end users (DNS, DHCP, Wi-Fi, VPN).
Excellent communication skills with both technical and non-technical audiences.
Strong analytical and problem-solving skills with the ability to work independently.

Preferred Qualifications

Bachelor's degree in Information Technology or related field.
Experience working in a multi-team IT environment with clearly defined operational boundaries.
Experience supporting public-sector, library, or consortium environments.
Familiarity with ITIL or service management frameworks.
Experience identifying systemic issues and driving process improvements.

Physical Requirements & Work Environment

Full-time, on-site position in Grand Junction, Colorado
Work is primarily performed at a desk with frequent interaction across teams and member libraries
Occasional lifting and moving of computer equipment (up to 40 lb)

Compensation & Benefits

Wages: per hour range: $34.62/hr–$37.50/hr
Non-Exempt
Benefits Include:
Paid vacation, sick, and holiday leave
A platinum PPO health care plan with 100% of employee premiums covered by Marmot, as well as 75% of spouse and dependent premiums
Dental insurance with employee premiums covered 100% by Marmot
Vision insurance with employee and spouse/dependent premiums covered 100% by Marmot
403(B) retirement plan with initial employer match up to 7%; employer contributions increase according to longevity with Marmot
Life insurance
$500/year Health Reimbursement Account (HRA)
$600/year Healthy Choices reimbursement program
Substantial Employee Assistance Program
ID theft insurance coverage
Work-from-home support for remote troubleshooting
Marmot is a qualified employer for Public Service Loan Forgiveness for federal student aid.

Apply Now

To apply, email your cover letter, resume/CV, and three professional references to [email protected]. Candidates who demonstrate experience with diversity, equity, and inclusion in technology services will receive special consideration.

Applications will be reviewed on a rolling basis, and the position will remain open until filled.

Pay: $34.62 - $37.50 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Parental leave
Professional development assistance
Retirement plan
Tuition reimbursement
Vision insurance

Work Location: Hybrid remote in Grand Junction, CO 81501

Quick Apply

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helpdesk technician jobs in grand junction, co

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