Top 167 Power plus Jobs in Grand Prairie, Tx

IT Service Desk Lead
GTS Technology Solutions —Dallas, TX
- $57,000 a year
- Full-time
- Background check
- Software troubleshooting
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Accounts Payable Manager
Financial Additions —Irving, TX
- Contract
- 5 years
- Finance
- Bachelor's degree
Quick Apply
9d
Private Equity Performance Improvement Operations Senior Consultant
Crowe —Dallas, TX
- $95,000 - $147,000 a year
- Full-time
- Hybrid work
- Engineering
- Master's degree
- Analysis skills
Quick Apply
Warehouse Worker
Power Plus —Grand Prairie, TX
- $20 - $24 an hour
- Full-time
- Forklift
- Electrical experience
- Driving
- Health insurance
- Dental insurance
Quick Apply
8d
Entry Level Electrical Worker
Power Plus —Grand Prairie, TX
- $23 - $26 an hour
- Overtime
- CDL B
- Heavy lifting
- Construction site
- Health insurance
- Dental insurance
Quick Apply
8d
Full Time Rodent and Pest Technician
Paragon Pest Control —Grand Prairie, TX
- $17 - $28 an hour
- Full-time
- Background check
- Clean driving record
- Sales
- Paid training
- Fuel card
Quick Apply
Supply Chain Analyst
Skyline Cabinetry Inc —Dallas, TX
- $45,000 - $55,000 a year
- Full-time
- Office
- SQL
- Bachelor's degree
- Paid holidays
- Health insurance
Quick Apply
4h
Landscape Laborer
I&E Services Inc. —Fort Worth, TX
- $17 - $18 an hour
- Full-time
- Power tools
- In-person
- Hand tools
- On-the-job training
Quick Apply
Executive Administrative Assistant
AccentCare, Inc. —Dallas, TX
- $40 - $45 an hour
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- English
- Health savings account
- Paid holidays
Quick Apply
1d
Assembler
FLOWCO PRODUCTIONS LLC —Fort Worth, TX
- High school diploma or GED
- Ability to lift 50 pounds
- Entry level
- Health savings account
- AD&D insurance
Quick Apply
Plex Worker
Pattison ID —Fort Worth, TX
- $16 an hour
- English
- High school diploma or GED
- Assembly
Quick Apply
3d
NOC Operator
Priority Power Management LLC —Arlington, TX
- 12 hour shift
- Office
- High school diploma or GED
- Driver's License
CDL Flatbed-Cone Drivers 80CPM-$2800WEEK
Best 3 Logistics Inc —Dallas, TX
- $0.70 - $0.80 per mile
- Online Application
- Owner-operator
- Military
- Dry van
- Fuel discount
Quick Apply
8d
Merchandising Support Analyst / Promotions Analyst
7-Eleven —Irving, TX
- Merchandising
- Mid-level
- Office
9d
Production Assembler & 26' Box Truck Driver
FCA Packaging —Grapevine, TX
- From $17 an hour
- Full-time
- Clean driving record
- English
- Ability to lift 50 pounds
- On-the-job training
Quick Apply
Intake Manager
Landmark Healthcare —Irving, TX
- Full-time
- Management
- HIPAA
- Office
- Health insurance
- Dental insurance
Quick Apply
3d
Power Washing Professional / Window Washer
Rolling Suds Fort Worth —Fort Worth, TX
- $18 an hour
- Part-time
- No experience needed
- Residential
- Driver's License
- On-the-job training
- Flexible schedule
Quick Apply
Student Support Liaison
Chamberlain University —Irving, TX
- $23 - $25 an hour
- Full-time
- Bachelor of Science
- Mid-level
- University
- Paid holidays
- Disability insurance
Quick Apply
Field Service Technician (NETA 2)
POWERX —Dallas, TX
- Overtime
- CPR Certification
- Customer service
- Pass drug screening
- Paid parental leave
- AD&D insurance
Quick Apply
Acrylic Bath Installer
Bath Concepts Independent Dealers —Grand Prairie, TX
- Full-time
- Clean driving record
- Construction site
- Mid-level
Quick Apply

I want to receive the latest job alert for power plus in grand prairie, tx

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

power plus jobs near grand prairie, tx

IT Service Desk Lead

GTS Technology Solutions -
Dallas, TX

Quick Apply

Job Details

Full-time
$57,000 a year

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Parental leave
Employee assistance program
Vision insurance
Employee stock ownership plan
Professional development assistance
Life insurance
Retirement plan

Qualifications

Managing technical support teams
Help desk support experience
Software troubleshooting
Managing teams in a customer support role
Team leadership
Coaching
Incident management software
De-escalation techniques
Conflict de-escalation
Incident Escalation
Reporting and dashboarding tools
High school diploma or GED
Team development
Supervising experience
Incident management operations support
Customer support ticket management
Mentoring
Management reporting
Customer support
CompTIA A+
Ticketing system technical support
Help desk

Full Job Description

About Us

GTS Technology Solutions is an Employee-Owned (ESOP) company, established in 1984 and headquartered in Austin, Texas. We provide customized IT solutions with honesty, integrity, and pride, supporting state and local government agencies, education institutions (including K-12 and higher education), healthcare organizations, and private businesses.

Our mission is to exceed the expectations of our employees, customers, and partners by delivering the highest level of customer satisfaction.

Overview

We are seeking an experienced IT Service Desk Lead to support day-to-day service desk operations. This role is ideal for someone who thrives in a fast-paced support environment, is confident handling escalated technical issues, and enjoys coaching and guiding team members toward high-quality service delivery.

The Service Desk Lead will play a key role in maintaining service levels, improving processes, and ensuring consistent, customer-focused support experience.

Key Responsibilities

Collaborate with IT leadership to improve service quality and efficiency
Act as escalation point for complex service desk tickets and technical issues
Provide calm, professional support during high-priority incidents and user de-escalations
Coach and support service desk analysts to improve performance and consistency
Monitor and help manage SLA compliance, ensuring timely resolution of tickets
Assist with reporting on ticket trends, performance metrics, and service delivery KPIs
Identify recurring issues and support process improvement initiatives
Ask strong diagnostic questions to clarify user-reported issues and ensure accurate triage
Support documentation and knowledge article creation using structured knowledge practices
Participate in monthly on-call rotation for after-hours escalations

Required Skills & Experience

3+ years in IT Service Desk or Technical Support roles
Prior experience in a lead, senior analyst, or mentoring/coaching capacity
Strong communication skills (written and verbal) with a focus on customer experience
Experience handling escalations and de-escalating frustrated users professionally
Solid understanding of IT service management processes and ticketing systems
Experience with SLA tracking and incident management practices
Strong problem-solving mindset and ability to stay resourceful under pressure
Basic Excel skills (reporting, filtering, pivot tables preferred)
Exposure to Power BI or reporting dashboards is a plus

Education & Certifications

High school diploma or equivalent required
CompTIA A+ Certification preferred
Understanding of IT Service Management (ITSM) or ITIL-based frameworks preferred
Familiarity with structured knowledge management practices such as Knowledge-Centered Service (KCS)
Understanding of IT service frameworks such as ITIL (Information Technology Infrastructure Library)

Other Requirements

Must pass a Criminal Justice Information Systems (CJIS) fingerprint-based

GTS Technology Solutions, Inc. is an Equal Opportunity Employer. We provide equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws.

All hiring decisions are made in compliance with EEOC guidelines. Background check information is used fairly and does not unlawfully discriminate against any individual.

GTS Technology Solutions participates in E-Verify to confirm employment eligibility of all newly hired employees. Employment is contingent upon successful verification of identity and legal authorization to work in the United States.

For more information about E-Verify, please visit the official E-Verify website.

Pay: $57,000.00 per year

Benefits:

401(k)
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Retirement plan
Tuition reimbursement
Vision insurance

Education:

High school or equivalent (Required)

Experience:

Supervising: 1 year (Preferred)
Management reporting: 1 year (Preferred)
Help desk: 3 years (Preferred)
Software troubleshooting: 3 years (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

power plus jobs in grand prairie, tx

IT Service Desk Lead

Accounts Payable Manager

Private Equity Performance Improvement Operations Senior Consultant

Warehouse Worker

Entry Level Electrical Worker

Full Time Rodent and Pest Technician

Supply Chain Analyst

Landscape Laborer

Executive Administrative Assistant

Assembler

Plex Worker

NOC Operator

CDL Flatbed-Cone Drivers 80CPM-$2800WEEK

Merchandising Support Analyst / Promotions Analyst

Production Assembler & 26' Box Truck Driver

Intake Manager

Power Washing Professional / Window Washer

Student Support Liaison

Field Service Technician (NETA 2)

Acrylic Bath Installer

I want to receive the latest job alert for power plus in grand prairie, tx

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected