Top 160 Customer experience coordinator Jobs in Grand Rapids, Mi

Resident Support Coordinator
Partners In Action, Inc. —Grand Rapids, MI
- $50,000 - $55,000 a year
- Full-time
- Computer literacy
- Adults
- Mid-level
- Health savings account
- AD&D insurance
Quick Apply
21h
Commercial Service Dispatch Coordinator
Overhead Door Co of Grand Rapids —Wyoming, MI
- $21 - $25 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
Employee Experience and Office Coordinator
Dwelling Place of Grand Rapids —Grand Rapids, MI
- $23.90 - $26.55 an hour
- Full-time
- Spanish
- Google Workspace
- English
- 403(b) matching
- Paid holidays
Quick Apply
Customer Care Coordinator
Grand Bay Acquisition LLC —Grand Rapids, MI
- $21 - $25 an hour
- Full-time
- Office
- Communication skills
- Entry level
- Paid holidays
- Dental insurance
Quick Apply
8d
Scheduling Coordinator - Front Desk
Miller Orthodontics —Grand Rapids, MI
- Administrative experience
- High school diploma or GED
- 1 year
- Health savings account
- Health insurance
Quick Apply
1d
Administrative Coordinator
Housing Kent —Grand Rapids, MI
- $55,000 - $65,000 a year
- Weekends as needed
- Hybrid work
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
7d
Administrative Assistant & Client Scheduling Coordinator
Cornerstone Retirement Partners —Grand Rapids, MI
- $20 - $23 an hour
- Temporary
- Office
- Organizational skills
- Communication skills
- Health savings account
- Disability insurance
Quick Apply
8d
Subsidy Tuition Coordinator - Fully Remote (Must reside in WI, MN or MI)
KinderCare Education —Rockford, MI
- Overtime
- Remote
- Computer literacy
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Customer Service & Scheduling Coordinator
Summit Point Roofing Co —Ada, MI
- $20 - $26 an hour
- Full-time
- Residential
- Organizational skills
- Contracts
- Health savings account
- Disability insurance
Quick Apply
Logistics Coordinator
Apache Logistics —Grand Rapids, MI
- Weekends as needed
- CDL B
- Clean driving record
- Computer literacy
- Paid holidays
- Disability insurance
Quick Apply
18h
Safety And Training Coordinator
Affordable Limousine LLC —Wyoming, MI
- $45,000 - $50,000 a year
- Full-time
- Background check
- Microsoft Outlook
- Customer service
- Profit sharing
- Paid holidays
Quick Apply
5d
Client Relations Center (CRC) Scheduling Coordinator
Northwestern Mutual —Grand Rapids, MI
- $40,000 - $55,000 a year
- Full-time
- Background check
- Microsoft Excel
- Customer service
- Health savings account
- Health insurance
Quick Apply
merchandise coordinator
Sierra —Grandville, MI
- $15.00 - $15.50 an hour
- Weekends as needed
- Merchandising
- Mid-level
- Mentoring
- Paid parental leave
- Health savings account
Sales Support & Purchasing Coordinator
Great Lakes Vacuum —Comstock Park, MI
- $25 - $30 an hour
- Full-time
- Background check
- Customer service
- Research
- Health insurance
- Dental insurance
Quick Apply
1d
Quality & Compliance Coordinator
American International Foods, Inc. —Ada, MI
- $40,000 - $60,000 a year
- Full-time
- Background check
- Spanish
- Marketing
- Profit sharing
- Health savings account
Quick Apply
5d
Planning & Design Coordinator (Hybrid)
Skytron LLC —Grand Rapids, MI
- $21 - $24 an hour
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Profit sharing
- Wellness program
Quick Apply
Sr. HR Coordinator
BISSELL Homecare —Grand Rapids, MI
- Full-time
- Hybrid work
- Oracle
- Microsoft Outlook
- Writing skills
- Wellness program
- Tuition reimbursement
6d
Facilities Parking Coordinator
Corewell Health —Grand Rapids, MI
- Part-time
- Hospital
- Mid-level
- High school diploma or GED
8d
Patient Care Coordinator
LensCrafters —Grand Rapids, MI
- Part-time
- HIPAA
- High school diploma or GED
- Organizational skills
- Health insurance
- Paid time off
7d
Office Coordinator
Jags and Rags —Jenison, MI
- $20 - $22 an hour
- Weekends as needed
- Google Workspace
- Office
- Residential
- Health insurance
- Dental insurance
Quick Apply
9d

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Resident Support Coordinator

Partners In Action, Inc.
Grand Rapids, MI

Quick Apply

Job Details

Full-time
$50,000 - $55,000 a year
21 hours ago

Benefits

Health savings account
AD&D insurance
Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
Life insurance
Retirement plan

Qualifications

Computer operation
Computer literacy
Bachelor's degree
Computer skills

Full Job Description

About the Organization

We believe everyone deserves the opportunity to maximize their potential and live in a community where they feel supported, valued, and included. Our mission is to assist persons with disabilities and those with age related challenges through the comprehensive provision of quality housing and support services.

Our work is centered around helping individuals access the resources, support, and services they need to thrive. Through meaningful relationships, person centered support, and a commitment to inclusive communities, our team helps residents build connections, increase independence, and reach their personal goals.

If you are passionate about supporting individuals, building relationships, and making a difference in the lives of others, we invite you to join our team as a Resident Supports Coordinator.

Position Summary

The Resident Supports Coordinator engages with adults and families with a variety of physical disabilities, developmental disabilities, severe and persistent mental illness, substance use and/or co occurring disorders to provide community based support coordination services to residents.

Responsibilities include assessment, service planning, monitoring status, linking resources, and coordinating services as needed. The Resident Support Coordinator will be responsible for a designated caseload at assigned housing communities.

The Resident Support Coordinator participates with property management in a blended management model for the screening of resident prospects, tenancy, and eviction processes.

Principal Duties and Responsibilities

- Develop and implement individual plans of service using the person centered planning process for residents choosing to participate with supportive services.

- Create a welcoming environment for all residents.

- Facilitate and advocate for access to community resources and property management for accommodations as necessary.

- Assist with benefit acquisition and maintenance including Medicaid, Medicare, Social Security, DHHS Home Help, food assistance, MSHDA Section 8, etc.

- Facilitate transition processes including arrangements for follow up services.

- Utilize Motivational Interviewing to encourage movement through stages of change with resident clients.

- Collaborate and coordinate services with primary case managers, when applicable, including obtaining a copy of updated/current individual plans of service.

- Perform comprehensive assessments to determine medically necessary services.

- Encourage residents to participate in needed support services on a case by case basis.

- Coordinate and assist in crisis intervention and stabilization as needed, using a 24 hour on call system.

- Provide coordination of care with various supports for each person served.

- Complete and maintain required documentation.

- Understand and fulfill requirements of existing contracts or Memorandums of Understanding with community, state, or federal agencies as directed.

- Relay maintenance or safety concerns to property management staff.

- Assist with grant renewals and contract development through record keeping and reporting.

- Establish a frequent presence at assigned housing sites.

- Mentor or coach residents to develop competencies and skills to increase and enjoy social support networks and stress management/distress tolerance.

- Organize and facilitate resident activities focusing on developing group interactions and leadership skills.

- Provide residents with information on transportation options and availability.

- Facilitate volunteer, vocational, and employment development through referrals and on site opportunities.

- Support and promote a recovery focused environment.

- Assist property management with resident selection, stability, and eviction processes.

- Facilitate resident participation in property management, resident organization, educational, and safety presentations.

- Consistently provide quality customer service in an inclusive and friendly manner.

- Collaborate on case consultations with other staff as needed.

- Perform other duties as assigned.

Supervisory Responsibilities

The Resident Supports Coordinator may have supervisory responsibilities for:

- Student Interns

- Volunteers

- Recovery Coach

Required Qualifications

- Bachelor’s degree in Human Services or a related discipline. Bachelor of Social Work preferred.

- Experience working with diverse and vulnerable populations, including the aged, those with developmental disabilities, severe and persistent mental illness, substance use and/or co occurring disorders is strongly preferred.

- 3 to 5 years of progressive related experience strongly preferred.

- Experience or knowledge of property management and supportive housing preferred.

- Knowledge of community resources for case management of specialized populations preferred.

- Computer literacy with ability to learn new software.

- Strong communication skills.

- Excellent organizational skills.

Benefits

Health Insurance

HSA

Life Insurance

Short Term and Long Term Disability Insurance

Paid Time Off

Optional benefits include:

Vision Insurance

Dental Insurance

Term Life Insurance

Accidental Death and Dismemberment Insurance

Critical Illness Insurance

Pay: $50,000.00 - $55,000.00 per year

Benefits:

Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Retirement plan
Vision insurance

Application Question(s):

Do you have a Bachelor’s degree in human services or a related discipline? (Bachelor of Social Work preferred)
Do you have experience working with diverse and vulnerable populations, including the aged, those with developmental disabilities, severe and persistent mental illness, substance use and/or co-occurring disorders?

Ability to Commute:

Grand Rapids, MI 49505 (Required)

Work Location: In person

Quick Apply

Refine Your Search

customer experience coordinator jobs in grand rapids, mi

Resident Support Coordinator

Commercial Service Dispatch Coordinator

Employee Experience and Office Coordinator

Customer Care Coordinator

Scheduling Coordinator - Front Desk

Administrative Coordinator

Administrative Assistant & Client Scheduling Coordinator

Subsidy Tuition Coordinator - Fully Remote (Must reside in WI, MN or MI)

Customer Service & Scheduling Coordinator

Logistics Coordinator

Safety And Training Coordinator

Client Relations Center (CRC) Scheduling Coordinator

merchandise coordinator

Sales Support & Purchasing Coordinator

Quality & Compliance Coordinator

Planning & Design Coordinator (Hybrid)

Sr. HR Coordinator

Facilities Parking Coordinator

Patient Care Coordinator

Office Coordinator

I want to receive the latest job alert for customer experience coordinator in grand rapids, mi

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