Top 59 Entry level customer service representative Jobs in Grand Rapids, Mi

Disputes Intake Analyst - Grand Rapids, Michigan
Fifth Third Bank —Grand Rapids, MI
- $21.50 an hour
- Full-time
- Customer service
- Writing skills
- Research
- Paid training
Quick Apply
Specialist Customer Service
Advantage Solutions —Grand Rapids, MI
- Full-time
- High school diploma or GED
- 1 year
- Communication skills
- Health insurance
- Dental insurance
10d
AT&T Customer Representative
Logan Legacy Group —Grandville, MI
- $45,672.39 - $55,003.30 a year
- Full-time
- Background check
- No experience needed
- Residential
- Employee discount
- Professional development assistance
Quick Apply
11d
AT&T Representative
Logan Legacy Group —Jenison, MI
- $1,000 - $1,500 a week
- Full-time
- Background check
- Hospitality
- In-person
- Employee discount
- Professional development assistance
Quick Apply
4d
Customer Service Specialist
Sherwin-Williams —Kentwood, MI
- Weekends as needed
- 18 years or older
- Merchandising
- High school diploma or GED
Customer Service - Exit Booth Agent - Grand Rapids Airport
Enterprise Mobility —Grand Rapids, MI
- $16.50 an hour
- Urgently hiring
- 18 years or older
- High school diploma or GED
- Driver's License
- Profit sharing
- Health insurance
Call Center - Grand Rapids MI
Applied Innovation —Grand Rapids, MI
- Full-time
- 18 years or older
- Microsoft Outlook
- Administrative experience
- Paid holidays
- Disability insurance
Quick Apply
Dispute Intake Analyst
Fifth Third Bank —Grand Rapids, MI
- Full-time
- Writing skills
- Research
- Mid-level
13d
Contact Center Specialist
Preferred Credit Union —Grand Rapids, MI
- Call employer
- 1 year
- Entry level
Quick Apply
CX Associate
Spradling International —Grand Rapids, MI
- Full-time
- Microsoft Outlook
- High school diploma or GED
- 1 year
Quick Apply
Customer Service Representative
Youngblood Automation —Grand Rapids, MI
- Research
- Experience equivalent to degree accepted
- Associate's degree
- Paid holidays
- Health insurance
CUSTOMER SERVICE REPRESENTATIVE
Lakeland Monroe Group —Grand Rapids, MI
- $22 - $28 an hour
- Full-time
- Office
- High school diploma or GED
- Analysis skills
Quick Apply
Title Order Entry Customer Service Representative
Best Homes Title Agency —Grand Rapids, MI
- Overtime
- No experience needed
- Office
- High school diploma or GED
- Paid parental leave
- Health savings account
Quick Apply
Rewards Center Representative
Gun Lake Tribal Gaming —Wayland, MI
- Part-time
- Ability to walk for extended periods
- Computer literacy
- Pass drug screening
Quick Apply
2d
Customer Service Representative
Amynta Group —Grand Rapids, MI
- Full-time
- English
- High school diploma or GED
- 1 year
vBDC Outbound Agent
Call Source —Grand Rapids, MI
- $17 - $19 an hour
- Full-time
- Remote
- Computer literacy
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
12d
Customer Service Representative
Mosquito Joe —Grand Rapids, MI
- $15 - $20 an hour
- Seasonal
- Computer literacy
- No experience needed
- Driving
- Paid training
Quick Apply
5d
Customer Solutions Third Party Specialist
Fifth Third Bank —Grand Rapids, MI
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
4d
Eyewear Customer Service/Sales Advisor
MyEyeDr. —Wyoming, MI
- Weekends as needed
- Patient care
- Entry level
- Retail sales
- Paid holidays
- Health insurance
6d
Customer Service Representative - State Farm Agent Team Member
Troy Peterson - State Farm Agent —Byron Center, MI
- $40,000 - $60,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Paid holidays
- Health insurance
Quick Apply

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Disputes Intake Analyst - Grand Rapids, Michigan

Fifth Third Bank -
Grand Rapids, MI

Quick Apply

Job Details

Full-time
$21.50 an hour

Benefits

Paid training

Qualifications

Customer records maintenance
Compliance risk assessment
Teamwork
Customer relationship building
Case assessment
Phone communication
UCC law
Customer service
Writing skills
Client inquiry handling
Regulatory compliance in claims processing
Employee relationship building
De-escalation techniques
Incident Escalation
Records management
Attention to detail
Problem-solving
Customer engagement
Customer relationship management
Compliance documentation
Consumer dispute resolution
Organizational skills
Computer skills
Case referral
Escalation handling
Banking
Client interaction via phone calls
Banking regulatory compliance
Customer data entry

Full Job Description

Training: 6-weeks Paid Training Starts September 14

Monday–Friday
8:00 AM – 4:30 PM
Fully paid training - attendance for the full six weeks is mandatory

When the 6-week training is completed, there will be multiple shifts available:

Monday - Friday 11:45a - 8:15p
Monday, Wednesday, Thursday, Friday 10a - 6:30p and Saturday 8a - 4:30p
Monday, Tuesday, Thursday, Friday 10a - 6:30p and Saturday 8a - 4:30p

Compensation: $21.50 hourly plus 10% shift premium on Saturday

Job Description Summary Under general supervision, the Dispute Intake Analyst provides outstanding customer service while capturing accurate customer account and transaction information.

The Dispute Intake Analyst plays a crucial role in delivering exceptional customer service while managing complex dispute scenarios. Under general supervision, the Analyst will service inbound phone calls from customers and bankers in a call center environment to assist customers needing to file a dispute or check on the status of a previously filed dispute. This may include specialized disputes, including denied claims, reassertions, repeat offenders, and Private Bank client customers. The Analyst actively listens to and questions customers, thinking critically to accurately initiate disputes, performing moderate risk analysis, and ensuring compliance with Uniform Commercial Code (UCC) and Regulation E and Regulation Z claims. The Analyst uses various bank and vendor systems to research questions regarding the disputed transactions with the goal of preventing losses to the customer and the bank.

By leveraging conflict management skills, the Intake Analyst effectively de-escalates dissatisfied customers and escalates process, customer and procedure concerns to the appropriate team. The Analyst’s goal is to balance customer experience with the bank's risk management, ensuring optimal outcomes for both.

Additional Information

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Collective Agreement Details

Collective Agreement Collective Agreement(empty)
Job Description Job Description GENERAL FUNCTION: Under general supervision, the Dispute Intake Analyst provides outstanding customer service while capturing accurate customer account and transaction information. The Dispute Intake Analyst plays a crucial role in delivering exceptional customer service while managing complex dispute scenarios. Under general supervision, the Analyst will service inbound phone calls from customers and bankers in a call center environment to assist customers needing to file a dispute or check on the status of a previously filed dispute. This may include specialized disputes, including denied claims, reassertions, repeat offenders, and Private Bank client customers. The Analyst actively listens to and questions customers, thinking critically to accurately initiate disputes, performing moderate risk analysis, and ensuring compliance with Uniform Commercial Code (UCC) and Regulation E and Regulation Z claims. The Analyst uses various bank and vendor systems to research questions regarding the disputed transactions with the goal of preventing losses to the customer and the bank. By leveraging conflict management skills, the Intake Analyst effectively de-escalates dissatisfied customers and escalates process, customer and procedure concerns to the appropriate team. The Analyst’s goal is to balance customer experience with the bank's risk management, ensuring optimal outcomes for both. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types. ESSENTIAL DUTIES & RESPONSIBILITIES: Performance Metrics: SUPERVISORY RESPONSIBILITIES: None. MINIMUM KNOWLEDGE, SKILLS & ABILITIES REQUIRED:
Dispute Filing: Accurately file dispute claims in accordance with bank policies and regulatory requirements, comprehensively capturing customer accounts and transaction information to ensure accurate case decisioning.
Documentation: Maintain detailed and accurate records of all customer interactions and dispute filings, using various computer systems for tracking, information gathering, and troubleshooting.
Risk Assessment and Compliance: Conduct initial risk assessment of account and transaction data involving all Federal Regulations (UCC, Reg E/Z) to balance customer experience and case decision accuracy. Stay informed about the latest regulations and policies related to dispute resolution and ensure all actions comply with these standards.
Escalation: Escalate complaints to appropriate leadership when identifying trends/issues and offer recommendations for improvements to policy and procedures, as applicable.
Customer Service: Provide excellent customer service by addressing customer inquiries, projecting confidence, and ownership, and resolving issues promptly and professionally.
Training and Guidelines: Rely on training, instructions, and pre-established guidelines and procedures to execute the functions of the job while referring exception cases to Supervisor/Manager.
Quality: Maintain a high level of accuracy in dispute filings and documentation, measured through internal audits and quality assurance reviews.
Conformance: Adhere to the provided daily schedule, including punctuality and attendance, measured through adherence reports.
Sentiment: Ensure positive customer experiences, measured through speech analytics and sentiment analysis.
Average Handle Time: Efficiently manage call durations to meet the average handle time targets, measured through call center performance reports.
One to three years of experience in Disputes, Fraud, Banking, or a related field preferred.
Associate's degree or equivalent work experience.
Strong analytical, problem-solving, multi-tasking, and conflict resolution skills.
Strong oral and written communication skills; ability to communicate effectively verbally and in writing and internal and external customers.
Excellent teamwork, interpersonal skills, and relationship building skills.
Proactive in identifying potential concerns and following up to resolve such issues.
Strong attention to detail and organizational skills.
Ability to work under pressure and meet deadlines within regulatory timeframes.
Ability to exercise independent judgment and knowledge to ensure that departmental procedures and regulations are met, and cases/customer concerns are escalated appropriately to capture Complaints.
Strong computer navigation skills and ability to run multiple screens with different programs while simultaneously taking customer calls.

Job Type: Full-time

Pay: $21.50 per hour

Experience:

Customer service: 1 year (Preferred)
Inbound Call Center: 1 year (Preferred)
Banking and/or Financial Services : 1 year (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

entry level customer service representative jobs in grand rapids, mi

Disputes Intake Analyst - Grand Rapids, Michigan

Specialist Customer Service

AT&T Customer Representative

AT&T Representative

Customer Service Specialist

Customer Service - Exit Booth Agent - Grand Rapids Airport

Call Center - Grand Rapids MI

Dispute Intake Analyst

Contact Center Specialist

CX Associate

Customer Service Representative

CUSTOMER SERVICE REPRESENTATIVE

Title Order Entry Customer Service Representative

Rewards Center Representative

Customer Service Representative

vBDC Outbound Agent

Customer Service Representative

Customer Solutions Third Party Specialist

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Customer Service Representative - State Farm Agent Team Member

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