Top 13 Hotel manager Jobs in Grand Rapids, Mi

Guest Service Manager
Holiday Inn Grand Rapids Downtown —Grand Rapids, MI
- From $55,000 a year
- Weekends as needed
- Bilingual
- Hospitality
- Inventory management
- Free parking
- Paid jury duty
Quick Apply
10d
Guest Service Manager - Hilton Garden Inn GR
Suburban Inns —Grand Rapids, MI
- $23 an hour
- 8 hour shift
- Word processing
- Computer literacy
- Basic math
- Paid parental leave
- Paid holidays
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Hotel General Manager
Hyatt Place Grand Rapids South —Grand Rapids, MI
- $50,000 - $60,000 a year
- Full-time
- Supervising experience
- In-person
- Senior level
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5d
JW Marriott Front Office Supervisor
JW Marriott —Grand Rapids, MI
- $19 an hour
- Weekends as needed
- Microsoft Outlook
- Sales
- Inventory management
- Free parking
- Health insurance
Assistant General Manager (AGM)
Home2 Suites by Hilton Grand Rapids Northeast —Grand Rapids, MI
- $16 - $18 an hour
- Full-time
- Mid-level
- Hotel
- Team management
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Front Office Manager
Hampton Inn & Suites —Grandville, MI
- $16 - $18 an hour
- Part-time
- Microsoft Outlook
- Office
- Hotel
- Health insurance
- Dental insurance
Quick Apply
6d
Sales Manager
Canopy by Hilton Grand Rapids Downtown —Grand Rapids, MI
- Full-time
- Clean driving record
- Mid-level
- Hotel
- Travel reimbursement
- Dental insurance
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Front Desk Manager
Hyatt Place Grand Rapids South —Wyoming, MI
- From $17 an hour
- Full-time
- Spanish
- Mid-level
- 3 years
Quick Apply
6d
Housekeeping Supervisor
Fairfield Inn & Suites Grand Rapids North —Walker, MI
- $17 - $19 an hour
- Weekends as needed
- Customer service
- English
- Mid-level
- Paid training
- Dental insurance
Quick Apply
4d
AM Operations Manager
DoubleTree by Hilton Hotel Holland —Holland, MI
- $42,000 - $48,000 a year
- Weekends as needed
- Mid-level
- Hotel
- Business
Quick Apply
10d
Assistant Housekeeping Manager
Hyatt Place South Grand Rapids —Wyoming, MI
- $15 - $17 an hour
- Full-time
- Spanish
- English
- Mid-level
Quick Apply
6d
Sales Manager
SpringHill Suites —Grandville, MI
- $17 - $18 an hour
- Full-time
- Microsoft Outlook
- Writing skills
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Assistant General Manager
TownePlace Suites by Marriott —Grand Rapids, MI
- $17.00 - $18.50 an hour
- Full-time
- Basic math
- Cooking
- Mid-level
- Paid time off
- Employee discount
Quick Apply
6d

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Regional Revenue Manager
Lodgco Hospitality —Grand Rapids, MI
Valid driver’s license and safe driving record – satisfactory criminal background screening required – professional references. 401(k) with company match.
Quick Apply
11d
Fine Dining Server & Lead Server
MeXo Restaurant; Tequila & Mezcal Bar —Grand Rapids, MI
You are expected to arrive for each of your scheduled shifts ready to provide our guests with the most welcoming, knowledgeable, and efficient service possible.
$3.84 - $8.00 an hour + tips
Quick Apply

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Bachelor’s degree in hospitality, business, or related field preferred. Provide expert leadership across all departments of the hotel taking the lead on…

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Guest Service Manager

Holiday Inn Grand Rapids Downtown -
Grand Rapids, MI

Quick Apply

Job Details

Full-time
From $55,000 a year
10 days ago

Benefits

Free parking
Paid jury duty
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Flexible schedule
Referral program
Food provided

Qualifications

Hospitality
Customer communication
Customer service
Night audit
Driver's License
Budgeting
Guest services
Phone etiquette
Hotel experience
Hospitality management
Hotel management

Full Job Description

As Guest Service Manager you’ll lead the front office department to ensure a memorable guest experience is delivered and departmental revenue and profit goals are met - always following safety and compliance requirements, local policies and procedures. As a leader of this team, shift variability is to be expected based on business needs and staff availability. This may lead to an average work week of 45 hours for shift coverage as needed.

This role does act as systems administrator for all front desk systems. This does require occasional after-hours availability for system troubleshooting and/or updates.

We are a busy downtown full-service hotel looking for an exceptional, people first leader for our Guest Service Team. A successful candidate will be able to prioritize multiple tasks and deadlines successfully, while managing a team of up to 15 staff with differing personalities and work styles.

Responsibilities

Oversee daily front desk operations to ensure exceptional guest service and satisfaction.
Manage guest inquiries and resolve issues promptly, maintaining a high standard of hospitality.
Coordinate with hotel staff to ensure seamless guest experiences, including check-in and check-out processes.
Foster positive guest relations to encourage repeat visits and enhance overall hotel reputation.
Oversee hotel reputation management for online review response, brand survey response and follow through with hotel departments as needed.
Train and supervise front desk personnel, ensuring adherence to hotel policies and procedures.
Manage hotel rooms inventory utilizing hotel PMS and above property systems. Maintaining balance between the two systems, for reservation accuracy.
Coordinate with Director of Rooms for new rate program communication roll outs, IHG One Rewards program updates, and Brand Standard updates.
Manage daily, weekly, and monthly reporting to on property Controller, Director of Rooms, General Manager, and hotel ownership.
Manage weekly scheduling and payroll for the front office department.
Manage staffing levels for the front office including all guest service representatives, night auditors, and shuttle drivers. This includes hiring, coaching, and training.

Qualifications

Proven customer service skills with a strong background in hospitality and guest relations.
Ability to remain calm under pressure and handle stressful situations with grace and professionalism.
Experience managing front desk operations in a full-service hotel environment.
Proficiency in hotel computer and communication systems including HotelKey, Onity, Canary, Quore, and Relay.
Knowledge of hospitality management principles and practices.
Familiarity with maintaining a departmental budget and inventory.
Multilingual or bilingual abilities are a plus.
Familiarity with night audit processes and full-service hotel operations.

Education

Bachelor's Degree preferred.
Equivalent work experience required.

Job Type: Full-time

Pay: From $55,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible schedule
Flexible spending account
Food provided
Free parking
Health insurance
Paid jury duty
Paid time off
Referral program
Tuition reimbursement
Vision insurance

Application Question(s):

Our leadership team rotates a Manager on Duty schedule that requires weekend and holiday availability. Are you willing and able to be available for this rotating schedule?

Ability to Commute:

Grand Rapids, MI 49504 (Required)

Ability to Relocate:

Grand Rapids, MI 49504: Relocate before starting work (Required)

Work Location: In person

Quick Apply

Refine Your Search

hotel manager jobs in grand rapids, mi

Guest Service Manager

Guest Service Manager - Hilton Garden Inn GR

Hotel General Manager

JW Marriott Front Office Supervisor

Assistant General Manager (AGM)

Front Office Manager

Sales Manager

Front Desk Manager

Housekeeping Supervisor

AM Operations Manager

Assistant Housekeeping Manager

Sales Manager

Assistant General Manager

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