Top 18 Infrastructure program analyst Jobs in Grand Rapids, Mi

IT Service Desk Technician
Warner Norcross & Judd LLP —Grand Rapids, MI
- Full-time
- High school diploma or GED
- Analysis skills
- Continuous improvement
- Paid holidays
- Disability insurance
Hospital Billing Operator
Deloitte —Grand Rapids, MI
- $70,000 - $90,000 a year
- Full-time
- Microsoft Excel
- Mid-level
- Bachelor's degree
Managed Services Sr. Consultant
Deloitte —Grand Rapids, MI
- $120,200 - $140,000 a year
- Full-time
- Bachelor's degree
- Travel
- Experience equivalent to degree accepted
Core Banking System Architect - Director
PRICE WATERHOUSE COOPERS —Grand Rapids, MI
- $155,000 - $410,000 a year
- Azure
- Computer Science
- DevOps
- Paid holidays
- Health insurance
TrackWise Managed Services Sr. Consultant
Deloitte —Grand Rapids, MI
- $120,200 - $145,000 a year
- Full-time
- 6 years
- Computer Science
- Bachelor's degree
Senior Programmer Analyst
MillerKnoll —Zeeland, MI
- Full-time
- Computer science
- 7 years
- Computer Science
Principal Broadband Consultant / Program Manager
CTC Technology & Energy —United States
- $85,000 - $150,000 a year
- Full-time
- Remote
- Background check
- Research
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
Principal Broadband Consultant
CTC Technology & Energy —United States
- $85,000 - $150,000 a year
- Full-time
- Remote
- Background check
- Management
- 5 years
- Health insurance
- Dental insurance
Quick Apply

Other jobs to consider

Find your next job by exploring related positions.

Systems Administrator
UNIVERSAL TRAFFIC SERVICE —Grand Rapids, MI
Working knowledge of enterprise networking concepts: VLANs, VPN, firewalls, ACLs, and NAT. Manage virtualization platforms including Hyper-V and VMware/vCloud…
$85,000 - $105,000 a year
Quick Apply
5d
Network Security Engineer
Advanced Radiology Services —Grand Rapids, MI
Respond to 24-hour calls for emergency technical assistance, per on-call rotation schedule. We provide services to more than 60 different sites across the state…
$70,000 - $90,000 a year
Quick Apply
6d

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Management Analyst II (Vacancy)
City of Columbus —Columbus, OH
Develops and recommends strategies for the implementation of new programs, projects, or policies pertinent to the mission of the department or division;…
$37.02 - $55.52 an hour
9d
Operations Analyst
The Ohio State University —Columbus, OH
To enable this work, the Operations Analyst will serve as the primary administrator and functional lead for project management and operational tools across the…
$81,800 - $106,900 a year
6d

Show more jobs in cities nearby

I want to receive the latest job alert for infrastructure program analyst in grand rapids, mi

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

infrastructure program analyst jobs near grand rapids, mi

IT Service Desk Technician

Warner Norcross & Judd LLP -
Grand Rapids, MI

Apply Now

Job Details

Full-time

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

High school diploma or GED

Full Job Description

Description

The IT Service Desk Technician serves as a member of the Support Center team, providing high-level technical support to firm members across all offices. This role is responsible for resolving complex incidents escalated by Experience Support Analyst and contributes to firm-wide projects in collaboration with other IS departments, including Networking, Security, and Application Development. This individual should demonstrate leadership, technical expertise, and a proactive, customer-focused mindset.

The IT Service Desk Technician leads by example in service delivery, technical troubleshooting, and operational excellence, while also serving as a mentor and knowledge resource to the Support Center team.

About the Opportunity
Responsibilities:

Technical Leadership & Escalation

Serve as the top-level escalation point for complex or unresolved technical support requests
Provide deskside and remote support across advanced hardware, software, and systems issues
Lead initiatives in a defined area of specialization (e.g., networking, endpoint management, conference tech)
Develop and document advanced troubleshooting procedures and support processes for use by the team
Onboard and offboard firm members

Project & Strategic Contribution

Act as a technical contributor to multi-departmental IS projects
Participate in testing, evaluation, and implementation of new systems, tools, or upgrades
Identify trends in support issues and propose process or infrastructure improvements
Assist in planning for the firm’s technology growth, including hardware evaluation and deployment strategy

Collaboration & Knowledge Sharing

Partner with Support Center and other IS team members to ensure service consistency and knowledge transfer
Support their growth through documentation, shadowing, and guidance
Contribute to maintaining the firm’s knowledgebase
Lead internal training sessions

Systems & Asset Management

Build and deploy system images; manage software installations, updates, and user configurations
Maintain and track firm hardware inventory, including life cycle management and warranty support
Coordinate office technology setup for firm moves, expansions, and large-scale events
Support the upkeep of firm-owned A/V and conference equipment across offices

Competencies

Advanced verbal and written communication across technical and non-technical audiences
Deep analytical and troubleshooting ability across systems, networks, and endpoints
Subject matter expertise in at least one technical domain
Strategic thinking and long-term planning orientation
Strong initiative, autonomy, and accountability
Commitment to service excellence and continuous improvement
Proactive identification of patterns, root causes, and solutions

The above list is not all-inclusive but provides a general framework for the position. Additional related responsibilities may be assigned by the Help Desk Manager as needed.

The physical demands of this potion are representative of those that must be met by an employee in order to successfully perform the essential functions of the position. These include being both mobile and stationary throughout the workday, having the ability to transport 25-50 pounds and being able to operate a computer and other business equipment found in the office.

About You
Experience, Education and Training:

High school diploma or equivalent required; related associate or bachelor’s degree preferred
2-4 years of IS support and systems experience preferred
Proven project involvement or leadership within an IS team
Strong working knowledge of networking, enterprise applications, or hardware platforms
Familiar with remote support, ticketing systems, and firm-specific software
Technical certifications (e.g., CompTIA, Microsoft, Cisco) preferred

Knowledge, Skills & Abilities

Exceptional customer service focus with a strong commitment to delivering an outstanding experience. Advanced troubleshooting and analytical skills across enterprise systems, networks, and endpoint devices, with the ability to resolve complex technical issues and identify root causes
Strong verbal and written communication skills, with the ability to clearly explain technical concepts to both technical and non-technical audiences
Proven ability to contribute to projects, system implementations, and process improvements while working independently and collaboratively
High level of initiative, accountability, and commitment to service excellence, continuous improvement, and a positive user experience

What sets Warner Apart

At Warner Norcross + Judd, we know that talented professionals have choices. That's why we've built a workplace that supports your success both professionally and personally.

Benefits Designed to Support You

We offer a comprehensive benefits package that includes:

Medical, dental, and vision insurance
Firm-paid life insurance and disability coverage
401(k) with employer contribution or match, depending on plan design
Generous paid time off and leave programs
Paid firm holidays
Remote work flexibility
Wellness programs
Employee assistance program
Professional development and growth opportunities

Why People Choose Warner

At Warner, our culture is guided by our motto: "Fun, Pride + Profit...in that Order." We believe people do their best work when they feel connected to their colleagues, supported in their careers, and empowered to maintain balance in their lives.

When you join Warner, you'll find:

A collaborative environment where teamwork and mutual respect are valued
Meaningful opportunities to grow your skills and advance your career
A commitment to diversity, equity, and inclusion that encourages participation and leadership at every level
Flexibility that supports both professional achievement and personal well-being
A firm that invests in its communities through charitable giving, volunteerism, and scholarship programs
Colleagues who are passionate about delivering exceptional service while enjoying the work they do

About Warner

Warner is a full-service corporate law firm with 230+ attorneys practicing in nine offices throughout Michigan: Bloomfield Hills, Detroit, Grand Rapids, Holland, Kalamazoo, Lansing, Macomb, Midland and Muskegon. To learn more, visit www.wnj.com, or connect with us on LinkedIn or Facebook.

Apply Now

Refine Your Search

infrastructure program analyst jobs in grand rapids, mi

IT Service Desk Technician

Hospital Billing Operator

Managed Services Sr. Consultant

Core Banking System Architect - Director

TrackWise Managed Services Sr. Consultant

Senior Programmer Analyst

Principal Broadband Consultant / Program Manager

Principal Broadband Consultant

Other jobs to consider

Explore jobs in cities nearby

I want to receive the latest job alert for infrastructure program analyst in grand rapids, mi

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected