Top 47 Membership director Jobs in Grand Rapids, Mi

Grand Rapids Kroc Center Assistant Membership Director
The Salvation Army Central Territory —Grand Rapids, MI
- Spanish
- CPR Certification
- Computer literacy
- 403(b) matching
- Paid holidays
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4d
Assistant Controller
The Rapid —Grand Rapids, MI
- $85,255.89 - $102,307.07 a year
- Full-time
- 7 years
- Microsoft Outlook
- ERP systems
- AD&D insurance
- Disability insurance
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Golf Shop Manager/Merchandiser
Kent Country Club —Grand Rapids, MI
- From $45,000 a year
- Full-time
- Hospitality
- Merchandising
- Mid-level
- 401(k)
- Employee discount
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Client Engagement Coordinator
Law Offices Of David L Carrier P C —Grand Rapids, MI
- Full-time
- Mid-level
- Communication skills
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6d
Director of IT Service Management and Endpoint Solutions
Grand Rapids Community College —Grand Rapids, MI
- $93,119 a year
- Weekends as needed
- 5 years
- Travel
- Senior level
- Wellness program
- Health insurance
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Director of Communications
The Christian Reformed Church in North America —Grand Rapids, MI
- $107,949 - $108,601 a year
- Full-time
- Hybrid work
- Marketing
- Office
- Master's degree
- Retirement plan
Quick Apply
14d
Grand Rapids Kroc Center - General Manager
The Salvation Army Central Territory —Grand Rapids, MI
- Weekends as needed
- CPR Certification
- Microsoft Excel
- Microsoft Outlook
- 403(b) matching
- Paid holidays
Quick Apply
Member Services Manager
MVP SPORTSCLUBS —Grand Rapids, MI
- Weekends as needed
- 18 years or older
- CPR Certification
- 5 years
- Paid parental leave
- Disability insurance
Quick Apply
5d
Coordinator of Global & Community-Based Learning
Grand Rapids Community College —Grand Rapids, MI
- $52,025 a year
- Full-time
- Travel
- Ability to sit for extended periods
- Senior level
- Wellness program
- Gym membership
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1d
Staff Attorney
County of Kent —Grand Rapids, MI
- $95,670 a year
- Full-time
- Research
- Senior level
- 4 years
Student Ministries Campus Director - Kentwood Campus
Ada Bible Church —Caledonia, MI
- Weekends as needed
- High school
- 3 years
- Bachelor's degree
Quick Apply
Managing Director & Oxford Investment Fellow
Oxford Financial GRP —Grand Rapids, MI
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Interior Household Manager
RDV Staffing Inc. —Grand Rapids, MI
- Seasonal
- Microsoft Word
- Microsoft Excel
- Residential
- Paid holidays
- Health insurance
Quick Apply
Property Manager
RDV Staffing Inc. —Grand Rapids, MI
- Carpentry
- Mid-level
- Residential
- Paid holidays
- Health insurance
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Grounds & Custodian Hybrid
Grand Rapids Community College —Grand Rapids, MI
- $21.65 - $25.18 an hour
- Overtime
- Hybrid work
- Ability to lift 50 pounds
- Entry level
- Wellness program
- Health insurance
Quick Apply
Support Professional, Ford Fieldhouse
Grand Rapids Community College —Grand Rapids, MI
- $20.23 an hour
- Full-time
- Ability to sit for extended periods
- Organizational skills
- Communication skills
- Wellness program
- Health insurance
Quick Apply
6d
Assistant Discipleship Director
Chapel Pointe —Hudsonville, MI
- Full-time
- Classroom
- Mid-level
- Leadership
Quick Apply
Adjunct Facutly - Applied Voice Lessons
Grand Rapids Community College —Grand Rapids, MI
- Part-time
- Mid-level
- Ability to sit for extended periods
- Visual & Performing Arts
- Wellness program
- Gym membership
Quick Apply
IT Systems Support Specialist
Cornerstone University —Grand Rapids, MI
- $21 an hour
- Full-time
- Mid-level
- Office
- Microsoft Office
Full-Cycle Accountant
Perrin Sportswear —Comstock Park, MI
- $50,000 - $85,000 a year
- Full-time
- Mid-level
- Office
- Analysis skills
- Disability insurance
- Health insurance
Quick Apply

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membership director jobs near grand rapids, mi

Grand Rapids Kroc Center Assistant Membership Director

The Salvation Army Central Territory -
Grand Rapids, MI

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Job Details

4 days ago

Benefits

403(b) matching
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Paid time off
Vision insurance
Employee discount
403(b)
Life insurance
Pet insurance

Qualifications

Retail sales transactions
English
Credit card payment processing
Microsoft Teams
SharePoint
Emergency response procedures
Productivity software
POS systems

Full Job Description

Position Summary: The Welcome Desk Supervisor provides oversight of welcome desk personnel, building supervisors and daily operations. Responsibilities include implementing and adhering to cash control procedures, ensuring excellent customer relations, facilitating clear welcome desk communication, and overseeing building supervisors.. This position also serves as Manager on Duty during weekday afternoons.

Essential Responsibilities:

. Supervise welcome desk Leads and Attendants

. Recruit, hire, train, evaluate, schedule, and supervise welcome desk Leads and Attendants, assuring sales and customer service goals.

. Initiate disciplinary action by presenting oral and written warnings to Membership Manager prior to meeting with employees.

. Supervise Building Supervisors

. Oversee building supervisors, ensuring proper staffing for opening and closing the facility.

. Create and maintain the building supervisor schedule to ensure consistent coverage.

. Train building supervisors in customer service best practices to ensure high-quality guest interactions.

. Provide ongoing support and guidance to building supervisors to ensure smooth facility operations

. Supervise daily operations of the welcome desk

. Ensure all Kroc Center cash handling procedures are followed.

. Review opening and closing shift drawers and balance daily income sales with the AP Clerk.

. Provide oversight of all POS transactions to ensure they are being completed according to standard operating procedures.

. Manage customer retention issues and membership account accuracy within CCMS.

. Schedule Kiosk and POS updates in cooperation with THQ.

. Ensure clear consistent communication between the welcome desk and guest.

. Manage and find resolutions for customer complaints.

. Create and maintain membership and welcome desk best practices.

. Ensure that the welcome desk provides radical hospitality to guests.

. Maintain and enforce welcome desk and facility guidelines to patrons.

. Serve as Manager on Duty during designated shift

. Assumes a manager-on-duty role garnering the respect of staff, members, and guests

. Ensure the safety of the members, guests, and staff at all times. Report any issues to the Operations Director

. Gather information and make informed decisions based on the needs of the Kroc Center and its members and guests

. Observe, assess, and act on situations to provide outstanding customer service and to ensure policies and procedures are being adhered to.

. Must be knowledgeable of all emergency codes and procedures and implement/orchestrate these procedures as needed

. Have a basic working knowledge of all departments

. Ability to troubleshoot employee and facility issues and concerns

. Assist with POS transactions, cash handling as needed

. Assist with guest relations when needed i.e., welcome desk, fitness desk check in etc. to ensure timely guest service

. Engage and connect with staff and guests, taking the opportunity to be an example for the staff

. Be the primary point of contact for sensitive situations including incidents/accidents, if a guest is disgruntled or would like to lodge a complaint

. Maintain progressive knowledge of the activities, programs and marketing promotions occurring in the Center to ensure execution is seamless and guest/member expectations are met

. Ensure your presence within the building and grounds, consistently checking in with each department but not in a “predictable” pattern

. Assist with the closing procedures related to the kiosks, departments and facility as needed signing off on departmental checklists ensuring they are accurate and complete

. Notate observations/incidents/concerns on the MOD Report and provide recommendations

. Secure the POS area at the open and close of each shift

Additional Responsibilities:

Qualifications:

Education/Experience:

. Associate degree in related field of administration or business preferred or equivalent combination of education and experience.

. Minimum of three years prior experience supervising and managing staff required

Skills, Knowledge & Abilities:

. Experience with cash handling involving Kiosk use, P.O.S and credit card transactions required

. Be able to read, write and communicate in English with the preferred ability to also communicate in Spanish

Computer Skills

. Proficient in Microsoft Office 365

. Working knowledge of TEAMS and SharePoint

. register sales. Computer database application experience helpful.

. Ability to use new software programs with basic training.

Certificates and Licenses:

. Have CPR/AED/First Aid certification, or obtain within 45 days

. Complete Safe From Harm Training, and keep current as needed

Requirements:

The Salvation Army offers the following benefits:

Health Care Benefits which include:

Medical
Dental
Vision
Hearing
Flexible spending accounts
AFLAC
Voluntary life insurance benefits

Short-Term and Long-Term Disability options
Pet Insurance
Pension contributions (currently 6.0% of your earnings) begin the first quarter after 1 year of employment.
- Vesting starts after three years of employment, 100% vested after five years of employment
The Salvation Army also offers a 403(b) voluntary retirement savings plan in which you may participate immediately, with approved vendors. There is currently no organizational match for 403(b) contributions.
Employee Discounts

Paid Time Off which includes:
- Sick days begin accruing the first of the month following 30 days of employment and you may begin to use accrued sick days once available.
- - Up to (6) earned sick days per year may be used as discretionary days.
- Vacation begins accruing the first of the month after one full calendar month after employment begins, and you may begin to use vacation days after (90) days of employment.
- - The accrual rate is based upon years of service and approved hours worked.
- You will receive up to 2 personal days per year based on date of hire.
- Birthday off with pay.
- Paid holidays are effective immediately.

The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.

Mission Statement:

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Quick Apply

Refine Your Search

membership director jobs in grand rapids, mi

Grand Rapids Kroc Center Assistant Membership Director

Assistant Controller

Golf Shop Manager/Merchandiser

Client Engagement Coordinator

Director of IT Service Management and Endpoint Solutions

Director of Communications

Grand Rapids Kroc Center - General Manager

Member Services Manager

Coordinator of Global & Community-Based Learning

Staff Attorney

Student Ministries Campus Director - Kentwood Campus

Managing Director & Oxford Investment Fellow

Interior Household Manager

Property Manager

Grounds & Custodian Hybrid

Support Professional, Ford Fieldhouse

Assistant Discipleship Director

Adjunct Facutly - Applied Voice Lessons

IT Systems Support Specialist

Full-Cycle Accountant

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