Top 43 Registration representative Jobs in Grand Rapids, Mi

Patient Service Representative II
Solaris Health Holdings LLC —Wyoming, MI
- Full-time
- OSHA
- HIPAA
- High school diploma or GED
- Health savings account
Quick Apply
Patient Services Representative - SW Wyoming * Days - 40hrs/wk.
University of Michigan Health-West —Wyoming, MI
- Full-time
- Computer literacy
- Basic math
- Administrative experience
Patient Service Representative - Scheduling
Mary Free Bed Rehabilitation Hospital —Grand Rapids, MI
- From $19.50 an hour
- 8 hour shift
- Hospital
- Office
- High school diploma or GED
7d
Patient Services Representative
Corewell Health —Grand Rapids, MI
- Full-time
- Mid-level
- High school diploma or GED
- 2 years
8d
Patient Services Representative Associate
Corewell Health —Grand Rapids, MI
- 8 hour shift
- Office
- High school diploma or GED
- 1 year
Patient Access Representative - Mother Baby
Trinity Health Michigan —Grand Rapids, MI
- Part-time
- Hospital
- Research
- High school diploma or GED
Patient Services Representative Associate Resource
Corewell Health —Hudsonville, MI
- Part-time
- Hospital
- High school diploma or GED
- Entry level
Mobile Mammography Driver Patient Registration Representative
Corewell Health —Grand Rapids, MI
- Part-time
- CDL B
- Hospital
- Customer service
Patient Services Representative Breast Clinic
Corewell Health —Grand Rapids, MI
- Full-time
- Surgery
- Mid-level
- High school diploma or GED
Patient Access Representative - Emergency
Trinity Health Michigan —Grand Rapids, MI
- Part-time
- High school diploma or GED
- Organizational skills
- ER
2d
Registration Specialist (Hudsonville), full time, days
Holland Hospital —Hudsonville, MI
- Full-time
- High school diploma or GED
- Associate's degree
- Entry level
Pre-Arrival Associate (Scheduling) - MRI * Days - 24hrs/wk
University of Michigan Health-West —Wyoming, MI
- Full-time
- Mid-level
- High school diploma or GED
- Epic
Patient Services Representative - UM Health Partners Float Pool * General Interest
University of Michigan Health-West —Wyoming, MI
- Day shift
- Hospital
- Computer literacy
- Basic math
Patient Registration Specialist - Patient Access * Evening ( 2p-12:30a ) 40hrs/wk
University of Michigan Health-West —Wyoming, MI
- Weekends as needed
- Computer literacy
- High school diploma or GED
- 1 year
9d
Night Auditor Part Time or Full Time
Hyatt Place Grand Rapids/Downtown —Grand Rapids, MI
- From $18 an hour
- Part-time
- Bar
- CPR Certification
- ServSafe
- Free parking
- 401(k)
Quick Apply
1d
Patient Access Representative - Byron Center
Trinity Health Michigan —Byron Center, MI
- Part-time
- Research
- Office
- High school diploma or GED
2d
Weekend Front Desk Customer Service Representative
Goldfish Swim School - Grand Rapids —Grand Rapids, MI
- Part-time
- Sanitation
- Organizational skills
- Communication skills
- Paid training
- On-the-job training
Quick Apply
Front Desk Customer Service Representative - Weeknight Part Time
Goldfish Swim School - Grand Rapids —Grand Rapids, MI
- Part-time
- Sanitation
- Organizational skills
- Communication skills
- Paid training
- On-the-job training
Quick Apply
Patient Registration Specialist - Patient Access * Nights ( M-F, 7pm-5:30am ) - 30hrs/wk
University of Michigan Health-West —Wyoming, MI
- Weekends as needed
- Computer literacy
- High school diploma or GED
- 1 year
19h
Hotel Night Auditor
Residence Inn by Marriott Grand Rapids Downtown —Grand Rapids, MI
- $17 an hour
- Part-time
- Writing skills
- Residential
- Hotel
- Profit sharing
- Health savings account
Quick Apply
10d

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Patient Service Representative II

Solaris Health Holdings LLC -
Wyoming, MI

Quick Apply

Job Details

Full-time

Benefits

Health savings account

Qualifications

Customer communication
High school diploma or GED

Full Job Description

Description:

GENERAL SUMMARY

The Patient Service Representative II ensures the patients receive the highest level of customer service and care. The Patient Service Representative II is knowledgeable in the areas of non-clinical support and acts as a resource to patient services staff, providing guidance on more complex issues and concerns. The Patient Service Representative II coordinates clerical tasks including answering the phones, greeting patients/visitors, and scheduling appointments in a professional and timely manner. They are responsible for moving the patients through the intake and checkout process including patient registration, scanning and filing medical records, collecting co-payments, deductibles, and any outstanding balances. The Patient Service Representative II may process referrals and charge entries. They ensure that all procedures are closely followed to create a seamless patient experience between clerical and clinical staff.

ESSENTIAL JOB FUNCTION/COMPETENCIES

Responsibilities include but are not limited to:

Acts as a resource to patient services staff, providing guidance on more complex issues/concerns.
Actively participates in problem solving and identifying improvement opportunities.
Welcomes and greets all patients and visitors, in person or over the phone.
Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information (ex. co-payments and insurance cards.)
Collects outstanding patient balances.
Obtains referrals and authorizations when required.
Scans incoming faxes, consents, reports, and all other patient information into patient chart.
Generates batch transmittal reports for each day.
Facilitates the patient flow by notifying the provider or other medical staff of the patients’ arrival, being aware of delays, and communicating with patients and clinical staff.
Schedules follow up services and office visits for patients. May also schedule surgery, diagnostic and imaging as needed ensuring proper authorizations are obtained.
Responds to inquiries by patients, prospective patients, and visitors in a courteous manner.
Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment.
Protects patient confidentiality, making sure protected health information (PHI) is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended.
Ensures proper hand off of responsibilities once their task is completed.
Meets established attendance criteria and starts work promptly.
Punctual and dependent for assigned/confirmed shifts.
Respects and acknowledges the organizations commitment to cultural diversity, which is expressed through behavior, language and actions.
Consistently demonstrates good use of time and resources.
Ensuring that all medical records are accurate and complete.
Supports billing by completing charge entry to ensure billing is achieved within 48 hours and all appropriate procedures are documented and billed for.
Performs other position related duties as assigned.

CERTIFICATIONS, LICENSURES OR REGISTRY REQUIREMENTS

KNOWLEDGE | SKILLS | ABILITIES

Skill in using computer programs and applications including Microsoft Office. Knowledge in healthcare systems operations and experience in navigating EMRs.
Ability to answer multiple incoming telephone calls.
Demonstrate excellent organizational skills, multi-tasked abilities, and the ability to perform well in stressful situations.
Customer-oriented with ability to remain calm in difficult situations.
Ability to work independently and manage multiple deadlines.
Ability to comprehend established office routines and policies.
Ability to keep financial records and perform mathematical tasks.
Knowledge of Medical Terminology.
Excellent verbal and written communication skills.
Proficient interpersonal relations skills.
Basic knowledge of health insurance products (HMO, PPO, HSA, Commercial, Medicare etc.).
Ability to navigate online health insurance portals to verify benefits.
Regularly adheres and supports compliance and accreditation efforts as assigned including, but not limited to OSHA, HIPAA & CMS guidelines for Parts C & D on General Compliance and Fraud, Waste & Abuse.
Complies with HR confidentiality standards.

Requirements:

EDUCATION REQUIREMENTS

High School Diploma or equivalent required.

Some college work preferred.

EXPERIENCE REQUIREMENTS

Minimum of 2-3 years’ customer service experience required. Experience in a medical office; specifically, urology, preferred.

Basic knowledge and understanding of CPT procedure coding and ICD-10 diagnostic coding preferred.

REQUIRED TRAVEL

N/A

PHYSICAL DEMANDS

Carrying Weight

Frequency

1-25 lbs.

Frequent from 34% to 66%

26-50 lbs.

Occasionally from 2% to 33%

Pushing/Pulling

Frequency

1-25 lbs.

Seldom, up to 2%

100 + lbs.

Seldom, up to 2%

Lifting - Height, Weight

Frequency

Floor to Chest, 1 -25 lbs.

Occasional: from 2% to 33%

Floor to Chest, 26-50 lbs.

Seldom: up to 2%

Floor to Waist, 1-25 lbs.

Occasional: from 2% to 33%

Floor to Waist, 26-50 lbs.

Seldom: up to 2%

Quick Apply

Refine Your Search

registration representative jobs in grand rapids, mi

Patient Service Representative II

Patient Services Representative - SW Wyoming * Days - 40hrs/wk.

Patient Service Representative - Scheduling

Patient Services Representative

Patient Services Representative Associate

Patient Access Representative - Mother Baby

Patient Services Representative Associate Resource

Mobile Mammography Driver Patient Registration Representative

Patient Services Representative Breast Clinic

Patient Access Representative - Emergency

Registration Specialist (Hudsonville), full time, days

Pre-Arrival Associate (Scheduling) - MRI * Days - 24hrs/wk

Patient Services Representative - UM Health Partners Float Pool * General Interest

Patient Registration Specialist - Patient Access * Evening ( 2p-12:30a ) 40hrs/wk

Night Auditor Part Time or Full Time

Patient Access Representative - Byron Center

Weekend Front Desk Customer Service Representative

Front Desk Customer Service Representative - Weeknight Part Time

Patient Registration Specialist - Patient Access * Nights ( M-F, 7pm-5:30am ) - 30hrs/wk

Hotel Night Auditor

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