Top 20 Customer care coordinator Jobs in Grand Rapids Mi

Patient Care Coordinator (PCC)
Purple Mountain Physical Therapy —Grand Rapids, MI
- $40,500 - $54,000 a year
- Email
- Private practice
- Microsoft Excel
- Microsoft Outlook
- Paid training
- Paid time off
Quick Apply
Scheduling Coordinator
Advanced Oral Surgery —Grand Rapids, MI
- Full-time
- Dental office
- HIPAA
- High school diploma or GED
- Health savings account
- Paid holidays
Quick Apply
14d
Patient Care Coordinator
I-Chiro Clinics —Grand Rapids, MI
- From $20 an hour
- Full-time
- Clinic
- In-person
- Communication skills
- Paid holidays
- Health insurance
Quick Apply
Administrative Coordinator
Wedgwood Christian Services —Grand Rapids, MI
- $19.50 an hour
- Full-time
- Psychiatry
- Residential
- Children
- Paid training
- 403(b) matching
Quick Apply
Patient Service/Front Desk Coordinator Part Time
MyEyeDr. —Grand Rapids, MI
- Part-time
- Administrative experience
- Computer skills
- Communication skills
Patient Coordinator
Ivy Rehab Network —Grand Rapids, MI
- $19 - $20 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Administrative experience
- Paid holidays
- Paid time off
Quick Apply
6d
Patient Coordinator/Medical Receptionist - Benefits Offered - Walker
Grand Rapids Ophthalmology —Walker, MI
- Overtime
- Microsoft Outlook
- High school diploma or GED
- Clinic
- Paid parental leave
- Paid holidays
Quick Apply
Customer Service Coordinator
Carelinc Medical Equipment —Grandville, MI
- $16 - $18 an hour
- Full-time
- HIPAA
- Mid-level
- 3 years
- Paid holidays
- Disability insurance
Quick Apply
Clinical Secretary - Post-Surgical Unit * Days - 36hrs/wk
University of Michigan Health-West —Wyoming, MI
- Full-time
- Surgery
- Inpatient
- Windows
Patient Coordinator/Medical Receptionist - Benefits Offered - Walker
Eye Care Partners Career Opportunities —Walker, MI
- Overtime
- Microsoft Outlook
- High school diploma or GED
- Clinic
- Paid parental leave
- Paid holidays
Quick Apply
Patient Care Coordinator - PT to FT
ADVANCED MEDAESTHETIC PARTNERS INC —Grand Rapids, MI
- $18 - $19 an hour
- Weekends as needed
- Customer service
- Clinic experience
- Mid-level
- Profit sharing
- Disability insurance
Quick Apply
Medical Receptionist
Together Women's Health, LLC —Grand Rapids, MI
- Full-time
- HIPAA
- Mid-level
- High school diploma or GED
- Disability insurance
- Health insurance
13d
Patient Coordinator / Medical Receptionist - Full-Time, Year Round
Grand Rapids Ophthalmology —Grandville, MI
- Overtime
- Microsoft Outlook
- High school diploma or GED
- Clinic
- Paid parental leave
- Paid holidays
Quick Apply
Clinical Secretary - Ortho Trauma Med-Surg * Evenings - 24hrs/wk
University of Michigan Health-West —Wyoming, MI
- Full-time
- Hospital
- Inpatient
- Windows
Health Unit Coordinator - NICU - Per Diem
Trinity Health Michigan —Grand Rapids, MI
- 12 hour shift
- Computer literacy
- Windows
- High school diploma or GED
Dental Front Desk
Robinson Dental —Caledonia, MI
- $16 - $20 an hour
- Full-time
- Dental office
- Communication skills
- Entry level
- Health savings account
- Health insurance
Quick Apply
Patient Coordinator / Medical Receptionist - Full-Time, Year Round
Eye Care Partners Career Opportunities —Grandville, MI
- Overtime
- Microsoft Outlook
- High school diploma or GED
- Clinic
- Paid parental leave
- Paid holidays
Quick Apply
Clinical Secretary II - Progressive Care Unit - Nights - 24hrs/wk
University of Michigan Health-West —Wyoming, MI
- Full-time
- Word processing
- Mid-level
- High school diploma or GED
14d

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Patient Care Coordinator (PCC)

Purple Mountain Physical Therapy
Grand Rapids, MI

Quick Apply

Job Details

Full-time
$40,500 - $54,000 a year

Benefits

Paid training
Paid time off
Employee discount
Paid sick time

Qualifications

Microsoft Excel
Customer relationship building
Microsoft Outlook
Sales
Phone communication
Customer service
Computer literacy
Spreadsheets
Maintaining patient confidentiality
In-person customer service
Word embeddings
Client relationship development
Microsoft Office
Administrative experience
Bachelor's degree
Organizational skills
Microsoft Teams
Front desk
Clerical experience
Video conferences (communication methods)
Handling patient inquiries
Technical Proficiency
Patient scheduling via phone
Office phone management

Full Job Description

Position: Patient Care Coordinator: Customer Service and Sales

Who We Are Looking For:

Purple Mountain Physical Therapy is hiring a full-time Patient Care Coordinator. This role is for an experienced Administrative professional, not an entry level position. Best candidates have proven experience in sales, customer service, and strong administrative skills. We are seeking someone who enjoys mastering technology, building meaningful relationships with patients, solving problems independently, and becoming a valued member of our team for years to come. You will be executing our front desk duties and Administrative work, including sales to lead potential clients to their decision to work with our PTs, scheduling patients, handling phone calls of prospective patients inquiring about pelvic health, spine and TMJ conditions, welcoming our patients, maintaining spreadsheets and various data keeping, clerical duties and office upkeep tasks. We are the Community Votes Best PT Clinic in Grand Rapids, providing specialty pelvic health, spine and TMJ physical therapy care. We are out of network with insurance. Ideal candidates must have:

Minimum two years, full-time, professional, administrative experience with one employer
Strong interpersonal communication skills and ability to listen, create relationships and support the clinic's mission
Proven sales and customer service experience
Ability to multi-task, keep organized and prioritize needs while efficiently completing job duties
Advanced Microsoft 365 & computer proficiency, particularly Excel and scheduling skills
Attention to detail, including accurate scheduling & managing phone calls in a busy clinic
Adaptability to meet emerging needs of the clinic
Outstanding written and verbal communication
Dependability, reliability and promptness for this five days a week, in-person, full-time position. Reliable transportation
Positive, team-oriented attitude
Ability to maintain confidentiality

Qualified applicants should send us

1. Your resume

2. Cover letter detailing why you are looking for a position, your goals, highlighting relevant experience and skills

3. A 3-5 minute video created on Loom.com detailing the skills you bring, what you are looking for in your next position and why you are interested in this position. Please send the video with cover letter to [email protected]

Purple Mountain Physical Therapy clinic has won the 2025 Community Votes Best Physiotherapy Clinic in Grand Rapids Award, reflecting the excellence we deliver and our passion for helping people.

Our team of physical therapists delivers the highest quality care and our Patient Care Coordinator is the voice and first interface with our patients. This role requires strong verbal and professional skills communicating with potential clients and executing administrative tasks. The ideal candidate has proficiency and experience with Microsoft 365 and ability to execute with attention to detail, efficiently. Candidates must be comfortable with sales and helping prospective people who call our office make the decision to work with our physical therapists. We value each employee as an important member of our team; because of this, if you are looking for a short-term commitment or opportunity, please do not apply.

The Ideal Candidate demonstrates experience and abilities to accomplish various office related responsibilities including:

Proficient computer skills for efficient and accurate workflow,
Communicating, over phone and in person, with patients, potential patients & other medical professionals,
Executing & maintaining existing front desk administrative systems that maintain organization and accomplish tasks, including using Outlook, Microsoft Teams, Excel, Word, Canva and our EMR scheduling system,
Accurately and efficiently scheduling patients,
Maintaining a welcoming & tidy reception area and office,
Managing inventory ordering, laundry of linens and office tidying and upkeep,
Creating & writing using Word, Canva or other applications for IG, FB, website and other purposes,
Sales: Phone relationship building to inform potential clients about our specialty treatment and help them to feel assured in their decision to choose to work with our PTs. You will need to be an active listener and effective communicator to help lead potential clients to informed decision making towards the best decision for their health,
Ability to multi-task, prioritize tasks, stay focused and accomplish tasks, accurately, in an efficient manner,
You're dependable and reliable and enjoy being part of a productive team. You are someone we can rely upon.
Flexibility and Adaptability to identify and respond to emerging needs and to generate solutions.

Technology

This position requires advanced computer proficiency.

You should be comfortable quickly learning new software and using technology throughout your workday.

Daily use includes:

Microsoft Outlook
Microsoft Word
Microsoft Excel
Microsoft Teams
Electronic Medical Record (EMR) software
Customer Relationship Management (CRM) software
Online scheduling systems
Cloud-based software

Strong Excel skills are especially important.

Why You'll Love Working Here:

Supportive team environment
Meaningful work helping people every day
One-on-one patient-centered practice providing holistic care
Beautiful, professional office ideally located in Forest Hills
Appreciative leadership
Opportunity to grow professionally
Stable, privately owned practice
A workplace where your contributions truly matter
In-person, full-time opportunity, Monday-Friday.
This is an opportunity to join our Award Winning Team and be part of a meaningful mission to improve people's lives by supporting our mission to provide exceptional, holistic physical therapy. Our Patient Care Coordinator serves an important role.
Compensation is based on experience, skills and demonstrated administrative proficiency.

We Value Long-Term Relationships

We provide extensive support to allow our Patient Care Coordinator to thrive in this role. Given our investment of time, resources and support in our team, our goal is for our team members become part of our practice for many years.

If you do not have proven Administrative experience reflecting at least two years, full-time employment in one role with a single employer, this position is unlikely to be the right fit. If your experience includes part-time work with duration less than one year, this position is unlikely to be the right fit.

We are seeking someone who values stability, professional growth, and becoming an important part of a collaborative team.

Think you're a good fit? As noted above, in addition to your resume, please submit to [email protected] your cover letter and Loom.com video 3-5 minutes in length detailing what the skills you bring, what you are looking for in your next position and why you are interested in this position. We look forward to receiving your application and getting to know you!

Job Type: Full-time

Pay: $40,500.00 - $54,000.00 per year

Benefits:

Employee discount
Paid sick time
Paid time off
Paid training

Application Question(s):

Are you able to work in-person, full time, Monday-Friday?
How many years experience do you have using Microsoft Office Suite?

Education:

Bachelor's (Required)

Experience:

Microsoft Excel: 2 years (Required)
sales: 2 years (Required)
Customer service: 2 years (Required)

Ability to Commute:

Grand Rapids, MI 49546 (Required)

Work Location: In person

Quick Apply

Refine Your Search

customer care coordinator jobs in grand rapids mi

Patient Care Coordinator (PCC)

Scheduling Coordinator

Patient Care Coordinator

Administrative Coordinator

Patient Service/Front Desk Coordinator Part Time

Patient Coordinator

Patient Coordinator/Medical Receptionist - Benefits Offered - Walker

Customer Service Coordinator

Clinical Secretary - Post-Surgical Unit * Days - 36hrs/wk

Patient Coordinator/Medical Receptionist - Benefits Offered - Walker

Patient Care Coordinator - PT to FT

Medical Receptionist

Patient Coordinator / Medical Receptionist - Full-Time, Year Round

Clinical Secretary - Ortho Trauma Med-Surg * Evenings - 24hrs/wk

Health Unit Coordinator - NICU - Per Diem

Dental Front Desk

Patient Coordinator / Medical Receptionist - Full-Time, Year Round

Clinical Secretary II - Progressive Care Unit - Nights - 24hrs/wk

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