Top 68 entry level customer service representative Jobs in grand rapids mi

Patient Support Specialist
Mentavi Inc. —Grandville, MI
- $18 an hour
- Full-time
- Hybrid work
- Google Workspace
- Computer literacy
- HIPAA
Quick Apply
Healthcare Phone Representative
Retina Specialists of Michigan —Grand Rapids, MI
- Full-time
- Bilingual
- Private practice
- Administrative experience
- Health insurance
- Dental insurance
Quick Apply
AT&T Customer Service Associate
Logan Legacy Group —Grand Rapids, MI
- $900 - $1,300 a week
- Full-time
- Background check
- In-person
- Communication skills
- Professional development assistance
- Flexible schedule
Quick Apply
Customer Care Representative
EPS Security —Grand Rapids, MI
- Microsoft Excel
- Microsoft Outlook
- Pass drug screening
- Paid holidays
- Disability insurance
Entry Level Customer Service / Sales Representative – Grand Rapids- Weekly Pay ($600–$800) | Immedia
L and B Enterprises LLC —Grand Rapids, MI
- $600 - $800 a week
- Weekends as needed
- Background check
- Hospitality
- 18 years or older
- Opportunities for advancement
Quick Apply
Lab Call Center Part Time
Corewell Health —Grand Rapids, MI
- Part-time
- Hybrid work
- Hospital
- HIPAA
- High school diploma or GED
7d
Customer Service Representative - Call Center
Service Professor —Grand Rapids, MI
- $18 - $22 an hour
- Full-time
- Bilingual
- Computer literacy
- High school diploma or GED
- Paid training
- Paid holidays
Quick Apply
9d
Customer Service Representative
Humane Society of West Michigan —Grand Rapids, MI
- From $13.75 an hour
- Part-time
- Microsoft Outlook
- Ability to walk for extended periods
- Writing skills
- Paid training
- 401(k)
Quick Apply
12d
Customer Care Representative (Hybrid - Caledonia, MI)
Farmers Insurance Group —Caledonia, MI
- $22.89 an hour
- Full-time
- Hybrid work
- Background check
- Office
- High school diploma or GED
- Paid training
- Wellness program
Customer Service Representative - PT
Avis Budget Rental Locations —Grand Rapids, MI
- $16.50 an hour
- Part-time
- 18 years or older
- Ability to walk for extended periods
- US work authorization
- Free parking
- Paid training
Quick Apply
8d
Customer Service Representative
Gerber Collision & Glass —Kentwood, MI
- $16 - $19 an hour
- Full-time
- Sales
- Administrative experience
- High school diploma or GED
- Paid parental leave
- Paid holidays
Quick Apply
5d
Customer Service Representative
Youngblood Automation —Grand Rapids, MI
- Research
- Experience equivalent to degree accepted
- Associate's degree
- Paid holidays
- Health insurance
Customer Service Representative - FT
Avis Budget Rental Locations —Grand Rapids, MI
- $16.50 an hour
- Urgently hiring
- 18 years or older
- Ability to walk for extended periods
- US work authorization
- Free parking
- Paid training
Quick Apply
Specialist Customer Service
Advantage Solutions —Grand Rapids, MI
- $16.06 - $20.05 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- No high school diploma
- Health insurance
- Dental insurance
Customer Accounts Specialist I
Life EMS Ambulance —Grand Rapids, MI
- $20.24 an hour
- Full-time
- Hybrid work
- Ability to climb stairs
- 1 year
- Ability to lift 25 pounds
- Disability insurance
- Health insurance
11d
Customer Service Representative
Amynta Group —Grand Rapids, MI
- Full-time
- English
- High school diploma or GED
- 1 year
Service Center Representative
Service Center Representative —Grand Rapids, MI
- $18 - $24 an hour
- Full-time
- High school diploma or GED
- Military encouraged
- Organizational skills
- Disability insurance
- Health insurance
Quick Apply
8d
Client Service Representative
CU*Answers —Grand Rapids, MI
- $20 an hour
- Part-time
- Research
- Office
- High school diploma or GED
Quick Apply
Partner Success Consultant
Nexben Inc —Grand Rapids, MI
- $51,000 - $93,000 a year
- Full-time
- Remote
- Marketing
- Mid-level
- Project management
- Paid holidays
- Health insurance
Quick Apply
Client Service Representative
VCA Animal Hospitals —Grand Rapids, MI
- Full-time
- Entry level
- Under 1 year
- Paid parental leave
- Health savings account
3d

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Patient Support Specialist

Mentavi Inc. -
Grandville, MI

Quick Apply

Job Details

Full-time
$18 an hour

Qualifications

Computer operation
Google Workspace
Customer communication
Computer literacy
High school diploma or GED
Desktop applications
Productivity software
Medical terminology

Full Job Description

As a Patient Support Specialist for our online diagnostic platform, you will play a vital role in delivering exceptional customer service and ensuring a positive patient experience. Working in a collaborative office environment, you will anticipate patient needs, apply our communication strategies, and provide direct support to help patients navigate our services.

This role will be required to be in office Monday - Friday 8:00 AM - 5:00 PM EST during the first 90 days of employment. After this period, this role has the potential to be a hybrid role requiring a minimum of two (2) days per week on-site at our Grandville, MI office; candidates must be able to meet these requirements to be considered for the position. Core presence is required during regular business hours, typically 8:00 AM to 5:00 PM ET. This position reports to the Director of Patient Services.

Role and Responsibilities:

Patient Support

Handling incoming calls, chats, and emails to address patient inquiries.
Scheduling patient appointments which can include, but is not limited to, medical treatment, mental wellness coaching, and teletherapy treatment programs.
Complete medical records requests.
Work within Zendesk and Dr. Chrono to complete administrative tasks.
Providing information about services to prospective patients.
Communicate directly with psychologists and medical treatment providers to complete tasks assigned.
Processing payments, including refunds and creating itemized statements.
Applying critical-thinking and problem-solving skills to resolve patient needs and concerns.
Processing requests for the release of medical records.
Effectively multitasking and prioritizing various responsibilities.
Collaborating with other departments.
Maintaining full compliance with HIPAA policies and procedures.
Contribute to a positive, professional, and patient-centered work environment that reflects the mission and values of Mentavi Health.
Other duties as assigned.

Required Skills/Abilities:

Ability to communicate clearly, professionally, and with empathy Strong verbal and written communication, documentation, and interpersonal skills.
Strong active listening skills and ability to respond appropriately to emotional cues
Highly adaptable, with the ability to remain accurate and efficient in fast-paced environments.
Strong time management skills and reliability in a patient-facing environment
Receptive to feedback, with proven ability to apply coaching for continuous performance improvement.
Demonstrated emotional intelligence, including empathy, self-awareness, and emotional regulation
Strong collaboration skills with success in both in-person and remote team settings.
Technologically proficient; skilled at navigating multiple software platforms simultaneously likeMicrosoft Office and Google Suite applications.
Knowledge of medical terminology, diagnostic codes, and pharmacology.

High attention to detail, strong organizational skills, and problem-solving/critical thinking capabilities

Required Education and Experience:

High School Diploma/GED
Minimum of 1 year of experience in a customer-facing, patient-facing, or care-related support role (healthcare, human services, or social services experience preferred)
Experience interacting with individuals in vulnerable, emotional, or high-stress situations
Experience following structured workflows, protocols, or scripts while exercising sound judgment
Basic computer proficiency with the ability to navigate multiple systems simultaneously in a virtual environment

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
Manual dexterity to operate a computer and other office equipment.

Equal Opportunity

Mentavi Health is an equal-opportunity employer. We embrace and encourage differences in age, color, disability, ethnicity, gender identity or expression, national origin, physical and mental ability, race, religion, sexual orientation, veteran status, and other characteristics that make our employees unique. We encourage and welcome diverse candidates to apply for any position you are qualified to bring your unique perspective to our team. To be considered for this position, candidates must be legally authorized to work in the United States on a full-time basis. We are unable to provide visa sponsorship (e.g., H-1B, TN, etc.) or consider candidates that are not located in Michigan for this role now or in the future. Verification of employment eligibility will be required at the time of hire.

Quick Apply

Refine Your Search

entry level customer service representative jobs in grand rapids mi

Patient Support Specialist

Healthcare Phone Representative

AT&T Customer Service Associate

Customer Care Representative

Entry Level Customer Service / Sales Representative – Grand Rapids- Weekly Pay ($600–$800) | Immedia

Lab Call Center Part Time

Customer Service Representative - Call Center

Customer Service Representative

Customer Care Representative (Hybrid - Caledonia, MI)

Customer Service Representative - PT

Customer Service Representative

Customer Service Representative

Customer Service Representative - FT

Specialist Customer Service

Customer Accounts Specialist I

Customer Service Representative

Service Center Representative

Client Service Representative

Partner Success Consultant

Client Service Representative

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