Top 49 Front desk manager Jobs in Grand Rapids Mi

Guest Service Manager
Holiday Inn Grand Rapids Downtown —Grand Rapids, MI
- From $55,000 a year
- Weekends as needed
- Bilingual
- Hospitality
- Inventory management
- Free parking
- Paid jury duty
Quick Apply
6d
Patient Service/Front Desk Coordinator Part Time
MyEyeDr. —Grand Rapids, MI
- Part-time
- Administrative experience
- Computer skills
- Communication skills
Service Desk - 1st Shift
Planet Fitness —Grand Rapids, MI
- $14 - $15 an hour
- Part-time
- Ability to walk for extended periods
- Computer literacy
- Maintenance
- 401(k) matching
- Paid sick time
Quick Apply
Patient Services Representative - SW Wyoming * Days - 40hrs/wk.
University of Michigan Health-West —Wyoming, MI
- Full-time
- Computer literacy
- Basic math
- Administrative experience
Front Desk Agent
GR HS LLC —Grand Rapids, MI
- $16 an hour
- Hotel
- Ability to lift 50 pounds
- Driver's License
Quick Apply
Sales Operations Specialist (Customer Service)
Grand Rapids Chair Co. —Byron Center, MI
- $23.50 - $29.60 an hour
- Full-time
- Microsoft Excel
- ERP systems
- English
Quick Apply
2d
Front Desk Administrative Assistant, Human Resources Department
Goodwill of Greater Grand Rapids —Grand Rapids, MI
- $18 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Office
Quick Apply
Employee Experience and Office Coordinator
Dwelling Place of Grand Rapids —Grand Rapids, MI
- $23.90 - $26.55 an hour
- Full-time
- Spanish
- Google Workspace
- English
- 403(b) matching
- Paid holidays
Quick Apply
14d
Studio Manager
Ada Conservatory of Music —Ada, MI
- $22 an hour
- Part-time
- Management
- Mid-level
- Administrative experience
Quick Apply
8d
Front Desk Agent
Staybridge Suites —Grand Rapids, MI
- $15 - $17 an hour
- Part-time
- Google Workspace
- Customer service
- Office
- Paid time off
- Employee discount
Quick Apply
Guest Service Representative (Front Desk Agent) - Birch Hill Suites
J&P Hospitality Management, LLC —Grand Rapids, MI
- $14 - $16 an hour
- Part-time
- 18 years or older
- Ability to walk for extended periods
- Ability to climb stairs
Quick Apply
Service Desk - Overnight
Planet Fitness —Grand Rapids, MI
- $14.50 - $15.50 an hour
- Part-time
- Ability to walk for extended periods
- Computer literacy
- Maintenance
- 401(k) matching
- Paid sick time
Quick Apply
2nd Shift Hotel Front Desk (3pm - 11pm) (Weekend Friday & Saturday Mandatory)
GR Hospitality —Grand Rapids, MI
- $16 - $18 an hour
- Weekends as needed
- Inventory management
- Customer service
- Hotel
Quick Apply
Front Desk Manager
Hyatt Place Grand Rapids South —Wyoming, MI
- From $17 an hour
- Full-time
- Spanish
- Mid-level
- 3 years
Quick Apply
3d
Agent
Courtyard by Marriott —Grand Rapids, MI
- Weekends as needed
- Ability to walk for extended periods
- Hotel
- High school diploma or GED
- Free parking
- Health insurance
JW Marriott Front Office Supervisor
JW Marriott —Grand Rapids, MI
- $19 an hour
- Weekends as needed
- Microsoft Outlook
- Sales
- Inventory management
- Free parking
- Health insurance
Assistant General Manager
Grand Michigan Lodging —Grand Rapids, MI
- Full-time
- Mid-level
- Hotel
- Recruiting
- Employee discount
Quick Apply
Hotel Front Desk Clerk
Staybridge Suites —Grandville, MI
- $15 - $17 an hour
- Full-time
- Management
- Hotel
- In-person
- Flexible schedule
Quick Apply
Front Office Manager
Hampton Inn & Suites —Grandville, MI
- $16 - $18 an hour
- Part-time
- Microsoft Outlook
- Office
- Hotel
- Health insurance
- Dental insurance
Quick Apply
2d
Hotel Front Desk Clerk
Spark by Hilton —Walker, MI
- $14 - $15 an hour
- Part-time
- Inventory management
- Hotel
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply

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Guest Service Manager

Holiday Inn Grand Rapids Downtown -
Grand Rapids, MI

Quick Apply

Job Details

Full-time
From $55,000 a year
6 days ago

Benefits

Free parking
Paid jury duty
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Flexible schedule
Referral program
Food provided

Qualifications

Hospitality
Customer communication
Customer service
Night audit
Driver's License
Budgeting
Guest services
Phone etiquette
Hotel experience
Hospitality management
Hotel management

Full Job Description

As Guest Service Manager you’ll lead the front office department to ensure a memorable guest experience is delivered and departmental revenue and profit goals are met - always following safety and compliance requirements, local policies and procedures. As a leader of this team, shift variability is to be expected based on business needs and staff availability. This may lead to an average work week of 45 hours for shift coverage as needed.

This role does act as systems administrator for all front desk systems. This does require occasional after-hours availability for system troubleshooting and/or updates.

We are a busy downtown full-service hotel looking for an exceptional, people first leader for our Guest Service Team. A successful candidate will be able to prioritize multiple tasks and deadlines successfully, while managing a team of up to 15 staff with differing personalities and work styles.

Responsibilities

Oversee daily front desk operations to ensure exceptional guest service and satisfaction.
Manage guest inquiries and resolve issues promptly, maintaining a high standard of hospitality.
Coordinate with hotel staff to ensure seamless guest experiences, including check-in and check-out processes.
Foster positive guest relations to encourage repeat visits and enhance overall hotel reputation.
Oversee hotel reputation management for online review response, brand survey response and follow through with hotel departments as needed.
Train and supervise front desk personnel, ensuring adherence to hotel policies and procedures.
Manage hotel rooms inventory utilizing hotel PMS and above property systems. Maintaining balance between the two systems, for reservation accuracy.
Coordinate with Director of Rooms for new rate program communication roll outs, IHG One Rewards program updates, and Brand Standard updates.
Manage daily, weekly, and monthly reporting to on property Controller, Director of Rooms, General Manager, and hotel ownership.
Manage weekly scheduling and payroll for the front office department.
Manage staffing levels for the front office including all guest service representatives, night auditors, and shuttle drivers. This includes hiring, coaching, and training.

Qualifications

Proven customer service skills with a strong background in hospitality and guest relations.
Ability to remain calm under pressure and handle stressful situations with grace and professionalism.
Experience managing front desk operations in a full-service hotel environment.
Proficiency in hotel computer and communication systems including HotelKey, Onity, Canary, Quore, and Relay.
Knowledge of hospitality management principles and practices.
Familiarity with maintaining a departmental budget and inventory.
Multilingual or bilingual abilities are a plus.
Familiarity with night audit processes and full-service hotel operations.

Education

Bachelor's Degree preferred.
Equivalent work experience required.

Job Type: Full-time

Pay: From $55,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible schedule
Flexible spending account
Food provided
Free parking
Health insurance
Paid jury duty
Paid time off
Referral program
Tuition reimbursement
Vision insurance

Application Question(s):

Our leadership team rotates a Manager on Duty schedule that requires weekend and holiday availability. Are you willing and able to be available for this rotating schedule?

Ability to Commute:

Grand Rapids, MI 49504 (Required)

Ability to Relocate:

Grand Rapids, MI 49504: Relocate before starting work (Required)

Work Location: In person

Quick Apply

Refine Your Search

front desk manager jobs in grand rapids mi

Guest Service Manager

Patient Service/Front Desk Coordinator Part Time

Service Desk - 1st Shift

Patient Services Representative - SW Wyoming * Days - 40hrs/wk.

Front Desk Agent

Sales Operations Specialist (Customer Service)

Front Desk Administrative Assistant, Human Resources Department

Employee Experience and Office Coordinator

Studio Manager

Front Desk Agent

Guest Service Representative (Front Desk Agent) - Birch Hill Suites

Service Desk - Overnight

2nd Shift Hotel Front Desk (3pm - 11pm) (Weekend Friday & Saturday Mandatory)

Front Desk Manager

Agent

JW Marriott Front Office Supervisor

Assistant General Manager

Hotel Front Desk Clerk

Front Office Manager

Hotel Front Desk Clerk

I want to receive the latest job alert for front desk manager in grand rapids mi

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