Top 26 Guest service agent Jobs in Grand Rapids Mi

Guest Service Representative (Front Desk Agent) - Birch Hill Suites
J&P Hospitality Management, LLC —Grand Rapids, MI
- $14 - $16 an hour
- Part-time
- 18 years or older
- Ability to walk for extended periods
- Ability to climb stairs
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Guest Service Agent
Hyatt Place South Grand Rapids —Wyoming, MI
- $16 - $18 an hour
- Part-time
- In-person
- Communication skills
- Entry level
- Employee discount
Quick Apply
12d
Front Desk Agent
Hampton Inn & Suites Grand Rapids Downtown —Walker, MI
- $15 an hour
- Part-time
- Clean driving record
- Hotel
- Ability to lift 50 pounds
- Travel reimbursement
- Paid training
Quick Apply
Front Desk Agent
GR HS LLC —Grand Rapids, MI
- $16 an hour
- Hotel
- Ability to lift 50 pounds
- Driver's License
Quick Apply
Guest Services Representative/Front Desk
DoubleTree by Hilton —Grand Rapids, MI
- $16 an hour
- Full-time
- Computer literacy
- English
- Hotel
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent Part time 1st and 2nds
Clarion Inn & Suites —Grand Rapids, MI
- From $15 an hour
- Part-time
- In-person
- Communication skills
- Entry level
- Employee discount
- Flexible schedule
Quick Apply
12d
Front Desk Agent
Comfort Suites Grand Rapids North —Comstock Park, MI
- $15 - $16 an hour
- Part-time
- Hotel
- In-person
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent
Image Hotel Management —Grand Rapids, MI
- 8 hour shift
- Computer literacy
- Hotel
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent
Hyatt Place Grand Rapids South —Wyoming, MI
- $15 - $16 an hour
- Part-time
- Hotel
- Data entry
- In-person
- Health insurance
- Dental insurance
Quick Apply
7d
Front Desk Agent
Home2 Suites by Hilton —Grand Rapids, MI
- From $14 an hour
- Part-time
- Hospitality
- Customer service
- English
- Free parking
- Health insurance
Quick Apply
Front Desk Agent - Hospitality - All Shifts available
Twins Hospitality Group —Grand Rapids, MI
- $14 - $16 an hour
- Part-time
- Bilingual
- In-person
- Communication skills
- Flexible schedule
Quick Apply
6d
Agent
Courtyard by Marriott —Grand Rapids, MI
- Weekends as needed
- Ability to walk for extended periods
- Hotel
- High school diploma or GED
- Free parking
- Health insurance
JW Marriott Front Desk Agent
AHC Hospitality —Grand Rapids, MI
- $17 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to stand for extended periods
- Free parking
- Health insurance
7d
Hotel Front Desk Agent
Country Inn & Suites GR Airport —Grand Rapids, MI
- From $14 an hour
- Full-time
- Hospitality
- Customer service
- Computer literacy
- Free parking
- Employee discount
Quick Apply
Guest Service Representative (Front Desk Agent) - WoodSpring Suites
J&P Hospitality Management, LLC —Holland, MI
- $10.10 - $14.00 an hour
- Part-time
- 18 years or older
- Ability to walk for extended periods
- Ability to climb stairs
Quick Apply
Courtyard by Marriott Guest Care Supervisor
AHC Hospitality —Grand Rapids, MI
- $19 an hour
- 8 hour shift
- Ability to walk for extended periods
- Writing skills
- Basic math
- Free parking
- Health insurance
Night Auditor
Grand Rapids Residence Inn by Marriott Downtown —Grand Rapids, MI
- $17 an hour
- Part-time
- Hotel
- Entry level
- Profit sharing
- Health insurance
Quick Apply
2nd shift full time front desk agent
Clarion Inn & Suites —Grand Rapids, MI
- From $15 an hour
- Full-time
- Bilingual
- Hotel
- Administrative experience
- Paid time off
- Employee discount
Quick Apply
12d
JW Marriott Front Office Supervisor
JW Marriott —Grand Rapids, MI
- $19 an hour
- Weekends as needed
- Microsoft Outlook
- Sales
- Inventory management
- Free parking
- Health insurance
Front Desk Agent 2nd & 3rd Shift (Night Auditor)
AmericInn By Wyndham Grand Rapids Airport North —Grand Rapids, MI
- $14 an hour
- Part-time
- Fair chance
- Computer skills
- In-person
Quick Apply

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guest service agent jobs near grand rapids mi

Guest Service Representative (Front Desk Agent) - Birch Hill Suites

J&P Hospitality Management, LLC -
Grand Rapids, MI

Quick Apply

Job Details

Part-time
$14 - $16 an hour

Qualifications

Computer operation
Computer skills

Full Job Description

Friendly smile. Helpful attitude. Great guest experience.
Join our front desk team and help deliver the welcoming stay our guests count on every day.

Pay: $14.00 – $16.00 per hour (based on experience)

Additional Opportunity: In some cases, employees who are willing to assist with overnight on-call coverage may be considered for a complimentary on-site studio apartment, subject to availability and property guidelines. Availability is limited and not guaranteed.

Job Description
Job Title: Guest Services Representative
Reports to: General Manager
FLSA Status: Non-Exempt
Location: On-Site
Direct Reports: None
Department: Property Operations

JOB SUMMARY:

The Guest Service Representative (GSR) plays a critical role in delivering a safe, clean, and welcoming experience
to every guest. As the first point of contact at the front desk, the GSR is responsible for check-ins, check-outs,
reservations, guest assistance, and ensuring the lobby and front office areas reflect our high standards. This role
also supports overall property operations and may assist with laundry and housekeeping prep as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Greet all guests with a professional, friendly attitude and provide exceptional service throughout their stay.
Complete check-in and check-out procedures accurately, issue keys, and handle payments and guest accounts.
Manage reservations, room assignments, and occupancy records using property management systems.
Answer guest questions, resolve issues, and escalate concerns to the General Manager when appropriate.
Maintain front desk and lobby area cleanliness, restock supplies, and ensure the space is presentable and

secure.

Prepare housekeeping carts, handle laundry, or support cleaning tasks as needed to ensure room readiness.
Monitor the property for safety, cleanliness, and policy compliance and report issues to management.
Perform other job duties as assigned.

QUALIFICATIONS:

High school diploma or equivalent preferred.
Previous customer service or hospitality experience a plus, but not required.
Basic computer skills and ability to learn reservation and payment systems.
Ability to read, write, and communicate clearly in English. Bilingual in Spanish a plus.
Must be at least 18 years of age.
Must be legally authorized to work in the United States without current of future visa sponsorship.

EXPECTATIONS:

Maintain a professional appearance and deliver service in line with company values.
Be punctual, dependable, and available to work scheduled shifts, including evenings, weekends, and holidays,

with flexibility to support additional coverage when needed.

Follow all safety, security, and operational procedures as trained.
Maintain confidentiality of guest information and company data.
Demonstrate adaptability in a fast-paced environment with changing priorities.
Work as part of a team and support shared property goals.

PHYSICAL REQUIREMENTS:

Must be able to use a computer, phone, and other standard office or front desk equipment for extended

periods.

Must be able to stand, walk, and climb stairs for long periods during a shift.
Must be able to bend, stoop, kneel, and use hands to handle, grasp, or move objects.
Must be able to lift/move up to 25 pounds independently and up to 100 pounds with assistance (e.g., laundry

bags, supply boxes.)

Must be able to detect odors such as smoke, gas, or strong cleaning chemicals to help maintain a safe

environment for guests and staff.

May be exposed to cleaning chemicals, odors, dust, and varying indoor or outdoor temperatures.
Must have vision abilities including close, distance, color, peripheral, and depth perception, as well as the ability

to adjust focus.

Must be able to perform the essential job functions with or without reasonable accommodation.

J&P Hospitality/Asset Management is an equal opportunity employer and does not discriminate against otherwise qualified applicants based on race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, or veteran status.

J&P participates in E-Verify

Quick Apply

Refine Your Search

guest service agent jobs in grand rapids mi

Guest Service Representative (Front Desk Agent) - Birch Hill Suites

Guest Service Agent

Front Desk Agent

Front Desk Agent

Guest Services Representative/Front Desk

Front Desk Agent Part time 1st and 2nds

Front Desk Agent

Front Desk Agent

Front Desk Agent

Front Desk Agent

Front Desk Agent - Hospitality - All Shifts available

Agent

JW Marriott Front Desk Agent

Hotel Front Desk Agent

Guest Service Representative (Front Desk Agent) - WoodSpring Suites

Courtyard by Marriott Guest Care Supervisor

Night Auditor

2nd shift full time front desk agent

JW Marriott Front Office Supervisor

Front Desk Agent 2nd & 3rd Shift (Night Auditor)

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