Top 14 Helpdesk technician Jobs in Grand Rapids Mi

Help Desk Technician II
Park Place Technologies, LLC —Grand Rapids, MI
- On call
- Hybrid work
- Mid-level
- 1 year
- Associate's degree
IT Support Technician - Grand Rapids
SGA Dental Partners —Wyoming, MI
- Full-time
- Hybrid work
- Dental office
- Pass drug screening
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
8d
IT Support Technician (Part-time)
Tend.Harvest.Cultivate. —Grand Rapids, MI
- $22 - $26 an hour
- Part-time
- Computer science
- Computer Science
- Mid-level
17h
Help Desk Support Technician
Quantum Leap —Grand Rapids, MI
- Email
- Microsoft Outlook
- Windows
- SharePoint
- Paid time off
- Cell phone reimbursement
Help Desk Support Technician
ODL, Inc. —Zeeland, MI
- Full-time
- Spanish
- Oracle
- Mid-level
6d
IT Systems Support Specialist
Cornerstone University —Grand Rapids, MI
- $21 an hour
- Full-time
- Mid-level
- Office
- Microsoft Office
Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Kentwood, MI
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
Quick Apply
Service Technician, HVAC Repair
Sears Home Services —Grand Rapids, MI
- $22 - $36 an hour
- Full-time
- Customer service
- Pass drug screening
- Mid-level
- Health insurance
- Dental insurance
7d
Maintenance Technician
Extended Stay America —Grand Rapids, MI
- $19 an hour
- Full-time
- Basic math
- English
- Mid-level
Quick Apply

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Senior Help Desk Technician
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Must have a valid driver’s license and a clear driving record. Valid driver’s license required. Respond to help desk tickets by phone, email, and remote support…
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Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
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2d

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helpdesk technician jobs near grand rapids mi

Help Desk Technician II

Park Place Technologies, LLC -
Grand Rapids, MI

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Job Details

Qualifications

Pattern recognition
Desktop (troubleshooting support)

Full Job Description

Help Desk Technician II

The Help Desk Technician II is responsible for all aspects of first level end-user support, including workstation, telephone, printer and computer issues. This position will assist clients to leverage technology to solve business problems by being the SPOC (single point of contact) for all technology-related problems, escalating un-resolvable transactions to the next level. Ensure compliance with customers’ technical and quality standards and procedures always utilizing exceptional customer service to attain the highest degree of customer satisfaction.

What you’ll be doing:

First-level support for end-users for IT issues including workstation break/fix, error resolution, endpoint security management (e.g., antivirus and anti-malware issues).
Manages the help desk ticketing system, ensuring that incidents submitted by employees are routed to the correct group with the IS/IT department.
Configures, installs and deploys new workstations, telephones, printers, and other IT equipment required by Park Place employees
Troubleshoot and offer viable solutions to various hardware and software problems
Handle routine and basic technical issues that can be fixed during a phone call.
Apply knowledge of particular software and hardware applications and follow standard practices to address user issues.
Collaborate with team members and manager as needed to escalate and fix ongoing issues.
Responsible for installing and testing systems and software inherent to in-house computer operations.
Provide systems upgrades, debug software and applications, and run diagnostics on computers as needed.
Document incoming calls & record specific issues to identify ongoing issues or patterns.
Create manuals to address specific problems for future reference.
Responsible for troubleshooting new installation issues and performing maintenance to prevent issues from arising with new hardware and software installs and upgrades.
Installs software onto workstations, as required, for provisioning of new employees or where software is deployed to existing users.
Responsible for managing the mobile phone plan, including provisioning new lines, migrating employee phones to the plan where appropriate, providing reports to IT management and interfacing with the mobile telephony vendor.
Stays abreast of new and emerging information technologies as well as current trends.
Provides emergency on-call support, as needed.
Other duties as assigned.

What we’re looking for:

3-4+ years of related experience.
Minimum 1-2+ years’ experience in a help desk technician role.
Customer experience required.
Strong knowledge & understanding on how the following operate: operating systems, networks, programming, languages, firewalls and routers. Upgrades, installations and common technical issues that can arise in Windows, Cisco networks, mobile applications, etc.
Ability to make decisions quickly with limited information,
Ability to solve complex problems.
Ability to read and understand complex manuals & terminology.
Understanding of hardware & software.
Excellent communication skills
Keen Attention to detail.
Ability to recognize patterns.
Ability to diagnose and resolve complex computer/software technical issues.

Bonus Points:

Network+, A+, IT Fundamentals and Windows workstation certifications in the Microsoft Certified Professional Program.

Education:

Associate or bachelor's degree highly preferred.

Travel:

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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helpdesk technician jobs in grand rapids mi

Help Desk Technician II

IT Support Technician - Grand Rapids

IT Support Technician (Part-time)

Help Desk Support Technician

Help Desk Support Technician

IT Systems Support Specialist

Now Hiring IT and Telecom Field Technicians

Service Technician, HVAC Repair

Maintenance Technician

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