Top 976 program specialist Jobs in grand rapids mi

Patient Support Specialist
Mentavi Inc. —Grandville, MI
- $18 an hour
- Full-time
- Hybrid work
- Google Workspace
- Computer literacy
- HIPAA
Quick Apply
Customer Service Support Specialist
Sheldon Cleaners —Grand Rapids, MI
- $17.50 - $20.00 an hour
- Full-time
- Management
- Customer service
- English
- Health insurance
- Paid time off
Quick Apply
Communications & Development Specialist
The Healthy Homes Coalition of West Michigan —Grand Rapids, MI
- From $18 an hour
- Part-time
- Hybrid work
- Spanish
- Writing skills
- Basic math
- Flexible schedule
Quick Apply
Loan Closing & Servicing Specialist
Insight HRM —Grand Rapids, MI
- $24 - $28 an hour
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Mid-level
- Paid training
- 403(b) matching
Quick Apply
5d
Clinical Solution Specialist (Patient Monitoring) – Grand Rapids MI (Toledo, OH, MI, IN, KY)
Philips —Grand Rapids, MI
- $90,000 - $143,000 a year
- Full-time
- Nursing
- RN License
- Mid-level
- Health savings account
- Employee stock purchase plan
GSRP Lead Teacher
Education Station —Middleville, MI
- $25 an hour
- Full-time
- Background check
- CPR Certification
- Current TB test
Quick Apply
Respiratory Therapist
Corewell Health —Greenville, MI
- Full-time
- Acute care
- Hospital
- BLS Certification
H-2A Specialist
Overlook Harvesting Michigan, LLC —Grand Rapids, MI
- Full-time
- Spanish
- English
- Microsoft Office
- Health insurance
- 401(k)
Quick Apply
Respiratory Therapist
Corewell Health —Greenville, MI
- 12 hour shift
- Acute care
- BLS Certification
- Mid-level
RN Cardiothoracic ICU Stepdown
Corewell Health —Grand Rapids, MI
- Full-time
- Nursing
- Surgery
- RN License
9d
Nurse (RN/LPN) - VA First Responder Program
Sanford Careers —Grand Rapids, MI
- $33.00 - $36.40 an hour
- 8 hour shift
- CPR Certification
- Nursing
- Addiction Medicine
Quick Apply
Audit & Assurance Senior Manager
Rehmann Robson LLC —Grand Rapids, MI
- Full-time
- CPA
- Research
- 8 years
- Paid time off
Quick Apply
Navigate Family Engagement Therapist (26-23)
Network 180 —Grand Rapids, MI
- $27.49 - $36.44 an hour
- Full-time
- Background check
- Master of Social Work
- Management
- Paid holidays
- Loan repayment program
Recreational Therapist
Sevita —Grand Rapids, MI
- $25 - $32 an hour
- Part-time
- Working with individuals with disabilities
- Mid-level
- Bachelor's degree
- Paid holidays
- Paid time off
Respiratory Therapist Pediatrics
Corewell Health —Grand Rapids, MI
- Full-time
- Mid-level
- Children
- Pediatrics
Truck Upfit Technician
Royal Truck & Utility Trailer —Grand Rapids, MI
- $23 - $30 an hour
- Overtime
- Mid-level
- 3 years
- High school diploma or GED
- Health savings account
- Health insurance
Quick Apply
Respiratory Therapist Flight Transport Pediatrics
Corewell Health —Grand Rapids, MI
- Full-time
- BLS Certification
- Mid-level
- Critical & Intensive Care
RN Care Manager Med Surg Butterworth 4W
Corewell Health —Grand Rapids, MI
- Full-time
- Acute care
- Nursing
- RN License
Financial Advisor - Grand Rapids, MI and Surrounding Area
Thrivent —Grand Rapids, MI
- Background check
- Mid-level
- Business development
- Paid training
- AD&D insurance
Quick Apply
Lease Purchase Class A CDL Truck Driver
Western Express —Grand Rapids, MI
- Up to $2 per mile
- Call employer
- Owner-operator
- CDL A
- Mid-level
- Fuel discount
Quick Apply

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Patient Support Specialist

Mentavi Inc. -
Grandville, MI

Quick Apply

Job Details

Full-time
$18 an hour

Qualifications

Computer operation
Google Workspace
Customer communication
Computer literacy
High school diploma or GED
Desktop applications
Productivity software
Medical terminology

Full Job Description

As a Patient Support Specialist for our online diagnostic platform, you will play a vital role in delivering exceptional customer service and ensuring a positive patient experience. Working in a collaborative office environment, you will anticipate patient needs, apply our communication strategies, and provide direct support to help patients navigate our services.

This role will be required to be in office Monday - Friday 8:00 AM - 5:00 PM EST during the first 90 days of employment. After this period, this role has the potential to be a hybrid role requiring a minimum of two (2) days per week on-site at our Grandville, MI office; candidates must be able to meet these requirements to be considered for the position. Core presence is required during regular business hours, typically 8:00 AM to 5:00 PM ET. This position reports to the Director of Patient Services.

Role and Responsibilities:

Patient Support

Handling incoming calls, chats, and emails to address patient inquiries.
Scheduling patient appointments which can include, but is not limited to, medical treatment, mental wellness coaching, and teletherapy treatment programs.
Complete medical records requests.
Work within Zendesk and Dr. Chrono to complete administrative tasks.
Providing information about services to prospective patients.
Communicate directly with psychologists and medical treatment providers to complete tasks assigned.
Processing payments, including refunds and creating itemized statements.
Applying critical-thinking and problem-solving skills to resolve patient needs and concerns.
Processing requests for the release of medical records.
Effectively multitasking and prioritizing various responsibilities.
Collaborating with other departments.
Maintaining full compliance with HIPAA policies and procedures.
Contribute to a positive, professional, and patient-centered work environment that reflects the mission and values of Mentavi Health.
Other duties as assigned.

Required Skills/Abilities:

Ability to communicate clearly, professionally, and with empathy Strong verbal and written communication, documentation, and interpersonal skills.
Strong active listening skills and ability to respond appropriately to emotional cues
Highly adaptable, with the ability to remain accurate and efficient in fast-paced environments.
Strong time management skills and reliability in a patient-facing environment
Receptive to feedback, with proven ability to apply coaching for continuous performance improvement.
Demonstrated emotional intelligence, including empathy, self-awareness, and emotional regulation
Strong collaboration skills with success in both in-person and remote team settings.
Technologically proficient; skilled at navigating multiple software platforms simultaneously likeMicrosoft Office and Google Suite applications.
Knowledge of medical terminology, diagnostic codes, and pharmacology.

High attention to detail, strong organizational skills, and problem-solving/critical thinking capabilities

Required Education and Experience:

High School Diploma/GED
Minimum of 1 year of experience in a customer-facing, patient-facing, or care-related support role (healthcare, human services, or social services experience preferred)
Experience interacting with individuals in vulnerable, emotional, or high-stress situations
Experience following structured workflows, protocols, or scripts while exercising sound judgment
Basic computer proficiency with the ability to navigate multiple systems simultaneously in a virtual environment

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
Manual dexterity to operate a computer and other office equipment.

Equal Opportunity

Mentavi Health is an equal-opportunity employer. We embrace and encourage differences in age, color, disability, ethnicity, gender identity or expression, national origin, physical and mental ability, race, religion, sexual orientation, veteran status, and other characteristics that make our employees unique. We encourage and welcome diverse candidates to apply for any position you are qualified to bring your unique perspective to our team. To be considered for this position, candidates must be legally authorized to work in the United States on a full-time basis. We are unable to provide visa sponsorship (e.g., H-1B, TN, etc.) or consider candidates that are not located in Michigan for this role now or in the future. Verification of employment eligibility will be required at the time of hire.

Quick Apply

Refine Your Search

program specialist jobs in grand rapids mi

Patient Support Specialist

Customer Service Support Specialist

Communications & Development Specialist

Loan Closing & Servicing Specialist

Clinical Solution Specialist (Patient Monitoring) – Grand Rapids MI (Toledo, OH, MI, IN, KY)

GSRP Lead Teacher

Respiratory Therapist

H-2A Specialist

Respiratory Therapist

RN Cardiothoracic ICU Stepdown

Nurse (RN/LPN) - VA First Responder Program

Audit & Assurance Senior Manager

Navigate Family Engagement Therapist (26-23)

Recreational Therapist

Respiratory Therapist Pediatrics

Truck Upfit Technician

Respiratory Therapist Flight Transport Pediatrics

RN Care Manager Med Surg Butterworth 4W

Financial Advisor - Grand Rapids, MI and Surrounding Area

Lease Purchase Class A CDL Truck Driver

I want to receive the latest job alert for program specialist in grand rapids mi

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