Grand Rapids, MI
Visa: US CitizenGreen CardGC-EADH1BH4-EADTNEAD
Senior Network Operations Lead – Enterprise Networking & Security Step into a senior network operations leadership role supporting a complex enterprise network environment across security, routing, switching, wireless, SD-WAN, data center, cloud networking, and load balancing. This role is ideal for a hands-on NOC Lead or Senior Network Engineer who work in a Hybrid onsite/remote capacity with the team in Grand Rapids, MI (3 days onsite with 2 days allowable for remote work from home). Bring your strong troubleshooting skills, architect-level network knowledge, and the ability to lead incident response, mentor L1/L2 engineers, improve operational processes, and partner with engineering teams on long-term network reliability. What You’ll Do Lead day-to-day NOC operations and provide technical direction to L1/L2 engineers. Serve as a senior escalation point for complex network issues. Oversee response to network alerts, hardware issues, performance problems, and service interruptions. Lead and coordinate P1/P2 bridge calls, including troubleshooting direction and communication. Perform root cause analysis for recurring network issues and recommend preventive actions. Improve monitoring, incident response, documentation, and escalation processes. Develop and maintain SOPs, runbooks, incident reports, and operational standards. Collaborate with network engineering, infrastructure, security, cloud, and application teams. Support continuous improvement of network reliability, visibility, and operational readiness. Skills for Success Strong hands-on experience with several of the following: Palo Alto firewalls Juniper SRX firewalls Juniper Mist wireless and wireless authentication Juniper and/or Cisco access layer switching SD-WAN L3 routing, especially BGP Data center switching ACI / VXLAN fabrics preferred Cloud networking, preferably Azure or GCP Load balancing, preferably F5 VPNs, access points, monitoring tools, and network troubleshooting Required Qualifications Extensive experience in network operations, network engineering, or NOC leadership. Proven ability to lead or mentor L1/L2 NOC engineers. Strong troubleshooting experience across routing, switching, wireless, firewall, VPN, and network performance issues. Experience leading incident response and coordinating technical teams during high-priority outages. Ability to document issues clearly, create SOPs, and improve operational processes. Strong written and verbal communication skills. Ability to work hybrid onsite 3 days per week. Preferred Qualifications Bachelor’s degree in Computer Science, Computer Engineering, Information Technology, or related field. Certifications such as CCNA, CCNP, JNCIA, JNCIS, Palo Alto, CISSP, or similar. Experience with enterprise-scale environments. Experience supporting data center, SD-WAN, cloud networking, or network security operations. #GrandRapidsMI #NowHiring #NetworkOperations #EnterpriseNetworking
